CitySprint Reviews 

17,888
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,777 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, cheerful, and professional demeanor, often going the extra mile to assist with deliveries. The delivery service is frequently highlighted as excellent, with items arriving on time and drivers being very helpful in placing products where requested, even heavy or bulky ones. Many people appreciate the efficiency and care taken with their orders, noting a smooth and trouble-free experience from start to finish. However, some customers also noted issues with delivery delays and poor communication, with some orders not arriving as scheduled or without proper notification. A few other people also felt that customer service was unhelpful and rude when attempting to resolve delivery problems, leading to frustration and order cancellations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly, helpful,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the friendly,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the politeness,... See more

Order

Users describe positive interactions with order, often praising the ease of online ordering and the quick... See more

Product

Reviewers highlight positive aspects of product, particularly the helpfulness of delivery personnel with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good... See more

Company replied

Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more

Company replied

Rated 5 out of 5 stars

Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,888)

2,653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE…

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DESERVED 5*
I have some bought in my house and some taken round the back garden and its about 100m trip and he never complains we'll done to this courier

June 20, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your consistently positive experiences with our courier! It's wonderful to know their respectful and friendly service, even with longer trips, is so appreciated. Thank you for your kind feedback and five-star rating.

Rated 5 out of 5 stars

Pleasant man delivered my radiator in…

Pleasant man delivered my radiator in very considerate manner
Thank you very much
Makes a difference
🌟🌟🌟🌟🌟M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our delivery service made a positive difference for you. Thank you for your kind words!

Rated 5 out of 5 stars

Driver Norman was very friendly

Driver Norman was very friendly, he assisted me earlier this week with another delivery of decorative stones, highlighting to hose the stones down as they were covered in grit.
When he returned today he noted how the stones looked colourful and the driveway good.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear about your positive experience! It's wonderful to know that our driver provided such helpful and friendly service. Thank you for sharing your kind feedback.

Rated 5 out of 5 stars

Real positive experience

Easy to order online. Great prices. Your driver is a real warm hearted individual.he’s genuinely a nice human being. Loves to make sure your experience is a positive one. Very helpful and informative makes every effort to ensure your satisfied before he leaves. Nice job well done. 👍

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that ordering online was easy and that you found our prices great. It's wonderful to know our driver provided such a positive and helpful experience. We appreciate your kind words!

Rated 5 out of 5 stars

Really great courier

Really great courier. Very friendly and fast service! - courier was M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear about the friendly and fast service! We appreciate your positive feedback.

Rated 5 out of 5 stars

Well within the delivery window

Well within the delivery window. Polite and pleasant guy. M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear your delivery was timely and pleasant. Thank you for your kind words!

Rated 5 out of 5 stars

Helpful, friendly and professional

Helpful, friendly and professional courier (NH42). Kept updated on timings for delivery. Highly recommend. Thank you.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our courier was helpful, friendly, and professional! We appreciate you noting the delivery updates and high recommendation. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivery was seamless

Delivery was seamless. Delivered on time, safely & professionally. The courier (SC64) was friendly, helpful & very professional. I wish he could deliver all my orders.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear your delivery was seamless and on time! We appreciate your kind words about our courier's friendly and professional service.

Rated 5 out of 5 stars

Positive experience

Clear texts before arrival, parcel was delivered by NG26 who was very cheerful and polite.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our texts were clear and our courier was cheerful and polite. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very helpful driver

Very helpful driver, pleasant and cheerful pl89 Kerry

June 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our driver was helpful and cheerful! We appreciate your kind words.

Rated 5 out of 5 stars

Bark Delivery

Very respectful, quick and accommodating to the delivery request.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad your delivery was respectful, quick, and accommodating. We appreciate your feedback!

Rated 5 out of 5 stars

Friendly and helpful delivery driver…

Friendly and helpful delivery driver (Bart) from Cardiff service centre.

June 18, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy our delivery driver was friendly and helpful. Thank you for your positive feedback.

Rated 1 out of 5 stars

a ridiculous company t

a ridiculous company their courier left an important package on a doorstep outside our company which of course got stolen
they tried to threaten us with bailiffs over the bill despite acknowleding liability then claimed nothing their couriers do they are liable for sans clause 11.3.10 any other special, indirect, Incidental or consequential loss.

June 18, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're truly sorry to hear about your stolen package and the subsequent issues. We are reviewing your feedback to improve our services.

Rated 5 out of 5 stars

What an amazing delivery service

What an amazing delivery service ! The delivery man was very helpful ,kind and polite ! He made our day ! thank you

NG34 !

June 18, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear our delivery service made your day! We appreciate your kind words about our helpful and polite team.

Rated 5 out of 5 stars

Zsolt (R029). Our delivery.

Zsolt (R029) was professional, helpful & friendly.

June 18, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted our team member was professional, helpful, and friendly. We appreciate your feedback!

Rated 5 out of 5 stars

Delivery

Got my delivery on time really nice and pleasant courier helpful

June 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad your delivery was on time and our courier was pleasant and helpful!

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