Clan Artisan Ltd Reviews 170

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

A gem of a shop which locals and visitors to Stirling should not miss. The wide range of Scottish products have been carefully and lovingly selected for their quality and craftsmanship. The shop own... See more

Company replied

Rated 5 out of 5 stars

What a beautiful shop selling a variety of products all made in Scotland with most things made locally and even within the store. Fantastic personalised goods and cards and the owner Jen is lovely and... See more

Company replied

Rated 5 out of 5 stars

Excellent shop to find unusual and thoughtful gifts for friends and family. The staff are wonderful - so happy to help and make suggestions. The stock changes frequently and there are often new ite... See more

Company replied

Rated 5 out of 5 stars

What a pleasure dealing with Clan Artisan. The tea towels I purchased are beautiful and the personal phone call to let me know that one item was unavailable and offer a substitute was very much apprec... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Gift Basket Store

Written by the company

A new gifting experience, in our shop in Stirling or online. We take the stress out of shopping for birthdays, Christmas, Mothers Day, Fathers Day, Valentines Day, new home, new baby and any gift required. Come in to the shop and grab a cuppa while you browse and build your gift box or bag. Or shop online at our easy to use website. We source the best of Scottish Artisan products to bring you a gifting experience that you won't forget. By buying from us your are supporting many small local businesses including ours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Rated 5 out of 5 stars

Fantastic shop: The Jens did a brilliant job on both…

The Jens did a brilliant job on both hampers I ordered. The friendly can do attitude is what makes this business a winner as well as the unique and awesome gift range from Scottish artisans.

December 16, 2022
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Reply from Clan Artisan Ltd

Thank you Maggie from the bottom of our hearts !! X We so appreciate this review .. x
so glad you loved your gifts and see you today for picking up more ! Xx love The Jen’s x

Rated 5 out of 5 stars

Such beautiful hampers ladies

Such beautiful hampers ladies, thank you! Loved my cup of coffee as well.

December 7, 2022
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Reply from Clan Artisan Ltd

Thanks so much Jen ! We really appreciate you taking the time to write this review .. and from ordering from us xx see you soon ! Xx

Rated 5 out of 5 stars

Really easy to use website and order…

Really easy to use website and order was ready to pick up extremely quickly. A lovely gift shop in Stirling if you're ever struggling to know what to give someone as a gift.
The small gift bags are excellent too with some really cute items to go in them.

December 2, 2022
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Reply from Clan Artisan Ltd

Aww Ruth .. thanks so much for this ! We seemed to have missed this review somehow ! This really does mean the world to us and we can’t thank you enough x

Rated 5 out of 5 stars

A really interesting and different…

A really interesting and different selection of confectionery and also gift items. Very good quality too as well as being sourced in Scotland. Great ideas for gifts

November 24, 2022
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Reply from Clan Artisan Ltd

Massive thanks for taking the time to review us . We really appreciate it and love finding new products for our customers ! Thanks again for this review xxx
Love Team Clan Artisan

Rated 5 out of 5 stars

Such a gem!

Amazing selection of products, super friendly and knowledgeable staff and items arrived in a timely manner (I ordered in the physical store in Scotland). Love this place!

November 5, 2022
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Reply from Clan Artisan Ltd

Thank you so much Jodie ! This is our first review re our actual shop .. so this makes us super happy ! Xxx We look forward to helping you again soon xx
Team Clan Artisan xx

Rated 5 out of 5 stars

Lovely gift!

Lovely gift, packaged beautifully! Really happy with it. Thank you!

November 8, 2022
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Reply from Clan Artisan Ltd

Thank you so much for leaving us this review . We really appreciate it and so glad you were happy with your order xxxx

We hope we can help you again soon

Rated 5 out of 5 stars

Fast ship out and delivery

September 23, 2022
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Reply from Clan Artisan Ltd

Thank you Maria for taking the time to leave us this review xx we are always glad when everything arrives quickly and safely xx
We hope we can help you again with any gifts x

Rated 5 out of 5 stars

Brilliant service

Great product, super fats and super helpful and thoughtful service. Will definitely be using again. Even popped in extra oatcakes to go with the cheese.

September 17, 2022
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Reply from Clan Artisan Ltd

Thank you so much for taking the time to leave this review for us . It really means the world to us a small business. We love adding wee extras into our boxes whenever we can ..and hope the recipient enjoyed all those tasty cheeses xx
we will look forward to helping you again xxx

Rated 5 out of 5 stars

Ordered the Buckfast Chocolate and Irn…

Ordered the Buckfast Chocolate and Irn Bru Chocolate. It was actually amazing and very well done. Thought it would be a gimmicky thing but it was actually very tasty so I ordered more as it went down so well with my mates at work

September 21, 2022
Unprompted review
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Reply from Clan Artisan Ltd

So glad you loved them . Thanks for leaving this amazing review xx

Rated 5 out of 5 stars

A very pleasing purchase, priced well. Would do business again

A quick reply to my online chat (within minutes) and some good advice given (and taken) on contents of a hamper I was ordering. Nice personal touch, glad to give a local company some business. Hamper was beautifully presented with hand chosen contents. Compared to other web offerings, this one was more personal and very competitively priced. Would def do business again, a very pleasing purchase and professional but personal service.

September 7, 2022
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Reply from Clan Artisan Ltd

Wow ! Xxx thanks so much Maggie - this review has really made us smile . We really look forward to helping you again xx

Love Jen and Jen

Rated 5 out of 5 stars

Great service and product

The gift box was great and was delivered promptly- Thankyou 🥰

July 16, 2022
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Reply from Clan Artisan Ltd

Thank you so much for leaving this 5 star review ! We really appreciate it x Hope we can help you again soon :)

Rated 5 out of 5 stars

A pleasure to deal with..........

A pleasure to deal with throughout the transaction, as Clan Artisan was very personal throughout. I would strongly recommend this business, and will, definitely, use Clan Artisan again. I wish you all success for the future.

July 14, 2022
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Reply from Clan Artisan Ltd

It was an absolute pleasure sorting your gift ! Hope your brother loved it xx

Just call if you need any help with anything in future and can sort for you over phone also :)

Thanks so much for taking the time to write this review . It’s so appreciated xx

Take care

Jen M

Rated 5 out of 5 stars

Gift for friends

Great choice, super fast turnaround and very happy friends!

July 12, 2022
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Reply from Clan Artisan Ltd

Thank you so much for this amazing review ! It really means a lot xxx

Rated 5 out of 5 stars

Great fathers day gift

Great fathers day gift. Beautifully presented with a fab selection of items. Great service from Clan Artisan again. Highly recommend

July 4, 2022
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Reply from Clan Artisan Ltd

Thank you so much for taking the time to leave this amazing review . It really means so much to our small business ! X thanks again xxx

Rated 5 out of 5 stars

Great personalised service, lovely products

I used this company to buy a Father's Day present for my Dad. I had a problem with the payment/order so I contacted them & Jen straight away investigated & found out the problem & helped me to find a solution. The order arrived exactly when they said it would & my Dad was very happy with the selection of cheeses & oatcakes I chose for him in his hamper. They also provided a lovely personalised follow up service to make sure that my parents knew to put the package in the fridge. I would definitely recommend Clan Artisan and will use them again.

June 20, 2022
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Reply from Clan Artisan Ltd

Aww so glad we could help sort it all out :) and we love to hear that your Dad loved his gift - we hope we can help you again soon . Thanks so much for taking the time to review us - it really means a lot to a small business like ours xxx

Rated 5 out of 5 stars

Big Welldone Clan artisan

Big Welldone Clan artisan
Great products
Easy to order
Fast delivery
Kept in touch throughout
Brilliant customer service

June 20, 2022
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Reply from Clan Artisan Ltd

Wow ! This really made our Monday reading this review today .. thank you so much for taking the time to write it . We are very grateful and hope we can help you again soon .

Rated 5 out of 5 stars

Lovely honey

Great service, and delicious honey. I will certainly be buying from Clan Artisan again.

June 13, 2022
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Reply from Clan Artisan Ltd

So glad you loved your honey and our service xxx we look forward to helping you again :)
Jen M

Rated 5 out of 5 stars

Fantastic service and products

Fantastic service even when there was a slight issue, I had a very quick response & the issue was rectified swiftly, thank you!
My sister loved her hamper and I love choosing from the selection of Scottish products available. This was my 2nd time ordering from Clan Artisan and both times have been great. Thank you!

May 26, 2022
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Reply from Clan Artisan Ltd

Thanks so much for taking the time to post this review … as a small business this means so much to us . We are so happy to hear your sister loved her gift and you were happy with the service . we will be sending you a discount code soon for your next order ! We appreciate your support xx

Rated 5 out of 5 stars

Excellent gift for my dad

Excellent gift for my dad. Great communication and lovely products. Came super quick too! Lovely presentation.

May 24, 2022
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Reply from Clan Artisan Ltd

Thank you so much for taking the time to leave this wonderful review ! It’s hugely appreciated and hope you Dad had a lovey birthday x

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