Clarity (formerly Hiive) Reviews 

97
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers often share that the digital platform is straightforward to use, making it simple to navigate through transactions, upload required documents, and manage portfolios smoothly. People frequently mention that the staff provides exceptional support, staying remarkably responsive, professional, and helpful from the very beginning to the final step of every transaction. Some reviewers were not happy with initial communication hurdles, mentioning frustrating attempts to reach out or experiencing occasional delays when trying to connect with representatives. Others also noted that navigating certain features requires patience due to minor process uncertainties.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting the intuitive web portal, seamless transactions,... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are responsive,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is incredibly responsive and eager to... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

from the seller perspective hiive is: - very easy to navigate, even if you don't have experience with it - good, clear UI - great dashboard - lot more bids than on sites of competitors... See more

Rated 5 out of 5 stars

I’m a first time user of hiive platform. Arjun and Olivia give me a lot of help through my first transaction. They are quick at response. One NiceToHave suggestion to the platform itself: Trading pre... See more

Rated 5 out of 5 stars

Ryan F. and Sarah U. were particularly helpful in guiding me through the Hiive app and experience. What a seamless service! Thanks to them, I felt less nervous about the transaction and going thr... See more

Rated 5 out of 5 stars

I’m grateful for Hiive.com for the ability to match buyer and seller transacting none-public company stocks. Specifically thankful for Arjun Pawar for his fast response and keeping me posted throughou... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(97)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

I have completed many transactions on…

I have completed many transactions on Hiive and have found the platform to be reliable and the team behind it responsive. One of the great things about the platform is everything can be done digitally.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience!

After 40 years of investing in public companies, I decided to try the private market as I had a lot of interest in buying into Databricks before their IPO.

This was a new experience for me, but the incredible staff at Hiive walked me through every step, even though I am surely a small customer for them.

They were so helpful and friendly, and they made the experience so easy. I would strongly recommend Hiive to anyone who wants to dive into private investing.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly responsive team

The team is incredibly responsive and eager to help. Deals are completed rapidly, and Francesca, Paul, and the team are always keeping sellers and buyers in the loop, ensuring a smooth and exciting experience.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome tech and people

Love working with the platform and team. Done transactions both as buyer and seller. They make the process easy, smooth and stay involved throughout.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed two transactions…

I recently completed two transactions on Hiive, and the experience was excellent. The platform is intuitive, secure, and makes private market investing straightforward. Communication was clear, and the process was smooth from start to finish. Highly recommend Hiive for anyone looking to access secondary private market opportunities.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

10+ transactions over 1.5 years

I have been working with the Hiive team for approximately 18 months and completed 10+ transactions as of now. The team, Gavin, Thea, Nathan, etc. have always been awesome.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

30% Loss after Hiive decided to liquidate fund

Hiive does not have form control on fund managers. Their contracts seem to be filled with holes that allow for fraudulent activity. I had purchased shares of a company and within 4 months, Hiive decided to liquidate these shares due to shady activity from the funds manager. It was a 30% loss for me with no say in the outcome and with zero information as to why they moved forward to liquidate. Overall an awful experience and I would not recommend Hiive to anyone as they have agreements with these fund managers that allows the em to engage in this suspect activity with zero accountability and at Hiives customers loss.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I've now purchased two lots of private shares through Hiive, and the people there are hands-on when needed and always super friendly and helpful. They keep the process moving and keep it simple, which are two key prongs for any smooth transaction.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

This website fails to verify identity…

This website fails to verify identity 100% of the time, I've tried every form of ID, they try to process images and clearly don't have the expertise to do so. 100% image verification fail regardless if you use drivers license, passport etc. Totally amateurs website, don't sell any of your shares with them, not that you could anyways. good luck getting through their spaghetti code of a front end that can't process simple images

September 7, 2025
Unprompted review
Clarity (formerly Hiive) logo

Reply from Clarity (formerly Hiive)

Hi there. We’re so sorry to hear you ran into problems during the identity verification step. That sounds very frustrating. We recently reported this issue to our third-party vendor, Persona, and are actively working with them to improve the government ID verification processing so it’s smoother going forward.

In the meantime, our team is ready to help you get verified and move past this step. If you'd like to proceed, please email us at support@hiive.com so we can help.

We appreciate your feedback, as it helps us continue to improve the experience for everyone.

Rated 5 out of 5 stars

First time to sell private stock

It was my first time to sell private stock anywhere. Hiive staff were awesome and very communicative. I even had a virtual meeting (they reached out to me after I left my last company) to explain the process, and how it works to sell. I had a successful sale transaction. I will definitely use Hiive in the future for selling or purchasing any private stock.

August 19, 2025
Unprompted review
Rated 2 out of 5 stars

Not reliable for purchases

My bid was "successfully placed" according to the email I received. 5 days later, I was notified that I had missed the funding deadline. Evidently, that's much earlier than the "funding deadline" on the Activity page.

This is the second time my bid was accepted & fell through. The last time, I actually wired the funds & they were later returned.

Each time, I transferred money from one account to another, with tax consequences.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

ISO's for sale

I was able to sell pre IPO shares in a former employer quickly and easily via Hiive. The long and short of it is that you can set your price and allow for bids, then decide what deal you would like to make. They work with both fully exercised and unexercised shares. I have other holdings that I would consider selling via Hiive when the time is right. If you have unrealized gains, you should give Hiive a shot. Their customer care team is fantastic and keeps you well informed every step of the way.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

They have a lower minimum threshold…

They have a lower minimum threshold compared to other private trading sites and yet they were still able to be accommodating if you didn't meet it. The transparency and communication during the facilitation of my transaction was excellent. The fees were small and site was easy to navigate

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

My experience with Hiive was excellent from sign up, to any questions I had on selling of shares. The team I was working with had very prompt responses, and also when I ran into an issue, Olivia gave me a call and was able to help me find a resolution in less than an hour.
10/10 experience and will definitely use Hiive again for any future opportunities.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Experience with Hiive

Great experience working with Sarah and John from Hiive from start to finish. The whole process was seamless due to direct communication and visibility throughout. Would absolutely recommend.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Hiive is an easy platform to use to list and sell shares on a secondary market. But the reason for 5 stars was the help I received from Olivia -- she was patient and clear about next steps regarding the offer and all the ensuing paper work. Great experience.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

High level of professionalism and confidence by the Hiive team

I’ve completed two successful secondary market trades through Hiive. Both were handled with a high level of professionalism and confidence by the Hiive team. The service during my most recent transaction was truly top-notch—like a silver-glove experience. I was kept informed every step of the way.

May 1, 2025
Unprompted review

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