ClaimCloud Reviews 46

Overall solid service. They charge a fair price considering they handle everything for you. Would recommend if you don’t know how to deal with airlines!

Thank you so much for your help! You were serious and helpful!!!😀

I used their service to claim compensation for a delayed flight, and everything went incredibly smoothly. The process was very simple and straightforward — I just submitted my flight details, and they handled the rest. I received my money back much faster than expected. Highly recommended for anyone dealing with flight delays.

I would like to sincerely thank Claimcloud for their outstanding service. The entire process was smooth, reliable, and completely stress-free. Once I provided the required information, the company handled everything independently and professionally. There was nothing I needed to worry about.
The processing time matched the initial estimate exactly, and I was kept informed throughout the process. After submitting my bank details, the compensation was transferred within a week, just as expected.
I am truly happy to have found this provider and to have used their service for my flight delay claim. Many thanks for the excellent support and seamless experience!

Quick and successful handling of compensation for a delayed flight. I recommend it.

Perfect and genuinely effective service.
We had a 4-hour delayed flight from Prague to the Dominican Republic and were entitled to compensation of 600 euros. First, we submitted a compensation claim directly to LOT, but they dismissed it, saying we were not eligible. So we handed the case over to ClaimCloud, and they started handling the situation.

For a long time we only received automated emails stating that the status of the claim had not changed. However, before the deadline by which the airline must issue legitimate compensation, the money was indeed sent to us. Although the whole process took two years, ClaimCloud successfully recovered a total of 780 euros for us. After deducting their commission, we received 540 euros, which is a very nice amount.

Once the compensation is approved, the money is normally sent within 30 days, but the company offers— for a fee of 350 CZK— a transfer within two days. We used this service as well, and the funds were indeed credited to our account within two days of paying the fee.

We didn’t have to do anything during the process except fill in the information online and upload a boarding pass stub. I highly recommend this company.

I can recommends this company! Everything was fast and smooth. The instructions was synoptic along. When they need something the will call me. Money came fast. Our case had happened in September and our money came in November’s. Other company our case denied but ClaimClaud solved out it.

ClaimCloud helped me obtain compensation for a delayed flight….something many travelers never pursue, either because they don’t know services like this exist or they think they can handle the process on their own. My case dated back to 2020 and it took quite a long time to resolve, but in the end it was successful. I appreciate that ClaimCloud handled the entire process for me and made it possible to get money I would otherwise have likely never received.

Fast response, professional communication,
They took 30% reward after claim money from airlines but it worth's since with this company you can just upload needed documents and they do all the job.

Firstly, my family and I are really grateful for the opportunity to cooperate with the company ClaimCloud. They provide a really good job to people in any case and in any situation. They worked and communicated professionally; to say more, they were punctual, responsible and patient from the very beginning to the final verdict. We would never succeed without their helping hand. Last but not least, we appreciate and are grateful indeed for everything they have done recently. I highly recommend the company ClaimCloud.

My experience with company ClaimCloud is perfect.I can just recomend it.I use them first time and very,very succesfully.Thanks a lot for your good job you did for us!

I truly recommend the services of Claimcloud which helped me a lot. I am pretty sure that I would not gain my money back from the airline as I had tried several times. After 3 months and a few refusals by airline, I just found claimcloud and they did all the work. And won.

Terrible – in one word. I don’t even have the energy to go into detail.
In short, it’s been 14 months since I submitted my claim to ClaimCloud, and to this day, it has not been resolved — and it looks like it never will be. There’s been no real communication. I had to write them every month or two asking for updates, and I always got the same response: that nothing can be done, and that they’re still waiting.

Yesterday, I sent another email saying that if I had handled the claim on my own, I’d already have the money in my account. That’s exactly what happened with a friend of mine — he was on the same flight, submitted the claim on his own, and had the compensation in his account within a month.

I don’t speak English, which is why I chose to go with this company. But after this experience, I’ll never contact them again. Based on a phone call I had with them yesterday (on a Sunday at 5 PM!), the man basically told me he would no longer cooperate with me — just because I mentioned in the email that my friend already got paid. He also accused me of being vulgar, even though there wasn’t a single vulgar word in my message.

In the end, they canceled my request, and on their website, they wrote it was “at the customer’s request,” even though I never asked for that. There’s more to the story, but in short — after waiting 14 months, I’m exactly where I would be if I had done nothing at all.

So my advice: handle it on your own — you’ll get your money faster than going through CLAIMCLOUD. And beware of the high fees — if your claim does get resolved through them, they take a significant percentage from what the airline pays you.

Perfect experience. Good communications and overall support.

I am very satisfied with the way it was handled. The only thing I had to do was to fill out a few things on website, which was very intuitive, and after a few months a verdict was delivered. Money arrived in a month with a reasonable fee.

We would like to thank the ClaimCloud team for their help with compensation for a delayed flight to Egypt. Thanks to their professional approach, we received 8,000 CZK for a three-hour wait at the airport, approximately two months after the flight. The whole process was clear, simple and without unnecessary complications. We will definitely contact ClaimCloud in the future – we can definitely recommend their services!

Experince was great,request resolved and paid

At first, quick action and reactions to get all the necessary information. Then at the beginning every month (the first three) information that it is being processed. Then I was informed that when it was sorted out, they would get in touch. Then nothing happened for two months and only after my asking, the information came that it was settled and that the money would be sent after another 30 days. This behavior seems to me to be unserious. That's why I evaluate it this way. I think that the given remuneration is clearly and predetermined - in my opinion generous and further delays, in my opinion due to interest, seem to me to be inappropriate.