Clarks Reviews 

Do not buy online. Delivery is via Evri, who are terrible, and customer support in South Africa is rude and unhelpful. They refused us a refund even after Evri had failed to deliver our little boys shoes to the parcel drop off point after 2 weeks with no updates. I was on the verge of challenging the purchase via my credit card issuer when they finally agreed to provide a refund on our 4th call to customer service. What a shame that such a beloved British brand has come to this.

Naz was very professional, knowledgeable and kind with my family

Alison @Chatham Dockside was very attentive, efficient and friendly. I feel confident that I have made the right choice of shoe. Well done Alison and thank you

Emma was very friendly and measured the feet of my babba! His first pre walkers thank you to the team!

Glasgow Argyle street ...I find a nice sandal was £50 and I try to get a full pair to try it...The shopkeeper (young lady) left and honestly I had to wait a bit longer when she arrived. She explained to me the price is not what I see because another costumer mixed for it..strange..but okay. Could happen...so the price is £75.
I walking out the sop when both shelves was a big label£50...I questioned the lady...she also explaining something I am wrong..it is just a mistake and she removed the label was saying items there is £50.You do have a sale but the shop itself doesn't know what is the item is on sale. Why did not organise it in the morning, look at your shelves and what is on it..off course it was in the early afternoon but 3 shopkeeper is on the floor and not able to looked what's going on the place...Not nice if you see something a good price and after you have to pay 50 precent more just because the staff not able to organize the shop.

Visited the Warrington store to get my daughter’s feet measured, we were looked after by a lovely girl called Emily (Emily C on receipt). Honestly I can’t thank her enough. She literally went above and beyond to help us choose some shoes for my little girl, she brought out loads of options to try in the correct size, gave fantastic advice about the best styles to fit my daughters feet as we found out there quite wide. She was patient, kind, welcoming, interacted so well with my incredibly tired and shy little girl.. that by the time we left my little girl was full of confidence running around the store in her new shoes!! Honestly, she was AMAZING! An absolute credit to the store and I will definitely be returning in the future to see Emily for future shoes for my daughter 🩷

Shoes purchased in May 2026 developed a fault several weeks later. Although I still had the receipt, the issue occurred outside the initial 30‑day refund period.

Helen dealt with my concern quickly, exchanging the sandals for a new pair and even refunding the difference as they had since gone on sale.

She was professional, courteous, and resolved the issue swiftly. Thank you for the excellent service, it was greatly appreciated.

Wimbledon branch is understaffed. I have waited for over ten minutes and no staff member has even bothered to attend

Tasnim gave impeccable service. Helped me to purchase 2 pairs of shoes for my elderly father. Was very polite, friendly and fast with the service. Made the visit very pleasant, easy and enjoyable.

Great service and attention to detail by staff. Webber/Grafton Street

Rashid and the other staff were very friendly and professional. They were very helpful.

Marie at the Doncaster branch was an absolute diamond! We came into today with my two little ones to get them measured and fitted, my oldest gets quite overwhelmed and dysregulated easily when other people have to touch her so got quite upset but Marie took it all in her stride and helped my daughter through it and made sure to take her time and be so kind and caring with her giving her the extra time to chat to her and help her cheer up again once she’d been measured and fitted for her first school shoes. She left the store bubbly and excited for her new shoes and it is 100% down to Marie’s kindness that even though she got upset she’s left with a positive attitude from it. I really can’t thank Marie enough for today

Clarks Return process is slow it can take upto 2 weeks to get your money refunded. Never experienced that even with a tiny business. Then Clarks send me a pair of shoes with half of the protection missing in one shoe in the box Thats how I knew someone else had returned them. So NOT New!!Obviously their Customer Service is appalling and needs visiting by some Senior Management I am waiting for a reply at the moment regarding my complaint My number is 1018687967 let's see what they say I received 3 identical mails on 3 consecutive days stating they had received my return. However No notification that the money had been paid back into my Bank 😞

Helen was very helpful. Ordered my shoes for me.

Sarah at Clarks in Carmarthen was fantastic. She was very kind and spent time helping my mum. My mum has dementia but Sarah didn’t know this, she was just kind and patient. Thank you Sarah.

What excellent customer service received from Ty at Silverburn branch Glasgow...she was so helpful abd had great knowledge of the shoes we were looking at...very patient...credit to Clarks!!

Anna and her colleague were extremely helpful, polite, checked stock and generally were a pleasure to be served by. The shop was extremely clean, tidy and well presented.
Anna took time to look for other options and styles assisted us when asked, but also have us time when needed.

Mr Will was so helpful and kind he helped us so much I liked his work and how he was dealing with the customers
Thank you so much for the help and kindness

Helen gave a good service

Absolutely awful - boots were delivered and had clearly been worn! sent email with photos attached and was told 'they havent been worn maybe tried on' - offered 10%
I then received an email with the email and email address of another customers query and a copy of her email with MY email address as the address to contact re her query -

sent copies of this saying 'mmmm data protection' and was told ' accidents happen when we cut and paste and we are very busy' DO NOT DEAL WITH CLARKS out of nostalgia - AWFUL