Clarks - Cardiff Reviews 167

Served by very helpful and knowledgeable member of staff named Ash! Excellent service

Ash in Cardiff provided great service.
I have a particular issue with bursitis in both heels and Ash helped me to find what i hope to be a great pair of shoes to alleviate my particular issue.

Amazing customer service from Ash today in the Cardiff Queen Street store. I love my shoes, thank you so much!

An excellent service from Clarks at St David’s, Ash was very helpful and charming a credit to Clarks. Ash was a model employee with excellent customer service nothing was too much trouble.

visited Queen Strret store. A big shout out too Ash. Very helpful and a credit to your store.

Caitlin was amazing with my 5 year old, helping him choose the right size shoes for school, she very patient, kind and entertaining and he is very excited about his new ones.

Thankyou so much.

I visited the Cardiff store today and was greeted and served by the most friendly and helpful young man . He couldn’t do enough to help me out
What an absolute asset Ash is for Clarks . 5* amazing service !

I popped into Clark’s in Cardiff yesterday as I needed shoes for work.
Ash the sales & service manager greeted me and I explained the shoes I was interested in but whether they were suitable with my podiatry insoles.
He offered to get my size in the shoes I had chosen, and helped me to decide the correct fit with my insoles in the shoes.
Thank you so much for all your help and understanding , in what is always a problem for me when buying shoes.

We bought our son’s first pair of shoes today at Clarkes Cardiff and Ash was fantastic. He was friendly and very good with our son - who was not the most compliant! V happy with service.

Ash was fantastic, really knowledgeable, helpful and patient.

Ash in Cardiff was brilliant. Helpful and lovely with our son. Took time and care over the fitting, we felt looked after even though it was obviously a very busy day. Thank you.

Melissa in the Cardiff store was fab! She was so patient, kind and thorough when helping my daughter with her new shoes today! Thanks Melissa x

I had to get new shoes for my 3 year old toddler. His feet seem to be growing sideways so it was really hard to find shoes that fit him, but our shoe fitter Ruw in the Cardiff branch went above and beyond. She was literally the kindest and most patient shop assistant I have ever had the pleasure of being helped by. We must have tried on 40 pairs of shoes and being neurodiverse I was struggling to keep my cool, let alone my poor tired toddler, but Ruw was so gentle and made us feel so at ease, as though she had all the time in the world. After an hour+ of her time (I’m not exaggerating) we walked away with not 1 but 2 pairs of shoes that fit him perfectly. So so happy with the customer service at Clarks and will be back soon.

Friendly and helpful staff member (Ash) who explained about shoes for my little one. Was very patient and gentle when measuring and advising on what to do now and as they get older.

Ash was great! Told me all the important information to take care of my suede shoes w/o me asking ! Appreciate it very much!

Rocked up alone since i needed work shoes. Ash helped me pick shoes and explained everything i needed to know, being easy to talk to and friendly. Then successfully upsold me to get polish (as in the shoe, not eastern european).

We took our daughter for her first pair of shoes and it was a lovely experience. A huge thank you to Melissa from the Cardiff store for her help & kindness you really made the experience special! :)

Ash in the Cardiff, St David’s Store helped us and he was great 👍 my 13 year old is VERY picky about school shoes and had a particular style in mind which were not practical. Ash managed to persuade her to go for a different style which she loves, I was gobsmacked as she wouldn’t have changed her mind for me! Thank you, Ash ☺️

Just got back from Cardiff Clark’s shop just wanted to thank Caitlin for her amazing service today she read the situation extremely well that my 3 year old grandson was particularly scared of having his feet measured (having not long coming out of hospital where he was hooked up to machines) she was very patient with him and gave him space to relax he came out of the shop with his new shoes for nursery school and a beaming smile. What an asset Caitlin is to your store thank you

My wife and I went to Clarks Cardiff for our 1-year-olds first show fitting. The sale assistant, Louey, was extremely helpful, knowledgable and built up a good rapport with our child so that he could perform the fitting with ease. Absolutely recommend coming here with such helpful and friendly staff like Louey.