Clarks Reviews 

Buyer beware that Clarks refuse to take any responsibility for faulty items bought in an outlet store. Having returned home with a faulty bag, I was told by their customer service (after 2 days of waiting for a reply) that it wasn't anything to do with them and I can only return it to an outlet store. This will be a 50 mile round trip due to Clarks' poor quality control. Not impressed.

Went in to get our 1 year olds feet measured and buy first walking shoes. The two women in there today (07/07/2026 - forgot to get their names) were so so lovely. They really took the time and made it a really special moment. Ended up leaving with three pairs of shoes haha.

Delighted with my purchase. Angela in the Belfast City Centre store was extremely helpful with just the right amount of encouragement. Would definitely recommend

We had an excellent experience at Clarks, castlepoint getting my son's first shoes. Karla was so friendly and really helpful. She was great with my 11 month old son and made his first shoes experience a lovely memory for us.
Would definitely recommend this store and their services.

Fantastic service from Anika today. She measured my 2year olds feet and advised on best fit due to his high instep. Came away with three pairs of shoes to see us over the summer.

Very patient and polite staff. Maria in Surrey Quays branch helped me to find suitable shoes for my feet shape. And the offer buy one get the second one 50% discounted made me buy two pairs of shoes which I’m so happy about.
Thank you.

Ordered online and received shoes with marks all over the toe, emailed customer service and the person didn't bother to read my email properly. I followed up over email the same day (16th Feb) and have had every email since ignored and I'm just issued with a a new support request number each time. Still have no resolution to my initial problem from Feb. Terrible customer service

Sarah in carmarthen branch was absolutely fantastic today. She was friendly and cheerful and made my 2 year old feel at ease while having his feet measured.

Visited Clarks Derby today for the 1st time in a while and was served by a lovely girl called Hanaa. She was so patient and kind to both my daughters who were very indecisive over their new shoes. It can be quite stressful shopping with children but Hanaa made it a lovely experience. There was a good sale on too so got a bargain pair of trainers for my youngest which she loved.

The Clarks oulet website is not customer‑friendly. Delivery is automatically set to the priciest next day option, and particularly when usjng google pay you easily miss this and then you are unable to cancel the order despite contacting customer services. It feels intentionally dishonest and misleading and a good way of tricking customers into paying more for delivery of orders. Most other online retailers require you to actively select a more expensive delivery option so a very disappointing experience.

Great service, Sarath and Jenny are great and very friendly :)

Bought 2 pairs of shoes today wasn’t to keen on the colour but after speaking to ash and getting some help we finally chose 2 pairs. Very satisfied with the service and chose, definitely be back!

Visited Chatham branch and served by Alison ,very good customer service, very good sale going on and all the staff seemed very helpful. They were very keen and excellent for selling the products and making sure customers are aware of all the offers, would visit again and 100 % recommended.

Lady who served my granddaughter and i today was called Lesley she was friendly helpful and polite . She helped me to choose 2 pairs of shoes for the little one and offered to order in a size if they didn't have it couldn't have been more helpful 100% a good experience
Thankyou

Helen S was wonderful with my daughter who is very awkward with shoe sizes. She was very attentive and would deff come back again. THANKYOU HELEN

I purchased a £55 pair of Clarks work shoes and unfortunately had a very disappointing experience.

After wearing the shoes on just two occasions, I developed severe pain in one knee to the point that I had to wear a knee support. I stopped wearing the shoes, and the pain went away. As a result, I can no longer wear them.

I returned to the store hoping they could help, but I was told there was nothing they could do and that I needed to contact customer services. I then called customer support, who put me on hold while they spoke to a manager, only to come back and say there was nothing they could do either.

What has disappointed me most isn’t just the shoes themselves, but the complete lack of customer care. The shoes had only been worn twice, yet I was left £55 out of pocket with a pair of work shoes I can’t use and no meaningful solution was offered.

The whole experience has left me feeling that, once the sale has been made, customer satisfaction isn’t a priority. I wasn’t asking for store credit or another pair of shoes—I simply wanted Clarks to take my concerns seriously and provide a fair resolution.

Sadly, I feel that keeping my money was more important than looking after a genuine customer. Based on this experience, I won’t be shopping with Clarks again, and I wouldn’t recommend them to anyone looking for good after-sales service.

Sam - at Clarks Poole Dolphin Centre was brilliant today! So friendly, thoughtful and kind. My almost 2 year old needed his feet measured and she really went above and beyond to make it a really enjoyable experience. Thank you

Great customer service - Seamus was very kind and patient while I tried on several sizes. Would highly recommend this store.

I recently bought a pair of Clark’s shoes, and I’m very pleased with my purchase. The online shopping experience was very easy, with a straightforward ordering process and clear product information. The delivery was prompt, and the shoes arrived well-packaged and in perfect condition.

The shoes themselves were comfortable from the first wear, with excellent cushioning and good support throughout the day. The quality of the materials and craftsmanship is evident, and they have a smart, stylish look that works well for both casual and formal occasions. The fit was true to size, and they feel durable enough to last a long time.

Overall, I’m extremely happy with both the product and the service and would definitely recommend Clark’s to anyone looking for comfortable, high-quality shoes and a smooth online shopping experience.

Emily at Cardiff Queen Street Store was polite, friendly and helpful
Really good shopping experience Thank You