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Claraowen Reviews 

6
•
TrustScore 3.5 out of 5

3.6

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3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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3.6

All reviews

(6)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

I PLACED MY ORDER OCTOBER 4TH AND IT'S…

I PLACED MY ORDER OCTOBER 4TH AND IT'S 2 WEEKS LATER AND I STILL HAVE NOT RECEIVED IT. I CONTACTED CUSTOMER SERVICE WHO WERE VERY RESPONSIVE. I WAS TOLD MY ORDER WOULD BE PLACED AS PRIORITY BUT HAVE YET TO HEAR ANYTHING REGARDING IT BEING SHIPPED.

October 19, 2026
Unprompted review
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Reply from Claraowen

Hi Cheryl,

We’re truly sorry that you’re still waiting for your order. That’s not the experience we want for you. Thank you for your patience and for your kind words about our team. Please reply to our last email or contact us at info@claraowen.com with your order number, and we’ll personally check where your package is and give you a clear update.

Kind regards,
The Clara Owen Team

Rated 5 out of 5 stars

I love it!

Delivery took longer than expected but the product is very nice!

October 18, 2026
Unprompted review
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Reply from Claraowen

Hi Maria,

Thank you so much for your lovely review! We’re so happy you love your product. We’re sorry the delivery took longer than expected, and we really appreciate your patience. Enjoy your product! 💛

Kind regards,
The Clara Owen Team

Rated 1 out of 5 stars

Made in China

The tracking number indicates my “hand made in Asheville basket” originated in China. Customer service gives non committal answers. This appears to be a scam.

Added: I am still waiting on tracking information on a package that was shipped on October 6.

October 9, 2026
Unprompted review
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Reply from Claraowen

Hi Carolyn,

Thank you for your feedback. We're sorry to hear about your concerns, but we would like to clarify an important misunderstanding.

Our baskets are genuinely made in Asheville, North Carolina, as described on our website. The tracking information you mentioned does not accurately reflect the origin of our products.

We take transparency and customer trust very seriously, and we would never intentionally mislead our customers about where our products come from.

Our customer service team is happy to provide further clarification and help resolve any concerns regarding your order.

Kind regards,
The Clara Owen Team

Rated 5 out of 5 stars

So nice to deal with!

I had a special request and they quickly assisted!

October 6, 2026
Unprompted review
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Reply from Claraowen

Hi Karen,

Thank you for your kind words! We're always happy to help with special requests. We hope you love your order!

Kind regards,
The Clara Owen Team

Rated 5 out of 5 stars

Had a question about shipping on my…

Had a question about shipping on my order and they quickly responded!

October 4, 2026
Unprompted review
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Reply from Claraowen

Hi Robin,

Thank you so much for the review! We're glad we could answer your shipping question quickly. We always want you to know exactly where your order is. Enjoy your basket!

Kind regards,
The Clara Owen Team

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