Smart South West Reviews 4

TrustScore 4 out of 5

4.0

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Company details

  1. Car Dealer

Written by the company

Covering the whole South West of the UK, you’ll find a smart South West showroom in Somerset, Devon, and Cornwall. We have showrooms in Exeter, Plymouth, Taunton, and Truro. Our customer service is world class, so we appreciate the reviews you leave us as it helps us to make sure it stays this way.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
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Rated 5 out of 5 stars

Smart Exeter

Smart Exeter

Smart Exeter created a favourable first impression - helpful reception staff who directed us to our appointment with the Smart specialist, Martin. He was very impressive, spending a lot of time going through the features of the car. On the test drive, Martin highlighted the features that were particularly important to us (one-pedal driving, comfort, good driving position etc.) and allowed us to really test out the car in a variety of road conditions.

It was a good experience at Smart Exeter, particularly because of Martin. He showed great patience and was very knowledgeable about every aspect of the OS. After a week of ownership, the car has lived up to all our expectations.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Would recommend

From start to finish Martin was amazing. Knowledgeable, friendly and attentive. I would recommend. 10/10 (or 5-Star)

January 24, 2025
Unprompted review
Smart South West logo

Reply from Smart South West

Thank you for your review Mrs Etherington!

We're glad you had a positive experience with Martin :)

All the best

Smart South West

Rated 5 out of 5 stars

A great customer experience at this…

A great customer experience at this company especially from the person with whom I dealt, Stephen Berndt. This company is very efficient and customer friendly, they always answer the phone and greet people at the reception entrance. Nothing is too much trouble. The products are displayed and explained well especially important when buying a new vehicle.

January 22, 2025
Unprompted review
Smart South West logo

Reply from Smart South West

Hey Jill,

Thank you for your kind feedback.

We're glad Stephen gave you a five star service :)

All the best with your new car!

Kind regards

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