CitySprint - Medway Reviews 

33
TrustScore 3.5 out of 5

3.6

Unit 18, Lakeside Park, Neptune Close, ME2 4LT Rochester, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always i... See more

Company replied

Rated 5 out of 5 stars

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault... See more

Company replied

Rated 5 out of 5 stars

Medical records collected from us and dropped off to us every week by the courier Paul Tallent Mw36. He is always punctual and courteous. A very jolly happy man. Look forward to seeing his friendly f... See more

Company replied

Rated 5 out of 5 stars

I arrived at the Rochester depot last thing on Friday, too late for my parcel to be put on an overnight, but the staff were more than helpful with upgrading to a Saturday same day, I felt really well... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 18, Lakeside Park, Neptune Close, ME2 4LT, Rochester, Kent, United Kingdom

  • 01634 723781

3.6

Average

TrustScore 3.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.6

All reviews

(33)

2,768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Had a great experience using this company the delivery driver Paul mw36 was friendly, polite and helpful when delivery to our pharmacy he placed the delivery where we asked as its a heavy load, we are a busy pharmacy and he waited patiently until we were free to sign for the delivery .
100 per cent recommended well done city sprint great employee.

December 7, 2023
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good afternoon Jodz,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Fantastic as per usual

December 7, 2023
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good afternoon Shell,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Paul Tallent is fantasic

Paul Tallent is fantasic! Lovely person and always really helpful.

December 6, 2023
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good afternoon Lauren,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Thank you Medway!

I arrived at the Rochester depot last thing on Friday, too late for my parcel to be put on an overnight, but the staff were more than helpful with upgrading to a Saturday same day, I felt really well looked after, nothing was too much trouble, virtually a personal service. Well done and thanks to all!

June 16, 2023
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good morning Ken,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Going the extra mile

Helen L Johnson went the extra mile in helping load and unload lots of boxes and boilers after our feeder got delivered to the wrong branch. Very helpful and would defiantly recommend to use city sprint!

November 10, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience. We hope to work with you again in the near future.

Kind regards,

Lee

Rated 5 out of 5 stars

Great

Great! Lovely delivery driver very kind

July 20, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good morning Ellie,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Shane

Rated 5 out of 5 stars

Brilliant customer service! Keep up the great work!

Today we had our delivery from such a helpful,polite,and friendly lady,her name was Angie Filkins.It is such a pleasure to see a happy smiling face(especially in this heat) please keep sending her!!

July 20, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good afternoon Selina,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Friendly service

July 19, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good Morning Pauline,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Rated 5 out of 5 stars

Very friendly and helpful service from…

Very friendly and helpful service from Angie.

July 14, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Always a perfect service from usual…

Always a perfect service from usual courier person Angie Filkins

July 14, 2022
Unprompted review
CitySprint - Medway logo

Reply from CitySprint - Medway

Good Afternoon,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Rated 5 out of 5 stars
CitySprint - Medway logo

Reply from CitySprint - Medway

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards.

Lucie

Rated 4 out of 5 stars

Cant fought this Company,

Cant fought this Company,
Very efficient one little hiccup on the delivery address but it got sorted within 15 minutes not bad for delivery from Higham to Manchester.
The staff at Medway were accommodating and right on the ball.
And most of all Price was very reasonable.
Many thanks, City Sprint (Medway)
Dave Savill

June 6, 2022
CitySprint - Medway logo

Reply from CitySprint - Medway

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards.

Lucie

Rated 5 out of 5 stars

Very good service.We arrange the…

Very good service.We arrange the collection on a Thursday morning and the driver came and collected.before lunchtime.

December 16, 2020
CitySprint - Medway logo

Reply from CitySprint - Medway

Good Afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience.

We will look forward to working with you again.


Kind regards,

Jake.

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