LT58 The delivery was prompt, very friendly, and handled my package with care. They communicated clearly and made sure everything was delivered safely. Overall, a great experience that made the wh... See more
Company replied
Location
Switch locationUnit 1 City Business Park, Works Road, SG6 1FH Letchworth, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a polite driver and exceptional service. Driver Code - LT50 from Letchworth Service Centre. He is a very good asset for your company.
Company replied
The gentleman who turned up to collect the parcel was polite, courteous, patient and was actually really careful with the package. He realised it was an item that could potentially get scratch... See more
Company replied
A really helpful guy called Colin (PY72) came today for a pick up. We had forgotten the item was being picked up, but to Colin it was not a problem. He said he always carries spare tape and packaging... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 1 City Business Park, Works Road, SG6 1FH, Letchworth, Hertfordshire, United Kingdom
- 01462 483583
4.9
Excellent
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was professional and speedy
The operator taking my booking was helpful and professional, and the driver, Simon was very nice and speedy.
April 11, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning Veronika,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Quite literally the best delivery…
Quite literally the best delivery service I have ever had! Who ever the driver was (LT38) was the nicest delivery man ever! Walked my wickes order all the way to the back garden as I have a bad back. So friendly and polite and couldn’t ask for anything more to be honest!
April 11, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good Afternoon Matthew,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Kind regards,
Lewis
Excellent Customer Service by the Delivery Staff Member
The parcel was delivered right on time as expected, which was a pleasant experience overall.
April 5, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Kind regards,
Lucie
Good service
The delivery is on time and all products are in good condition.
April 4, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
The courier
The courier was called Simon, really nice and helpful,Thank you!
April 2, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very helpful driver and very friendly .
Very helpful driver and very friendly .
Top man !
March 30, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Highly recommended
I had some very large heavy sleepers delivered this morning by driver LT38, he helped me place them just inside my garden gate, which I am very grateful for!
Would use citysprint again, highly recommend!
March 26, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning Sarah,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Your driver Simon was friendly and…
Your driver Simon was friendly and helpful with carrying the 7 heavy boxes of wine into my hallway. Most drivers dump them on the doorstep and run away before I can open the door! A challenge for a 77 year old!! Thank you Simon
March 21, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning Jeanette,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Excellent service..
Excellent service..
Polite and professional.
Delivered by Simon..
March 21, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Simon was a star
Simon was a star, very friendly helped out with my boxes with a dashing smile.
He needs to be more appreciated!
March 17, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Kind regards,
Lucie
LT50 item was missing (screws) on…
LT50 item was missing (screws) on delivery he went back picked them up and dropped off to me straight away couldn’t have done the job without him excellent service thank you
March 7, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very Professional
Mark is very professional and delivers things on time. Nothing is too much for him. Always polite and professional. LT46 is the number of him.
March 5, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Reply from CitySprint - Letchworth
Good afternoon Janet,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent service, always on time and reliable
The SR team at CP would like to to thank and give a shoutout to Simon. He is always on time and reliable.
February 29, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Simon - City sprint
Simon made a collection today from us, he was polite and professional.
Look forward to him collecting again, easy and straight forward 👍
February 28, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Simon from City Sprint
Simon from City Sprint is always very friendly and helpful when he visits the Bank of England.
February 27, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning Vivienne,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
LT46 Mark
LT46 Mark
Mark comes every Tuesday and is a very helpful person.
February 27, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon Claire,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Simon loaded up the tiles onto a trolly…
Simon loaded up the tiles onto a trolly for us while we were busy and he was nice and polite
February 22, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good morning Lily,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Simon is a great driver
Simon as usual has done a great job, alway punctual, cordial and professional. Many thanks
February 16, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon Nicolas,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Tim (U007) is great
Tim (U007) is polite, helpful, doesn't drive recklessly on site and always takes good care of items when delivering.
February 16, 2024
Unprompted review
Reply from CitySprint - Letchworth
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.