Cizgi Rent a Car Reviews 

1,766
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

It's the best company I've dealt with; they won't let you down, and their employees are professional and helpful.

Company replied

Rated 5 out of 5 stars

It was a super smooth experience since the beginning. I normally rent a car thru major brands and tbh was a bit worried initially. Def a price performance champ. Also very friendly and caring staff, n... See more

Company replied

Rated 5 out of 5 stars

Fortunately, we used CIZGI instead of enterprise by mistake and I think we made the best mistake… Car rental process was easier than we expected, payment was one and only one.. not thousands of doll... See more

Company replied

Rated 5 out of 5 stars

Pls refer to my review on 29 July, 24. I gave Cizgi 5 Stars. As usual, I recently asked call centre by EMAIL to book me 2 cars for 30 days each wef 6 September. The call centre declined my request sta... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Founded in 1991 with a small city office in Antalya, Cizgi Rent a Car owes its success story and extraordinary effort and effort to this small city office, just like every major brand. Today, in Turkey, in 20 different locations, the Cizgi one of Turkey's leading car rental brands with a staff of over 200 Rent a Car, service network, personnel infrastructure continues tools diversity and the way increasing their connections abroad. With its technological investments, financial discipline, personnel investments and the power based on self-sufficiency, Cizgi rent a car is located in İzmir, Antalya, istanbul, Ankara, Kayseri, Hatay, Konya, Gaziantep, airports; Bursa, Trabzon, Adana and Samsun city offices 24 hours a day, 7 days a week, the best vehicles at affordable prices continue to adhere to the adventure. We are always at your side for your valuable guests, business trips and short / long-term vehicle needs with 100% Customer Satisfaction Policy, 100% Personnel Investment goal.


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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 52% of negative reviews

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4.8

All reviews

(1,766)

445 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautifull service

Beautifull service, picked up by Cengiz from the airport. Got my car fast and without issues. Definitely recommended!

February 1, 2025
Unprompted review
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Reply from Cizgi Rent a Car

Hello Mr Cinar,
Thank you for taking your valuable time to vote and for your nice comment.
Rest assured that we will always give you the best service.

Rated 1 out of 5 stars

Racist Company

They refused to rent a car to me because I had flown into Turkey yesterday. They said that they don't rent cars to Turkish citizens who have been Turkey for more than 24 hours. This racist policy should be illegal.

January 30, 2025
Unprompted review
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Reply from Cizgi Rent a Car

Hello Mr. Danish,
Our company provides service to all domestic and foreign customers residing in Turkey and abroad.
However, as with all international rental companies, different conditions are requested from customers coming from abroad and residing in Turkey.
As clearly stated on our website, "A boarding pass for the day the vehicle will be rented may be requested" as a rental condition.
Thank you for your understanding.

Rated 1 out of 5 stars

star fever

the guy from the reception Antalya branch named as fikret just cancelled the booking without bothering to explain why I should to pay extra in cash after paying with a bank card.

for your information, international practice is a credit card with which you can hold-on the deposit amount and not demand cash, secondly, your employee behaved aggressively, thirdly, I wanted to pay with a card but your employee cancelled the reservation.

Fourthly have I rented car from Sixt rent car at once as left your branch for 4 days for 7 004 TL insted of 300 EUR from Çizgi and hold on deposit from the card was 750 TL insted of 300 $USD by cash from Çizgi, fifthly the fish rots from the head, I see in the attitude towards customers

January 2, 2025
Unprompted review
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Reply from Cizgi Rent a Car

Hello Mr Rasulov,

As with all international rental companies, companies may request updates or additional criteria regarding rental criteria depending on global factors.
A detailed review has determined that the reservation confirmation e-mail states that a deposit will be requested from you, and that this information was provided by our employee during the vehicle delivery process. However, it has been determined that your reservation has been canceled due to your refusal to pay the deposit and your aggressive attitude.

Thank you for your understanding.

Rated 5 out of 5 stars

Excellent service by anil great new…

Excellent service by anil great new cars ….
Trusted definitely will be using these guys again

January 2, 2025
Unprompted review
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Reply from Cizgi Rent a Car

Hello,
Thank you for your valuable feedback and nice comment about our employee.
We are always happy to provide you with the best service.

Rated 1 out of 5 stars

I didnt get my car and no support at all. Just no. No No. No.

I book a car in front. When i was at the airport i was not able to pay. They didnt accept Visa. No Mastercard and no cash. no possibility to pay. Other company have just 1 very small car. It affects all my stay in turkey. I will never book by Cizgi. Never happen in 40 country. And on top i have to take care my bookin will be delete by my own. Write mails and follow. A lot of stress for nothing.

December 28, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello,
During the check, no rental record was found in your name. Call us at 0850 433 11 83 or send your reservation number or contact information to our e-mail address musteri.iliskileri@cizgirentacar.com.tr, we will get back to you as soon as possible.

Rated 5 out of 5 stars

Excellent service!

Rented a vehicle in Dalaman Airport, Turkey🇹🇷, was met @ Airport, driven to thier office, drove away, within 30mins, similar experience when returning vehicle, no problems, amicable staff, especially Anil, very knowledgeable, helpful, taking the stress out, everything straight-forward, making it such a pleasurable experience! 5 Stars, all the way!! 👍

December 26, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Dear Patel,
Thank you for your evaluation of our company and services, which prioritize customer satisfaction. We are always pleased to provide you with the best service.

Rated 1 out of 5 stars

I’m extremely disappointed with Cizgi…

I’m extremely disappointed with Cizgi Rent a Car due to the abrupt cancellation of my reservation without any notice or explanation. This happened at the airport, right after I arrived, at the company’s counter, leaving me in a very inconvenient and stressful situation.
I booked a car 10 days in advance to ensure a smooth experience after my long 6-hour flight. However, upon reaching the rental counter in the airport, I was informed that my booking had been canceled "Just now" by the company. No reasons were provided, and the employee offered no assistance in resolving the situation.
I provided all the required documents—my passport, valid driving license, ID, and a physical credit card—but this made no difference.
The lack of communication, transparency, and customer care is unacceptable. This experience has left me stranded and frustrated, and I would strongly advise others to think twice before relying on this company.

November 30, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Mr. Madani,
Based on the risky situation between countries, our company has stopped working with some countries for now. (This information has also been reported to your booking agency)
Thank you for your understanding and patience.

Rated 5 out of 5 stars

Best Turkish rental car company in all…

Best Turkish rental car company in all turkey .
Best cars
Best prices
Best employees
Many thanks to everyone in Cizgi company.

December 9, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello,
Thank you for your evaluation of our company and services, which prioritize customer satisfaction. We are always pleased to provide you with the best service.

Rated 5 out of 5 stars

Kind and good support from Emin at Avec

We had booked a car at Europcar in Sabiha Gokchen in Istanbul. We arrived at 01:00 in the night and their creditcard machine was not working. They left us without a car in the middel of the night.
Luckily somebody from our flight spoke Turkish as nobody at the desk was able to speak English. He talked for us with Emin at Avec who was able to help me. He didn't take advantage of the situation and rented us a better car against the same rate as at Europcar. Everything was done in a few minutes. We are very thankful that Emin was able to help and so kind.

November 23, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Dear Berkum,
Thank you for your valuable feedback.
Rest assured that we will always provide you with the best service.

Rated 1 out of 5 stars

Never again

If you want to rent a car online, it is cheaper. However, online listings show cars as not available, but when you visit the sales office, they are available at an extra cost.

December 7, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Merhaba Sayın Ünal,
Konuyla ilgili yapılan detaylı inceleme ve görüşme sonucunda, işlemlerin onayınız doğrultusunda yapılmış olduğu tespit edilmiş olup. Sizlerle yaptığımız görüşme sonrası, müşteri memnuniyeti adına, üst yönetim kararı ile 2 günlük uzatma bedeliniz dahil ödemiş olduğunuz ek güvence paketleri bedelinin tamamının iade edileceği bilgisi iletilmiştir.
Bu kapsamda şikayetinizi yeniden değerlendirmenizi rica ederiz.

Rated 5 out of 5 stars

Fast drop-off and excellent service

Fast drop-off and excellent service
I used their services twice in my last visit to Turkey, their services is excellent and the car drop-off is fast, different levels of insurance, they are flexible in the payment ways, I definitely recommend them

November 9, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Dear Mahdi,
Thank you for your evaluation of our company and services, which prioritize customer satisfaction. We are always pleased to provide you with the best service.

Rated 5 out of 5 stars

Superb service

Superb service, great people, Eren made everything quite easy an smooth. Great great great!!

November 9, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Merhaba Sayın Kıral,
Müşteri memnuniyetini ön planda tutan firmamız ve çalışanımız hakkındaki güzel yorumunuz için teşekkür ederiz.
Size her daim en iyi hizmeti vermekten memnuniyet duyarız.

Rated 5 out of 5 stars

I definitely recommend this company

I definitely recommend this company. Reliable, customer friendly and explains everything clearly. Can pay via their website or on the spot. Cars for every budget.

November 9, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Dear Poyraz,
Thank you for your evaluation of our company and services, which prioritize customer satisfaction. We are always pleased to provide you with the best service.

Rated 5 out of 5 stars

Everything Fine

Everything Fine! Erkan (SAW) was Great and gives us Many Information. Thanks!

October 29, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Mrs. Pracht,
Thank you for your valuable feedback.
Rest assured that we will always provide you with the best service.

Rated 5 out of 5 stars

They helped me good

They helped me good, I had a flight from Rotterdam to Istanbul Sabiha göçen , with a new good car. Showed me the car and let me know where to go for tankstation, his name Erkan

October 29, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Dear Demirhan,
Thank you for your nice comment about our company and our employees, who prioritize customer satisfaction.
We are always happy to provide you with the best service.

Rated 1 out of 5 stars

Quite a negative experience

Quite a negative experience.
1. At Istanbul airport, the guy who checked the car with us told us that comprehensive insurance add-on is 20 Euro but we were charged 25 Euro at the office.
2. The fuel tank was empty. He told us to top up and keep the receipt to get a refund later. However, the office at Antalya Airport said we should have returned an empty car and it is not the company policy to refund. This is despite that the handover document clearly stated that the car was empty and the fuel tank gauge was full at the return point. The manager at the Antalya Airport kept hiding behind the company policy thus provided very poor customer service.
3. The car maintenance service alarm came on midway. When we call the hotline, we were told that the car was serviced recently and we can ignore the alarm. The service interval should have been reset if the car was indeed serviced.
4. If the car was serviced, then the Adblue tank should have been top up. This was not the case and we have to purchase the Adblue and top up ourself.
5. Midway through our journey, the display panel went dead with a blue screen, apparently due to a software upgrade not done. We cannot use the navigation system nor control the aircon. The car control come back online only if we stop the car overnight. So for all the intermittent stops for sightseeing, we have to use our phone for navigation and lived with the old aircon setting.

October 13, 2024
Unprompted review
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Reply from Cizgi Rent a Car

Hello Dear Wong,
We are trying to reach you in order to have a detailed discussion about the issues you have mentioned. We kindly ask you to call our line 0850 440 01 82 or send your contact information to our e-mail address musteri.iliskileri@cizgirentacar.com.tr.
Thank you for your interest and understanding.

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