The staff in the Cambridge Store were brilliant and in particular, Ronia, who we believe is their youngest member of staff. She was so professional, polite and helpful when measuring and finding shoes... See more
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We were served by Becca at the Cambridge store on a very busy Tuesday afternoon in the summer hols full of frantic parents buying school shoes. Becca was efficient and helpful and thanks to her and t... See more
Attended Clark's Cambridge store at the end of August to buy new school shoes for my daughter. We were quickly helped by Rose who was very professional and took time to ask my daughter about here pref... See more
Went to the Cambridge store today to buy my children’s school shoes. It was extremely busy but very well managed. We were issued a ticket as soon as we arrived and served by Sophie within minutes. So... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
13 Petty Cury, CB2 3NE, Cambridge, Cambridgeshire, United Kingdom
- 01223368486
4.6
Excellent
129 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent service from both Caitlin and…
Excellent service from both Caitlin and Emma from the Cambridge store.
They were efficient, professional and had great customer service.
June 17, 2024
Unprompted review
Excellent customer service from Poorya
Excellent customer service from Poorya, at the Cambridge shop. Attentive, pleasant, helpful and pitched his manner perfectly.
June 13, 2024
Unprompted review
Patience, kindness and a smile
What made our experience great was the patience and kindness that Poorya showed when helping us. We went as a family to get shoes and he was as extra helpful with my 6 year old who had complaints for almost any shoe. Poorya handled it with a a smile and gave simple and honest explanations to my 6 year old.
He also helped my husband, my 10 year old and me find suitable shoes. And really went the extra mile trying to find what we were looking for. Thank you!!
June 3, 2024
Unprompted review
Hello !🇬🇧🇺🇦
Hello ! Today I bought in Cambridge Store "Ckarks" some sneakers for my daughter . A store employee helped us choose them. His name Poorya !!! Very pleased with the service ! The staff is welcoming and friendly. Prosperity and success to your store! Best regards, Tatiana and Maria ! 🇺🇦🇬🇧
June 5, 2024
Unprompted review
Great customer service
Great customer service, Poorya who was my customer service representative was so helpful. They had all the sizes and really quick service. Really comfy shoes too which is also a winner. Will come back here when I need new shoes. Breath of fresh air compared to other shoe shops (I’ve literally done a tour round them all trying to find wedding shoes). Nice one Clarks
June 4, 2024
Unprompted review
Great customer service
Great customer service from Sue. Very quick and helpful. They got me a multiple sizes as I wasn't sure which would be more comfortable
April 29, 2024
Unprompted review
Ben W at the Cambridge store saved the day!
Terrible experience with an online order sent via FedEx but Ben W saved the day!
FedEx failed to deliver my Clarks order on a Sunday even though I paid for next day delivery and I received notifications from that morning promising that they would deliver that day. I arrived to the shop a little stressed as I had ordered the shoes for an important work event on the Monday. Ben W came the rescue! Even though they didn't have the shoes in the style and size that I'd ordered, he found as many similar styles as he possibly could. He couldn't have been more helpful. Thanks so much Ben! Bosses please give him a raise!
April 14, 2024
Unprompted review
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