I would like to order from your website, but your reviews are not very good. Do you have a plan for how to have only good reviewsand any comforting advice for a potential buyer?
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See what reviewers are saying
Great service! The watch was packed nice and safely, without any causes for concern. The postage took about 10 days, which made me a bit unsure, so I wrote them an email for a track and trace numbe... See more
Company replied
Just received my second watch from citywatches.dk. Watch was just as described. The delivery time could be better, but the low prices makes it worth waiting for.
Company replied
Very pleased with the Seiko watch I have bought. It's included authenticity proof and it's high quality. Easy to shop at this watch shop, so I'm very pleased + very fast to ship the goods :)
Company replied
Company details
Information provided by various external sources
Få nedsatte ure til herrer og damer online hos Citywatches.dk i Danmark. Vælg mellem vores top-urmærker Seiko, Citizen, Casio, orient, michael kors osv. til overkommelige priser med gratis fragt.
Contact info
Denmark
- citywatches.dk
4.0
Great
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I would like to order from your…
I would like to order from your website, but your reviews are not very good. Do you have a plan for how to have only good reviewsand any comforting advice for a potential buyer?
July 25, 2023
Unprompted review
Reply from CityWatches.dk
Dear Eyðfinn,
Please be assured all our watches are 100% authentic and we deal only in genuine watches.
All watches sold by us carry a one or two year international manufacturer warranty.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Reply from CityWatches.dk
Dear Rus,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
OK, but tracking with Royal Mail is hopeless.
After some back and forth regarding tracking, I finally got my watch.
October 31, 2020
Unprompted review
Reply from CityWatches.dk
Dear Jens,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
Royal Mail may at times deactivate the tracking for technical reasons. Sorry for the inconvenience caused.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
I realy like that I can order from a EU…
I realy like that I can order from a EU location.
October 12, 2020
Unprompted review
Reply from CityWatches.dk
Dear Jannik,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Reply from CityWatches.dk
Dear Jørgen,
We are pleased that you loved our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
They will take your money but never send anything
Where to start...
I bought a watch from their online shop in march, and was promised a quick delivery with shipping to Denmark from the UK. Not long after I bought the watch I recieved a confirmation e-mail with a reciept and a tracking ID for the package, which was supposedly shipped with Royal mail the same day I recieved the e-mail. So far everything seemed alright.
However, as I went on Royal Mail to check the supplied tracking number, I got a return message saying the package was not in their system. This, according to Royal Mail, could be because the package has an international destination, so I arm myself with patience and wait. A week goes by, and I contact the customer service to check if everything is okay, as I do not have the opportunity to check with Royal Mail. The response I get is that the package HAS been shipped and should arrive in just a couple of days. Again, the situation seems plausible and I wait for a couple of days. Another week goes by, and I contact them again, and this time the outbreak of the corona-virus is now causing some issues getting the package shipped, and I am again told to be patient, and wait.
A couple of weeks go by again, and I contact them to get some sort of information, as this situation seems more and more like a scam than a legal transaction. This time they tell me that they will make an inquiry with Royal Mail to see what has happened, and since then, there has been radio silence from their part. It has now been 4 months since I ordered the package, and I find myself having almost given up on the hope of ever seeing the watch.
I cannot stress this enough: DO NOT BUY FROM THIS SITE!
They will take your money, but they will not deliver the product!
July 14, 2020
Unprompted review
Reply from CityWatches.dk
Dear Rasmus,
Sorry for any inconvenience caused. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please be assured, it will reach you soon. Please believe the customer support team is working honestly.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Great service!
Great service! The watch was packed nice and safely, without any causes for concern. The postage took about 10 days, which made me a bit unsure, so I wrote them an email for a track and trace number, they replied almost instantly which i awesome.
The watches are sent from the UK, despite the site being danish. Nothing wrong with that, but it made me unsure for a minute.
The watch is awesome, and the price was even better. I could definitely see myself ordering another watch from the site.
March 29, 2020
Unprompted review
Reply from CityWatches.dk
Dear Nielsen,
We are pleased that you loved our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
100% ok service.
March 4, 2020
Unprompted review
Reply from CityWatches.dk
Dear Allan,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Great prices
Great prices, Great product, Great service and fast delivery from the UK..
February 22, 2020
Unprompted review
Reply from CityWatches.dk
Dear Mikkelsen,
We are pleased that you loved our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Bad costumer focus AND taxes and shipping
I regret to have purchased a watch from this site. I thought it was a local firm, but alas! I have not yet recieved my watch, despite that I have written to them 3 times, going on for more than a week. And the fim have not yet written back to me with an answer of any kind!.
The shipping states that it is free of charge via "Royal Mail" but it is not true - import taxes, and very very late delivery (if any delivery what so ever? - since I have not recieved it yet, and I can not talk to anybody at the firm).
So to all Danish buyers at the site - DO NOT PURCHACE FROM THIS FIRM.
February 10, 2020
Unprompted review
Reply from CityWatches.dk
Dear Peter,
Sorry for any inconvenience caused. We always try to give the best service to our customers. We have sent tracking number via email to you. Please be assured your order will reach you soon.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Misinforming website and terrible customer service
The free delivery is +10 days but the website promises express delivery. They don't inform you the tracking number unless you request it via e-mail, because they know it's a hoax to get people to buy from them instead of through genuine sellers.
I can NOT recommend CityWatches to anyone.
December 29, 2019
Unprompted review
Reply from CityWatches.dk
Dear Ludvig,
Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Just received my second watch from…
Just received my second watch from citywatches.dk. Watch was just as described. The delivery time could be better, but the low prices makes it worth waiting for.
November 1, 2019
Unprompted review
Reply from CityWatches.dk
Dear Henrik,
We are pleased that you loved our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Worst ever experience - DON'T BUY FROM THEM!!!!
Worst ever experience. It is a scam. I bought a watch for DKK. 848 and had to pay dkk. 400 extra in taxes eventhough it was written on their homepage, that the product is sold locally - it came from SINGAPORE. DON'T BUY FROM THEM. I'M VERY DISAPPOINTED! NEVER AGAIN! IT IT A DROPSHIPPING SITE :-(
August 23, 2019
Unprompted review
Reply from CityWatches.dk
Dear David,
As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches. We will keep in touch with you regards with this concern.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
scam and fake company city watches
Review på internet
This is a cheating and deceiful company because my order has been sent to me from Singapore and got stuck in the Swedish customs . I shoped from them because they are Danish company , as I thought, and inside the EU .I payed in danish krona .I am not ready to pay again swedish cumstom fees and I do not even know which of the watches came from Singapore . The Swedish customs want their fees now.
The bottom line is I did not order nothing from Singapore and payed to danish company inside the EU.And one more thing they tryed to charge my paypal for double the sum.I ordered three watches for the sum of 300 eng pounds and they tryed to charge me for 600 pounds but Paypal stopped them . Naturaly they will say it was a misstake !! They deliberately mislead the EU-customers to think they are buying from inside EU . I will file formal complaint agaist them in Swedish and EU courts very soon. This company address is in the united kingdom
REDSOL PTE LTD
Trackbay (SE020)
500 Metroplex Business Centre
Broadway, Salford
Greater Manchester M50 2UE
United Kingdom
+45 36 99 68 67
It is realy a shamful ,deceiving and deceitful company.And of course they delay answering your email once you commited the mistake of placing buying order with them. You must send tens of emails untill they answer. Then fake Sally will send you a fake answer .It is un elaborate scam from the Danish false name +danish krona + low pricing + singapore + Sally +
every thing is a scam to trap,noose, and trick the customer to place the order and cheat them. And you dont know if the watches working. Man its shamful and gave United kingdom very bad name to give permision to such scam company to work on its soil.
Hisham Ali
August 13, 2019
Unprompted review
Reply from CityWatches.dk
Dear Customer,
As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. Please note that orders are ship from our UK warehouse.
we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches. We will keep in touch with you regards with this concern.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Remember to add 400,- DKK in VAT and…
Remember to add 400,- DKK in VAT and handling to DHL. It is NOT a .dk firm.
July 6, 2019
Unprompted review
Reply from CityWatches.dk
Dear Simon,
As explained is our website,the shipping fees are paid by us and Import duties (if any) are always the responsibility of the buyer. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Reply from CityWatches.dk
Dear Mc Hammer,
Sorry for any inconvenience caused. We always try to give the best service to our customers.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
CitWatches are not what they appear to…
CitWatches are not what they appear to be.
I fully agree with the previous reviewer. Concealing a substantial part of the total cost of the product by only mentioning the import duties etc. in the general terms for purchase written in fine print at the bottom of the home page is bordering con art.
If CityWatches really were concered about their customers, they would not try to appear like a domestic company (via the URL). Instead they would make it perfectly clear in plain language next to the product that taxes, import duties VAT etc. has to be paid by the purchaser where applicable - and that the watch will be sent from Singapore so this applies to most countries. My advice to any prospective buyer is to find a a more sincere supplier. In short: Don't buy anything from Citywatches - ever.
June 22, 2019
Unprompted review
Reply from CityWatches.dk
Dear Jens,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Not happy to pay EXTRA for my watch!
I have ordered a nice watch to a good price.
Ordered in a domestic webshop and payd for in full.
Therefor I am extremly disapointed, that I had to pay toll and tax before I could get my watch.
That is NOT good salesmansship....
June 6, 2019
Unprompted review
Reply from CityWatches.dk
Dear Customer,
We are pleased that you loved the watch. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
We always try to give best service to our customers, we regret any inconvenience caused.We will keep in touch with you in regards with this concern.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
False pretenses
I got my order, and it appears fine. But, like so many buyers on this page, feel tricked. I intentionally try to buy from local vendors. So I found CityWatches.dk by searching for .dk domains specifically. The site is entirely in Danish, and they describe themselves as "Denmark's leading on-line store."
I should have checked trustpilot before I ordered, because the operation behind CityWatches.dk has nothing to do with Denmark.
So, in addition to being tricked into not buying from a local vendor, the savings were _more_ than reversed by import taxes and DHL fees. I could have saved money AND gotten my watch much faster by buying from an actual Danish vendor.
Sally, or someone like her will respond and say "Taxes and fees are not our fault." But that's exactly the point. A local vendor pays the import fees for you. That's why their prices are higher. This outfit is using this fact to compete against local vendors. Which would be fine _if_ they were open about it.
I will not be using "CityWaches.dk" again, and I hope other buyers do more research than I did before using them.
December 15, 2018
Unprompted review
Reply from CityWatches.dk
Dear Stan,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
We always try to give best service to our customers, we regret any inconvenience caused.We will keep in touch with you in regards with this concern.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
Lowest shopping experience ever.
Lowest shopping experience ever.
Item in stock and yet the item takes over a week to arrive because it is shipped from Singapore to Denmark!! Then because the item is shipped (with free shipping DHL) I have to pay import customs on top of the price noted in the shop. Adding 50% to the price and hence might as well have purched in a local store.
November 15, 2018
Unprompted review
Reply from CityWatches.dk
Dear Thomas,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
We always try to give best service to our customers, we regret any inconvenience caused.We will keep in touch with you in regards with this concern.
If you have any query please contact us on cs@citywatches.dk
Best Regards,
Sally
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