City Sightseeing Oxford logo
Visit website

City Sightseeing Oxford Reviews 7

•
TrustScore 4 out of 5

4.2

Sightseeing Tour Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Sightseeing Tour Agency
  2. Bus Tour Agency
  3. Currency Exchange Service
  4. Souvenir Store
  5. Tourist Attraction
  6. Tourist Information Center

Written by the company

Our award-winning open-top hop-on hop-off bus tour lasts around 1 hour. It takes in the city’s famous sites, including Oxford Castle, Christ Church, Magdalen Bridge, Sheldonian Theatre, and Ashmolean Museum. With commentary in 14 languages and a single route with 20 bus stops, you can discover Oxford at your leisure.

Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Chris is a brilliant guide

The bus tour took us on a loop around the city seeing the sights. Good audio guide and friendly driver. The best bit was the included walking tour (get off at stop 10) which we did with Chris. What a lovely knowledgeable man. Fantastic guide. Lots of interesting information about the buildings and people of Oxford. He does a "women and education" tour too - we will definitely be looking that out to do with him next time we are in Oxford.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Oxford Tour Guide

Had a great tour guide with us yesterday name David. He's very knowledgeable and shared lots of interesting facts about the pubs and places we invited along in the tour. Lovely chap, we had many pleasant conversations with him and had a nice time despite the crowd in this peak season. We ended up even going to a tavern he recommended in the tour for dinner - which made our evening in Oxford even better.

July 27, 2024
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Hey Kerry! Thanks a bunch for the fantastic, detailed review of your experience with David on our City Sightseeing Oxford Historical Pubs and Taverns Tour! David is an amazing guide who's really passionate about sharing his knowledge of Oxford's history. It's awesome to hear that you ended your night at a recommended pub too!

Wishing you a fantastic day!
Sam T

Rated 5 out of 5 stars

Oxford city sightseeing guided tour Chris

It was fantastic we bought a “hop on hop off” tickett in Oxford. Included in the ticket was a guided tour on foot around the colleges.
Chris Cochran was a really good and fantastic guide. He had so much knowledge and love for the city, it was a pleasure. We learned a lot and saw many places.
Was even revommended a great old pub to try out. The pub was good

We have enjoyed our tour a lot. Give it a go.

February 1, 2024
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Thank you for this lovely review! We are glad you enjoyed your bus and walking tours, specifically with Chris Cochran, one of our experienced walking tour guides. I agree - Chris has so much knowledge to share and can passionately convey his love for sharing the history of Oxford with others.

It's lovely to hear you would recommend these experiences to others - I am sure others will agree with your thoughts!

Have a great day,
ST - Retail and Tourism Supervisor

Rated 5 out of 5 stars

Helpful people

I always try to take an open top tour when I go to a new city. What stood out for me about this one was the friendly, helpful drivers and tour guides, including Linda. Great ambassadors for the bus company and city.

January 21, 2024
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Thank you Rachel for this lovely review. I am glad that we were able to make your experience to the city of "Dreaming Spires" that more memorable and enjoyable. It really helps when colleagues such as Linda make our visitors feel special on their visit.

I hope we can welcome you back to Oxford in future, where I recommend trying our walking tours, lead by our experienced and enthusiastic guides.

Have a lovely day,
ST

Rated 5 out of 5 stars

We were unable to take the tour

We were unable to take the tour due to one member of our party tripping over uneven paving stones and having to be checked out in hospital. I read the terms and conditions and assumed that refunds were never paid, based on what was written in Term 1. I complained to the company. They replied, referring me to another term/condition that allowed for refunds under special circumstances. I sent in the tickets and was informed that a refund had been processed. Thank you City Sightseeing for resolving the issue so quickly!

November 24, 2023
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Thank you for the 5-star review, John. As discussed over email, we are taking your feedback on board - and are always looking at ways to improve our products, services, and how we communicate things. I am glad to hear your friend is recovering and I hope that should you come back to Oxford again, we can welcome you on our tours. Take care. Sam T

Rated 2 out of 5 stars

Very disappointing

First half of tour was very informative due to knowledge of tour guide. However, the 2nd guide was dreadful, she mumbled and twittered and constantly strayed from the point of the tour. One quote was the lady who first brewed beer went there. No other details given. People were leaving the bus in droves. She couldn't be heard without headphones, where the first guy was clear and concise. We wanted to hear the history of the city, not a continual list of people who happened to be educated in the various colleges. Very disappointing

September 25, 2023
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Dear L D,

Thank you for bringing your experience of our bus tour to our attention. I am sorry to hear it didn't satisfy your expectations.

At City Sightseeing Oxford, we have robust training and quality assurance measures in place to ensure all of our guides, ticket sellers, drivers and office staff deliver the best possible experiences for all visitors and residents of Oxford. Making the visit to Oxford memorable for the right reasons is our shared goal.

I will pass the feedback on to management.

In the meantime, I hope we can turn this review into a more positive one - so if you can please email info@citysightseeingoxford.com and address the email to me, I would like to welcome you on our tour buses again.

Kind Regards,
Sam T

Rated 5 out of 5 stars

Sightseeing bus

Made the most of an inset day around the City we do live locally but often don’t see all the sights. The kids commentary was great for kids perspective! I would recommend getting on and off to see the top sights to make the most the day.

June 5, 2023
Unprompted review
City Sightseeing Oxford logo

Reply from City Sightseeing Oxford

Thank you, Linda, for this fantastic review - City Sightseeing Oxford appreciate it! Yes, our kid's commentary, "Mia Cloos", is new for us - a completely revamped kids' commentary that aims to make the experience for children more interactive. There is even an exciting reward at the end should you complete the activity pack. I am glad you feel it is worth recommending, and I hope we can welcome you on our tours again.

Kind Regards,
Sam Trafford - Retail and Tourism Supervisor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look