CitySprint - Heathrow Reviews 

64
TrustScore 4.5 out of 5

4.6

Unit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN Slough, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jon was so understanding and genuinely helpful. After days of calling around with no luck, this was the first company that actually listened and made things easy. I’d definitely recommend them to anyo... See more

Company replied

Rated 5 out of 5 stars

VIK-PA56 was here, a very polite gentleman with a constant smile on his face. Anyone can deliver or collect parcels, but when you go the extra mile, it's truly brilliant.

Company replied

Rated 5 out of 5 stars

Your driver Adrian who collects orders from Topps Tiles High Wycombe is a fantastic guy, so approachable, friendly and courteous. Adrian is a real asset to your company and a pleasure to deal with

Company replied

Rated 5 out of 5 stars

Great service booking was really easy courier Sajid Mohammad Was really helpful unloading Will recommend100% Will be used again, thanks a lot, City Sprint ⭐️⭐️⭐️⭐️⭐️

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN, Slough, Berkshire, United Kingdom

  • 020 8814 1414

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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No recent history of asking for reviews

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4.6

All reviews

(64)

2,615 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor service

Paid for delivery of my parcel at next day expected 6-10pm - according to the tracking info, a delivery attempt was made at 553pm however no phone call or door bell was rung to inform me of an attempt to deliver. There was no option on the tracking website to have the delivery rearranged. Eventually went through the original seller and they managed to arrange a redelivery that I was unaware was happening the same day with no email update to inform me. Informed by a not very polite courier via mobile that the buzzer wasn’t working and he would be unable to come to my front door as he was parked on a residential street(?) and as a result I would have to come and collect the parcel from him despite being in the middle of nursing a child. Not exactly the service I would expect from a service I paid a considerable fee to use for a parcel delivered a week late.

October 18, 2021
Unprompted review
CitySprint - Heathrow logo

Reply from CitySprint - Heathrow

Good Morning,

Thank you for taking the time to leave us a review, we are disappointed to hear of your experience.

I have contacted you directly so we may gain further information and look to resolve this for you.

Kind regards,

Chris.

Rated 5 out of 5 stars

I use City Sprint on a weekend basis…

I use City Sprint on a weekend basis Excellent service and a great Price

March 7, 2021
CitySprint - Heathrow logo

Reply from CitySprint - Heathrow

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.

Kind regards,

Lucie

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