Clarks - Birmingham Bullring Reviews 477

TrustScore 5 out of 5

4.9

Unit SU305 Lower Mall Bullring Shopping Centre, B5 4BA Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

Had great service from Andrew in the Birmingham Bullring Clarks. He knew all the sizes available in the stock room without having to go back and check. Very impressive service and very helpful.

Rated 5 out of 5 stars

Went to Bullring shop and was helped by Linda who made me believe that excellent customer service still exists. Linda demonstrated infinite patience to helped me find the perfect pair of shoes. I real... See more

Rated 5 out of 5 stars

I would like to commend Zakia at the Clarks store in the Bullring for her outstanding customer service. She went above and beyond to help me, taking the time to understand my needs and ensuring I foun... See more

Rated 3 out of 5 stars

I bought a pair of shoes online and picked them up from the Clarks store at the Bull Ring, only for the store assistant to ask me to buy a carriage bag, and my shoes weren't in a package either. She e... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit SU305 Lower Mall Bullring Shopping Centre, B5 4BA, Birmingham, West Midlands, United Kingdom

  • 01216435986

4.9

Excellent

TrustScore 5 out of 5

477 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good choice of shoes and fabulous customer service

Went to Bullring shop and was helped by Linda who made me believe that excellent customer service still exists. Linda demonstrated infinite patience to helped me find the perfect pair of shoes. I really can't praise her highly enough.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Big Thank you to Zakia at the Clarks bullring

I would like to commend Zakia at the Clarks store in the Bullring for her outstanding customer service. She went above and beyond to help me, taking the time to understand my needs and ensuring I found exactly what I was looking for. She was friendly, professional, patient, and made my shopping experience genuinely enjoyable. Staff members like Zakia are a real credit to Clarks, and I wanted to make sure her excellent service is recognized. Thank you, Zakia!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Was helped by Linda at the Bull Ring…

Was helped by Linda at the Bull Ring store. She listened to what i needed, and came out of the stock room with multiple options for me to try on. I ended up buying a pari of shoes that I wouldnt have even looked at, but so so comfy. Thanks for your Linda.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service dealing with a SEN child

What made it so wonderful was CHAE a member of staff, that was patient, kind and understanding. It can be tough shopping with my 3 year old who is autistic to the point I walk out most shops without buying things. But because of how we was welcomed him and dealt with I was able to stay and pay for my sons shoes who doesn’t take shopping well. Thank you so much and good luck with whatever endeavours you are on. Again thank you

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Went into the birmingham bullring branch to find shoes for work. I was greeted by Linda who was so helpful and friendly. Great customer service from Linda, she understood exactly what I needed in terms of style and size. I left very satisfied with two new pairs of work shoes and a smile on my face.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Visit to your bulring store …

2nd May my sisters and I went to your store5411. We were shopping for my sister who is a small size, doesn't fit the categorie of adult size.
We spoke to Linda one your colleagues, who was so very helpful.
She went into the stock room, bringing out trainers and sandals. We were very grateful to her. We bought a pair of sandals and pair of trainers.
Linda exceeded our expectations. Good asset to your company.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Charrae and Jason went above and beyond…

Charrae and Jason went above and beyond when serving me on Monday. Before I entered I felt really deflated but I had such a great experience at the Bullring store as I was able to leave with what I wanted. I cannot thank them enough for their kindness, patience and excellent service.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Top Marks for Zuhayr. Excellent customer service

I got looked after by Zuhayr today at Birmingham bullring. 10/10 for patience and knowledge in helping my son for some school shoes. Very much appreciated the helpful attitude! If I needed some other shoes from Clark’s I would definitely be back to seek his help again. Thank you

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Clarks Bullring Birmingham

Visited Clarks Birmingham Bullring store on 27th March. Nina was lovely and helped me with picking out some pink wallabee shoes (which were an excellent price) she was incredibly helpful and friendly, providing excellent customer service. Nina also recommended the suede foam cleaner which will come in handy for a number of items I have. Thank you for your help and being a friendly face :)

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service …

Visited Clark's store in Bullring in Birmingham and was served by Chris B. Explained what I was looking for (smart shoes for a wedding) and Chris was very helpful in identifying various options. Feet were measured (first time since schooldays) and choice made. It turned out they didn't have my choice in black but tried on a pair in brown to check for fit,comfort etc and then Chris ordered a pair in black to be delivered to some address. The instore service was excellent and I had the added bonus of not having to carry my purchase around with me for the rest of the day. I haven't used a proper shoe shop for years (have bought shoes from various gents outfitters) but will certainly look at Clarks for future needs.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I went to Clarks in Birmingham Bullring…

I went to Clarks in Birmingham Bullring to look for shoes for a formal event. Nina was so lovely and friendly. She took the time to help me decide on what type of shoe and what size I needed without rushing me. 5 star customer service from Nina!

April 7, 2026
Unprompted review

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