We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... See more
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From the reminders, to connecting with our tour guide well in advance, the whole experience was enjoyed thoroughly. Francis (our tour guide) was sincerely mindful of us (my brother and I) - what we sp... See more
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Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us wit... See more
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Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... See more
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Company details
Written by the company
City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.
Why travelers choose City Unscripted
Written by the company
- Personalized experiences hosted by locals
- City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.
Book with confidence with City Unscripted
Free Cancellation • 24/7 Human Support
Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.
Contact info
International House, 64 Nile Street, N1 7SR, London, United Kingdom
- +44 (0)1234 230 093
- info@cityunscripted.com
- cityunscripted.com
A different kind of City Experience
4.7
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Had a good tour of Bologna with Nicola
Had a good tour with Nicola, he adjusted the tour to take account of what we had independently seen, He was very knowledgeable about the history of Bologna and this was presented in a good conversational style.
June 16, 2026
Reply from City Unscripted
Hi David,
There's something special about seeing a city through fresh eyes, and we're so glad Bologna became a memorable part of your trip. Thanks for spending part of your journey with us.
Ruslan and the City Unscripted team
We loved our guide
We loved our guide, Jorge. He provided a very informative and fun few hours for us in Kanazawa!
June 9, 2026
Reply from City Unscripted
Hello Lee,
It’s always lovely to hear when a host leaves such a lasting impression. We're so glad you had such a fun time with Jorge, and thank you for taking a moment to share your experience with us!
Ruslan and the City Unscripted team
Osaka
The tour was adequate
Our age difference was probably a factor
We were taken to a great coffee place and did get a good overview of Osaka
May 24, 2026
Reply from City Unscripted
Hello Maryrose,
It’s good to hear there were parts of the day you enjoyed, especially discovering Osaka and finding a great local coffee spot.
At the same time, we're sorry the experience didn’t feel like quite the right fit for you. We know how important that connection with a host can be, and your feedback will help us continue improving how we match guests and hosts to create more engaging and memorable experiences.
Ruslan and the City Unscripted team
Shima was a wonderful guide
Shima was a wonderful guide - she is knowledgeable and the tour was very informative and well-paced. I highly recommend this tour.
June 8, 2026
Reply from City Unscripted
Hello Ardith,
Hearing that you had a meaningful, well-paced, and informative experience is exactly what we hope for. Thank you so much for sharing this feedback!
Sheenah and the City Unscripted team
Our Tour Guide (Mari) was excellent
Our Tour Guide (Mari) was excellent! She molded our desires into the tour. She customized our 8-hour tour to what we wanted. She was outstanding and very sweet!! Also, since our hotel was somewhat out of the area of downtown Toyko; Mari suggested that we meet at a more appropriate subway station--which worked out better. Mari also personally escorted us to an express train at the end of our tour, which took us back to Yokohama. She went far-and-beyond in helping us! Her English was excellent. She was amazing!!
June 4, 2026
Reply from City Unscripted
Hello Vicki,
Thank you for taking the time to share your experience. Feedback like yours genuinely keeps our team going and we’d love to welcome you again anytime you’re ready for your next adventure!
Sheenah and the City Unscripted team
Reply from City Unscripted
Hello Hans,
That’s exactly the kind of experience we always aim to deliver and we hope to welcome you again on another experience soon!
Sheenah and the City Unscripted team
Excellent tour guide service
I have used this company in several cities, and the guides have all been professional, well-educated, and flexible in providing a meaningful experience. I would highly recommend this company to anyone looking for a private, specialized experience around the world. My interest lies in the culture and history of the area I am visiting, and the guides have been able to provide lots of information and stories about the area.
June 18, 2026
Unprompted review
Reply from City Unscripted
Hi Nina,
Reviews like this truly mean a lot to us! The fact that you've chosen to explore multiple cities with City Unscripted is the biggest compliment we could ask for, and we're grateful to have been part of so many of your travels.
Ruslan and the City Unscripted team
Donatella was an amazing tour guide
Donatella was an amazing tour guide. She showed us the wonderful parts of Naples and she took us to places only she knew about. She was very knowledgeable and offered many cultural insights about Naples. We had a very memorable day with her that we will not forget. Thanks again Donatella for a wonderful day!
June 14, 2026
Reply from City Unscripted
Hi Steven,
What a lovely memory to take home from Naples. We love hearing when an experience uncovers places and stories that guests might never have found on their own, and we're so happy Donatella helped make your day such a special one!
Ruslan and the City Unscripted team
Our guide
Our guide, Paolina, was well informed, We learned so much about the wonderful city of Bologna. She was humorous and entertaining along our tour. Would definitely book this tour when visiting Bologna!
June 7, 2026
Reply from City Unscripted
Hi Curious Traveler,
We're so pleased you had such an enjoyable time exploring the city, and it's lovely to hear the experience was filled with both learning and laughter!!
Ruslan and the City Unscripted team
Anna was a wonderful guide
Anna was a wonderful guide. She was full of knowledge both historical and contemporary with regard to Munich. She was also very funny. Our family of six (all adults) had a wonderful tour with her and we learned a lot.
June 7, 2026
Reply from City Unscripted
Hi Mark,
Some people have a gift for bringing a city to life, and it sounds like Anna did exactly that. We're delighted your family shared such a memorable day together and truly appreciate you taking the time to leave this review!!
Ruslan and the City Unscripted team
Great experience in Stockholm
We really enjoyed our food walking tour in Stockholm. Monika was a really interesting guide who gave us so much information about Stockholm and Sweden and she chose 3 very good venues and food choices for us to try. We would highly recommend this tour.
June 7, 2026
Reply from City Unscripted
Hi Janet,
Food has a wonderful way of bringing a place to life, and we're so happy your time in Stockholm was filled with great flavours and discoveries. Thanks for sharing such kind words — they truly mean a lot to us!!
Ruslan and the City Unscripted team
Fun knowledgeable guide who listened to…
Fun knowledgeable guide who listened to my requests and helped me find a missing wallet.
June 11, 2026
Reply from City Unscripted
Hi Dale,
Finding a missing wallet is definitely going above and beyond! We're so glad you felt listened to and well looked after throughout your day.
Ruslan and the City Unscripted team
Airport transfer to hotel
I had Jack booked to collect me from Singapore Airport and take me to my downtown hotel. He was easy to find, helpful with luggage and gave me a minitour as we traveled through the city.
April 4, 2026
Reply from City Unscripted
Hi Kenneth,
What a lovely way to start a trip. We're delighted Jack helped make your arrival smooth and welcoming, and we hope the rest of your time in Singapore was just as enjoyable. Thanks for the review!!
Ruslan and the City Unscripted team
Reply from City Unscripted
Hi Kathy,
Simple, but it says it all! We're so happy Olivia made such a great impression. Thanks for sharing your experience with us.
Ruslan and the City Unscripted team
Our guide was very informative and…
Our guide was very informative and interesting, and gave a great tour.
June 17, 2026
Reply from City Unscripted
Hi Corey,
Thank you for taking the time to share your feedback — we're delighted you had such an enjoyable day!!
Ruslan and the City Unscripted team
Excellent tour in Hong Kong
We had a 5 star, no 10 star experience with the company along with Albert in Hong Kong when using City Unscripted. We opted for a full day private tour of the city. Albert was early to pick us up directly from our hotel, and really gave us a truly memorable experience. What I liked the most was before our arrival, they were regularly in touch and asked questions to ensure we received the experience we were looking for. I can't recommend them enough and we had no issues whatsoever. Oh, and if you are lucky enough to get Albert as your guide, he doubles as your photographer at ALL the spots. Also I must note that he is a treasure trove of knowledge and we learned so much!
January 1, 2026
Reply from City Unscripted
Hi Betsy,
Wow, a 10* review might be our favourite kind! :D It means so much to hear how well looked after you felt from the very first message to the end of your day in Hong Kong. Thank you for trusting us with your trip and for sharing such kind words!!
Ruslan and the City Unscripted team
GJ created a wonderful experience with me full of new learning, and introduced a deeper lense of Seoul that made me safe and more curious
GJ created a wonderful experience with me that suited my physical needs
She had a wealth of knowledge and understood my cultural curiosity.. she was patient kind and intelligent.
I learnt so much. Such a fabulous person
June 16, 2026
Unprompted review
Reply from City Unscripted
Hi Jane,
What a beautiful review to read!! Knowing someone helped you feel both comfortable and curious in a new city is such a special compliment, and we're so grateful you took the time to share this with us.
Ruslan and the City Unscripted team
Our guide Stefan was extremely…
Our guide Stefan was extremely knowledgeable about the history of Sweden and Stockholm. He was very well organized and our tour was superb. We began walking through the government and royal buildings to Gamla Stan. Stefan was very caring and got us back to our ship with the obstacles of the Marathon. Stefan is a very intelligent teacher, and we gained a huge amount.
May 30, 2026
Reply from City Unscripted
Hi Jim,
What a joy to read!! Knowing an experience stayed with you long after it ended is exactly why we do what we do. Thank you for sharing this.
Ruslan and the City Unscripted team
Our tour Nagasaki with your tour guide…
Our tour Nagasaki with your tour guide Yuri was exceptional. It was more than we expected. Yuri was a lovely young lady with beautiful manners and full of very interesting knowledge. Yuri took us where we wanted to go via transport and madd it easy for us. Your updates and contact prior to the tour was helpful and made me comfortable knowing all was going as planned. I would recommend your company to anyone wanting to do any type of tour with you based on our experience.
May 24, 2026
Reply from City Unscripted
Hi Rosie,
We're so happy to hear Yuri made your time in Nagasaki so special, and it's lovely to know you felt well looked after both before and during the experience. We appreciate your recommendation and hope to welcome you on another adventure in the future.
Ruslan and the City Unscripted team
I enjoyed all my various classes and…
I enjoyed all my various classes and tours! Teachers and tour guides were great, and made my trip so rich in experience and companionship. Thanks!
April 21, 2026
Reply from City Unscripted
Hi Mary,
What a lovely review to receive!! We're so glad our hosts helped make your trip richer and more memorable, and we appreciate you choosing to explore with us.
Ruslan and the City Unscripted team
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