Clarks - Bluewater Reviews 92

TrustScore 4 out of 5

3.9

Unit LO14, Lower Rose Gallery Bluewater, DA9 9SH Dartford, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited Clarks in Bluewater to buy a pair of formal shoes for an upcoming event. Nicola (a member of staff) was very helpful throughout, she got me 5-10 different shoes (including different sizes... See more

Rated 5 out of 5 stars

Letia at Bluewater store gave my.16 year old a very personalised and well informed service. Having outgrown school shoe ranges and needing to find that first important men's shoe for school was hard d... See more

Rated 5 out of 5 stars

Anand was marvellous. From the moment we walked in, he gave us his undivided attention. He listened carefully and gave us suggestions and the right advice, consistently checking up on us as we were le... See more

Rated 5 out of 5 stars

We went to get my children’s feet measured for new shoes at the Bluewater store. I had pre-booked an appointment as I knew it would be busy. We were seen within 5 minutes of arriving and served by a r... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit LO14, Lower Rose Gallery Bluewater, DA9 9SH, Dartford, Kent, United Kingdom

  • 01322623830

3.9

Great

TrustScore 4 out of 5

92 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service by Dominic Faro today in…

Great service by Dominic Faro today in Clarks at Bluewater! He was really attentive and patient with my two children who needed school shoes. He talked me through the sizing and fit to reassure me with the purchase and was very polite.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Shoe fitting

We went to get my child's feet measured and to get new school shoes. Reggie was lovely with my daughter and helped us choose the right shoes

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Very little waiting time. Straight into measurement and what we were looking for with Dominic. Found the shoes we had identified online and worked with me and my daughter to get the right size for her. Good recommendation on after care. All round great experience!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at clark’s Bluewater…

Great experience at clark’s Bluewater today.
One of the managers of this store Leah was a massive help. Had an issue in store and she helped us massively. Nothing was too much to ask for, really appreciate her help and kindness. Thank you very much such a pleasant experience.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

ANJI BLUEWATER

Anji at the Bluewater store was exceptional! She was very patient and ensured that we came out with well fitted shoes, styles that my sisters liked and the best value for money.

Would highly recommend coming to this store for your back to school shopping!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

The workers were so sweet and friendly

The workers were so sweet and friendly, I was very happy to talk to them whilst they helped me. Very lovely 10/10
Harami and Sonya were very lovely people and helped us, making it an efficient and pleasant experience to shop there. They re an asset to the store, and Harami complimented my nails, I just thought that was very nice of her.

August 16, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointing

Always go to Clark’s for my kids shoes - today the guy who ‘helped’ us hardly looked at my sons feet with the shoes- I had to ask him to check if they was enough room for his toes- he didn’t check width either. He just said that we can change them within next 3 months if wrong size. Then when we got to the checkout it came up as £50 - I said that the sticker beneath said £38 - servers where rude saying it’s different prices for different sizes- I said but it was on the actual shoes in the box- they checked and said that it was for an different size- which I totally understand but no apology and were quite rude again about it- just a different attitude would have made it a nicer experience. Not sure I will return there again

August 14, 2024
Unprompted review
Clarks - Bluewater logo

Reply from Clarks - Bluewater

Hello Alexandra,

Thank you for taking the time to share your experience with us and I am truly sorry to hear of your disappointment with your recent fitting appointment.

We would love the opportunity to investigate this further, so please use the link below to contact our team who will be happy to gather further details.

https://www.clarks.com/en-gb/contact-us

In your initial message, I kindly ask that you include the ticket ID number #509066 and an image of your receipt of possible.

We hope to hear from you again soon – Megan W.

Rated 5 out of 5 stars

Great school shoe fitting

We had the dreaded first school shoe fitting! Just a 5 minute wait and we were approached by Aiden H once our number flashed up. He was lovely, smiley and very helpful. We were not rushed at all and Aiden’s knowledge and customer service was excellent. It made what we thought was going to be a difficult task totally seamless! Thankyou Aiden H

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Fatmata approached my granddaughter and I shortly after we entered the shop and offered her assistance. I didn't realise that buying school shoes could be such an easy and enjoyable experience 😀 What a delightful and knowledgeable young woman.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Clarks store in Bluewater

Anand was very polite and efficient. We were out in Clarks getting school shoes for my brother and I with our Dad, and Anand was able to recommend the best pair of shoes for us. He was also very respectful and aware of my brother's conditions with Autism.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

New Store Assistant - Gian

Served by Gian, who was on his first shift. He did so well. He was friendly, explained the measuring of my grandchildren’s feet and was helpful in suggesting whether or not to try a larger size. Came out of Bluewater store feeling we’d been very well looked after.

August 2, 2024
Unprompted review
Rated 4 out of 5 stars

Quick service

Quick service. Limited interaction with the child involved despite being of an age when he could answer for himself

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Clarks Bluewater

I recently went to Clarks at Bluewater and was served by a young man called Anand. He was extremely professional- I couldn’t believe it was only his first day!- and was very efficient in getting the shoes for me. Anand was polite throughout and I was pleased with the whole process.

July 29, 2024
Unprompted review

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