CJDropshipping 

Thanks for Alan Yang he Helped me to understand the VAT and tariffs system and shipping methods in CJ he is really professional

When I didn't know how to connect CJdropshipping as my fulfillment location on my store, the person called Ruth from the customer service helped me really quickly to solve my problem.

I’m very happy with Skyla’s service. She is always helpful, responsive, and does her best to solve problems quickly.

She follows up on orders and keeps me updated, especially when things are urgent. I really appreciate her support and her effort.

Thank you Skyla for your hard work and help. I’m glad to work with you.

awesome service by Gwen

Alan - Thank!

WHAT A MESS!

I have been working with CJ since October 2025. At first, everything seemed fine until I started experiencing serious issues. I am a very small business, which makes me even more concerned about what will happen as my business grows.

First, the supplier sent the wrong product to the warehouse. Then, the warehouse registered the wrong SKU in the system, and this happened during Chinese New Year. As a result, no proper solution was provided, and my orders have not been processed for nearly a month for a product that I actually had IN STOCK.

I also realized that several customers will receive the wrong product due to this mismanagement.

Additionally, my agent canceled some orders but did not reactivate them afterward. As a result, orders were canceled and never re-entered into the system.

How am I supposed to manage this situation? This is not my mistake, yet I am the one facing the consequences.

This situation is unacceptable. I had to offer discounts to my customers who will probably not receive the correct product, or may not receive any product at all — due to CJ’s poor management.

What started as a simple mistake has now escalated into a much larger problem.

Michelle has been so helpful- really proactive with her support which has led to a quick resolution. Thank you Michelle!

Michelle tan was very helpful in answering my questions and addressing my issues. Very professional.

Hugo Tse, is always so very helpful!!

Alan was very helpful and resolved my issue very promptly. 5 star customer service.

I am very disappointed. They take forever to send something I pay for shippingment and still taking forever than after I pay they wait 30 days to say I need to pay extra because the product is oversized. That's not my problem they should put everything together on the order. Now I am waiting for my money back and they keeping give no sense answer I order this since January because I need for my store for Valentine's day . They say you need to wait and after that they want to charge me 50 dollars more

Excellent service provided by Ken. Guide me through to process my first order successfully.

I’m very satisfied with the excellent service I received from Ruth. She was professional, patient, and very helpful throughout the whole process. Ruth responded quickly to all my questions and made everything smooth and easy for me. I truly appreciate her support and highly recommend her service. Thank you so much, Ruth!

Customer service is immediate and good . Alan specifically , Alan Yang . He did a very good job for helping me out

Their customer service is quick, polite and helpful. I had a great experience with Ken as well. Thank you so much, your team is great.

Thank you Ken. Very swift to reply and very helpful

Cj dropshipping is great. It´s been so easyy to use the support team they have is simply incredible. Ken has been amazing, quick service, effective and very nice overall.

Alan in customer service was great. Resolved my issue in minutes and I was able to complete my transaction.

I had a very good experience with CJ Dropshipping customer support.
Connie Jin and Bonnie Gu were both very helpful and responsive. They followed up on my issue, confirmed the details, and solved the problem quickly.
I appreciate their patience and clear communication. It makes a big difference when support is professional and efficient.
Thank you for the great assistance!