Civitatis Reviews 182,900

I booked a tour of the Crumlin Road Gaol today via this company.
When I got there, I was denied entrance because apparently Civitatis have not responded to them about issues with their bookings. And, there is no contact information to resolve the issue, their 'chat portal' fails to connect, apparently you are always third in line... but the queue never shrinks.
I'd suggest not to use this company. One in twenty of their reviews are currently one star, I wish that I had looked here first.
PS Civitatis. I want my money back, not a holding response.
Your response is a lie. I spoke to the ticket office. She informed me that they had told you that they would not accept tickets from you. Apparently they can not get any response from you on the various issues they are having. I want a refund today

Easy to book, very friendly and informative tour. Renato was knowledgeable, entertaining and the 2 hours flew by. Thanks again

Los guias super amables...dispuestos a contestar preguntas e incluso recomendaciones..me encanto...

Recently participated in a guided tour that was both informative and enjoyable. The lady guide was knowledgeable and engaging, providing interesting insights about the history and significance of the locations we visited.

Puerto Madryn airport shuttle at 1:00 AM. Our driver was prompt and got us there in record time! Courtesy above and beyond.

very good tour the guide was knowledgeable and provided a lot of interesting insights into the local culture I recommend it

Very informative and entertaining trips. Lovely guides

There is a consistent discrepancy between the description of the service and the actual service provided. What I have noticed in particular is that any premium/luxury service is only such when it comes to the price but when you end up experiencing it it is just standard or even sub-par. I have booked a lot of tours and services through this platform in Colombia and particularly everything in Santa Marta and Cartagena was a complete disaster. I ended up arguing with the platform, the local tour operators and the guides. I paid insanely high prices for basic things and trying to get at least a partial refund through Civitatis was an ordeal. This affected very negatively my trip experience and left a very bitter taste in my mouth. I will never ever use this platform again and make sure everyone I know does the same.

Excellent tour with extremely knowledgeable and enthusiastic tour guide!

The Jewish Quarter walking tour in Budapest was excellent! Booking through Civitatis was quick and easy. Our guide was very nice, polite, and knowledgeable — she explained everything clearly and shared fascinating stories. A great way to learn about Budapest’s Jewish history!

Parfait parfait

Be careful when booking with them. I booked a day trip to Salamanca and Avila for my mum and aunts and a week before, the provider, not even them sends me a Whatsapp cancelling the whole thing (all paid). No explanations. Civitatis knew nothing about it, and by reading the reviews on the provider (Amigo Tours), they do this often so I guess Civitatis doesn't vet their employees and doesn't care about their customers. You think you’re safe because they are well known, but they couldn’t care less. You know what explanation Civitatis gave me? An issue with the bus! As if they couldn’t fix a bus in one week or get, maybe, another bus being this their entire JOB? Bus tours?

Nunca más. Cancelan el tour a último minuto y ni se dignan a dar la cara y decir la verdad. Obviamente sobre vendieron los cupos del tour y cancelaron el viaje de mi madre y sus hermanas. Vergüenza de “agencia”.

Busquen agencias serias y de confianza. No confíen en Amigo Tours ni en Civitatis.

On Friday, March 13th, we had the exquisite pleasure of listening to a guide who knows and loves her city profoundly. Thank you so much, Flaminia. We enjoyed every minute of your knowledge, warmth, and humour.

Very organised company, kind and knowledgeable and a funny guided tour by Jorge.

Our experience was 100% great. Our driver Alberto was waiting with flashing sign (my name) and waited though our luggage was delayed. I would use this company for transport again!

I had a lovely experience with Civitatis, tour guides are knowledgeable and create a fantastic atmosphere

It was incredible all the tours That I have been done

Really good visit and guided experience with Jorge. He showed as in easy words and understandable explanations about the beautiful history of Santiago de Compostela, its Cathedral and the complex history around it.

Thank you for the experience