Clarks - Bath Reviews 199

TrustScore 5 out of 5

4.9

10 Union Street, BA1 1RR Bath, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

i recieved perfect service from isabelle rowland at bath store she was not only very fast she was also very nice and talkative yet proffesional.

Rated 5 out of 5 stars

Came in to Bath store to have my 6 year old daughters shoe schools sorted. Cheyanne was fantastic. My daughter is autistic so very sensitive to textures. Refused to wear the little pop socks. Cheyanne... See more

Rated 4 out of 5 stars

We visited today to get both our children's feet measured, upon finding both needed new Freya was lovely spending time getting the right shoes for both of them, our daughter loved it as she describe... See more

Rated 5 out of 5 stars

We were welcomed to the store and given a specific place to go. Caitlin arrived promptly and measured my daughter’s feet. Rather than waste time bringing shoes out one by one, Caitlin showed us what... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 10 Union Street, BA1 1RR, Bath, Somerset, United Kingdom

  • 01225462632

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Sue was amazing

Sue was amazing! She was very helpful and immediately found sandals in my size ( large feet) that were exactly what I was looking for! Thank you so much, Sue.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Happy 12 year old

My 12 year old son is quite specific about what footwear he likes and he is at the top end of the size range. Elinor was great and so helpful. We ended up buying two pairs and he's super happy.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amy in the Bath store was great n…

Amy in the Bath store was great in helping us find shoes for our daughter. Our daughter was a bit fussy (only 18m and doesn't like sitting still!) but Amy was so patient and professional.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever in Bath!

I was visiting the Bath store on July, 15th. It was a very busy time in town and the store was full of Asians who didn’t speak a word of English. There must gave been 12 Asian tourists, being extremely pushy and demanding. The service clerk was excellent!!! She handled the quite stressful and outright comical situation extremely well. Her name was Jane or June. I didn’t have to wait long at all and she managed to keep control of the situation. The Asian ladies were happy and so was I. Brilliant and very experienced customer service. Well done!!!!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We went in to buy shoes for our son and were helped by Izzy at the bath store. She was really lovely and patient and helped us find a couple of pairs that were perfect. Really nice experience would 100% recommend

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

A visit to Clarks shoe shop

I took my granddaughter to Clarks for new school shoes. The assistant, Elinor, had a good rapport with my granddaughter who is 5. Elinor chatted to her and helped her achieve the style she wanted whilst making absolutely sure the shoes fitted well. She was very professional and so helpful. My granddaughter was also very happy when we left the shop with her new shoes 🥰

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

New shoes in Bath…

I was served by Amy in the Bath Clarks shop today - excellent, helpful and with a smile! I like the shoes but Amy’s helpfulness made it all much better.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Successful sandal purchase!

I tried on and bought a pair of sandals and Amy was very helpful throughout the whole process.

She offered to fetch two different sizes and took the time to look through the boxes downstairs when one of the shoes in the box was the wrong size, successfully finding the right one!

I tried the shoes and pop socks were provided. Amy helped me find a good spot to get WiFi and was knowledgeable about the Blue Light Discount available too.

At the till, Amy ran through various useful products, which, although I didn't purchase, did sound useful. One product was suitable for all types of leather and suede for example. I was given care advice for my new sandals too.

Amy was very friendly and knowledgeable and made the whole experience enjoyable and easy.

The sandals themselves are so comfortable, with chunky soles - just what I needed!

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

We were served today by Isla in Bath

We were served today by Isla in Bath - she was absolutely excellent. Incredibly patient and helpful and had just the right manner with both my teenage daughter and myself. My daughter hasn’t yet learnt to tie laces and commented on the way home that she’d like Isla to teach her. An absolutely first class sales assistant

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience today with…

Had a fantastic experience today with Elinor at the store in Bath. She asked my daughter’s name and really put her at ease. She was thorough and got her a great shoe ready for school starting again. Thank you

April 19, 2025
Unprompted review

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