Cizgi Rent a Car Reviews 

1,766
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

It's the best company I've dealt with; they won't let you down, and their employees are professional and helpful.

Company replied

Rated 5 out of 5 stars

It was a super smooth experience since the beginning. I normally rent a car thru major brands and tbh was a bit worried initially. Def a price performance champ. Also very friendly and caring staff, n... See more

Company replied

Rated 5 out of 5 stars

Fortunately, we used CIZGI instead of enterprise by mistake and I think we made the best mistake… Car rental process was easier than we expected, payment was one and only one.. not thousands of doll... See more

Company replied

Rated 5 out of 5 stars

Pls refer to my review on 29 July, 24. I gave Cizgi 5 Stars. As usual, I recently asked call centre by EMAIL to book me 2 cars for 30 days each wef 6 September. The call centre declined my request sta... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Founded in 1991 with a small city office in Antalya, Cizgi Rent a Car owes its success story and extraordinary effort and effort to this small city office, just like every major brand. Today, in Turkey, in 20 different locations, the Cizgi one of Turkey's leading car rental brands with a staff of over 200 Rent a Car, service network, personnel infrastructure continues tools diversity and the way increasing their connections abroad. With its technological investments, financial discipline, personnel investments and the power based on self-sufficiency, Cizgi rent a car is located in İzmir, Antalya, istanbul, Ankara, Kayseri, Hatay, Konya, Gaziantep, airports; Bursa, Trabzon, Adana and Samsun city offices 24 hours a day, 7 days a week, the best vehicles at affordable prices continue to adhere to the adventure. We are always at your side for your valuable guests, business trips and short / long-term vehicle needs with 100% Customer Satisfaction Policy, 100% Personnel Investment goal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,766)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good car

Good car
Clean
The man sadik celik is a good man
Good stuff

November 30, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best servic

Rated 5 out of 5 stars

Very nice Pearson Ali bilir KLM’s man …

Very nice Pearson Ali bilir KLM’s man normally my car smole but they give to me big car 25 model thank you guys

November 29, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello Dear İbrahim,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best servic

Rated 5 out of 5 stars

Fortunately

Fortunately, we used CIZGI instead of enterprise by mistake and I think we made the best mistake… Car rental process was easier than we expected, payment was one and only one.. not thousands of dollars..

Best part of it all, at the return; we approached an employee named Ali bilir (knew his name later) his attitude, professionalism, and work ethics were top notch. Overall, we were lucky to work CIZGI and Ali!

November 27, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello Mr. Abu Fahad,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best service.

Rated 5 out of 5 stars

ali bilir very nice pearson very kind…

ali bilir very nice pearson very kind and nicly alweyys cizgi thank you so much for evrything

November 23, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best service.

Rated 5 out of 5 stars

Ali bilir masallah Very nice personal…

Ali bilir masallah Very nice personal ali bilir and emre altuncu that so amaizing people very kind and nicely masallah very good car they give to me

November 23, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello Dear Yousef,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best service.

Rated 5 out of 5 stars

Nice car and personal Ali bilir

Nice car and personal Ali bilir

November 21, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello Dear Rostami,
Thank you for choosing us and for your valuable feedback about our staff.
We are always happy to provide you with the best service.

Rated 5 out of 5 stars

They are the best!

November 6, 2025
Unprompted review
Cizgi Rent a Car logo

Reply from Cizgi Rent a Car

Hello,
Thank you for your valuable feedback and choosing us.
We are always happy to provide you with the best service.

Rated 1 out of 5 stars

They took advantage of our situation…

They took advantage of our situation and over changed us, after trying 2 off site car rental companies and being subjected to "the deposit scam" we ended up back at the airport 3hrs later and unfortunately this was the 1st company we tried as we were tired and desperate to get on the road to dalaman, they quoted us a price on line that's not worth the paper it's printed on they then charged us a lot more saying the quote is only valid for 24hrs 🤷 we left feeling there is no rental companies in antalya that are honest and trustworthy!!!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not rent from this company.

Do not rent from this company.

Today the 25th of October 2025 I had a confirmed booking and paid in full for a 7 seater car ( Tigo 8 ) . When I arrived in Istanbul airport I went to there counter at the arrival and I was advised that they had no car for me and I will get refunded in 4 days .

I even asked for 2 small cars and they where not even trying to solve there problem.

I had to rent from another company double the price !!

My story is clear and it’s up to you to trust this company.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Request for a car with more HP..

Renting a car by this company already for soms years now and very satisfied about their service. My latest rental was from their Konya Airport branch. Had a request for a car with more power /HP which they supplied. Would like to thank mr Erdogan and his team for their assistente.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Absolutely amazing experience with this company. Service, quality, speed - simply amazing. Definitely recommend it if you're in Turkey and you want to rent a car.

July 10, 2025
Unprompted review
Rated 3 out of 5 stars

Izmir car rental

It was my first time renting a car in turkey, car pick-up was smooth, staff was friendly and the car had low mileage, however a few things are good to know:
1. There is a policy in which the car is delivered almost empty and they ask you to also return it almost empty (for me the first time seeing something like this, might be standard practice in turkey tho).
2. The car had no working navigation.
3. The car had no reversing sensor.
4. There was no help offered changing the language and setting up android auto.

In the end the car worked well and the experience was decent, there were no hidden costs. Just a few inconveniences.

June 28, 2025
Unprompted review
Rated 2 out of 5 stars

It was advertised that the company…

It was advertised that the company representative would meet us at the arrival launch, which did not happen. I had to find the transfer to the domestic terminal on my own. The process of taking the car was simple and quick; I was asked to sign the paperwork without reviewing the car and i found a lot of scratches and dents on it after examination - on my request they were put on the form. I do note that the personnel was not picky when they took the car back, however i am not sure whether it would be the case if i didn`t insist on putting all of the preexisting damage on the form. The car was comfortable and in good condition.
I hit a pothole just 20 min after taking the car and one of the tires went flat. I phoned the number provided, but the person who picked up the phone did not speak English well and asked me to type my problem on Whatsup. After clarifying the details of the problem i was advised to find help from someone and no one picked up the phone or replied after. I was lucky enough still being in Antalya so i found people to help me, but it would be very different if I was on the motorway. Overall there is no road side assistance provided by the company. The process of the giving the car back and paying for the wheel was straightforward. I suspect i would enjoy the experience, provided i hadn`t needed the road side assistance. However i feel the technical support in a foreign country is paramount for safe car hire.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

I was charged additional toll fee

I was charged additional toll fee of TRY 175 for Ankara-Konya road which was only TRY 175 for this road section but HGS sticker was included with EUR 5 which is more than 175 lira. This year I was driving back with toll free road. If compared with last year, I had enough while driving toll road including return.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

For the past 8 years, I’ve been using various rental companies at Izmir Airport, and I believe Cizgi has been the best by far!
They have a friendly yet professional team and are extremely accommodating. Highly recommended.

June 21, 2025
Unprompted review

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