Popped into the Grimsby Store today. What a delight the staff are. Patient, knowledgeable, not pushy. Bought 2 pairs of shoes, exactly what I was looking for. Amanda served me, she listened and... See more
Location
Switch locationUnit 57, 31 Friargate, Freshney Place, DN31 1ED Grimsby, Humberside, GB
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See what reviewers are saying
I needed to buy some walking shoes in preparation of my Camino Ingles. I had been to other shoe sellers and was struggling to get a) proper feet measurement and b) staff that seemed bothered. I popp... See more
Visited Clarks today for our annual back to school shoes the lady that served us was very helpful and kind 10/10 for customer service!! However the choice of shoes seems to be dwindling!! Theres basic... See more
Company replied
Good service, great advice and very patient staff. Needed a pair of boots, not trainers or sandals or office shoes, for everyday and work wear. Not available in store but an employee helped me g... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 57, 31 Friargate, Freshney Place, DN31 1ED, Grimsby, Humberside, United Kingdom
- 01472403999
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very good service
Very good service . Served by Lucy from Grimsby absolutely amazing .Short wait . Lovely selection and choices . Looked for the perfect shoe I wanted . Lovely
Happy with service today from teresa
Happy with service today from teresa
I recommend Clarc's in Grimsby 100%
I recommend Clarc's in Grimsby 100%. Today Teresa helped us buy school shoes efficiently. I will definitely be back.
Fantastic service by Abbie at Grimsby…
Fantastic service by Abbie at Grimsby Clarks.
Thorough, efficient and friendly service. Put our child at ease and left with properly fitted shoes.
Thank you.
Amazing customer service!!!!
The Grimsby store in freshney place has moved a little further down from its original base and is a little smaller but that made no difference to my experience today. Me and my 2 children (both with Autism) were greeted by a wonderful assistant named Kylea.s.
She immediately spoke to the children and made my daughter feel very welcome and more importantly relaxed and at ease. She took her time measuring my daughters feet and all the time chatting, giving eye contact and waiting
for a response which is so lovely and constantly asking my daughter how she felt. She explained all throughout what she was going to do next (check the width, feel where your toes are etc) which again not many assistants in other stores do this, they just want a quick sale and want you out to serve the next customer.
Kylea you made a little nervous girls shopping experience so special, thankyou for making her feel included. Hats off to Clark’s for employing such a wonderful lady
School shoes appointment
Made an appointment for two children online for new school shoes.
Arrived at the store was greeted by a member of staff who was expecting us. The new store is lovely.
We were seated and a member of staff saw to my two children straight away, jumping any queue of people waiting (for which there appeared to be a good number/ticket queuing system) the member of staff measured both children’s feet and was very knowledgable when helping the children choose their shoes.
Excellent experience and would return without hesitation
Great service by Kylea in Grimsby thank…
Great service by Kylea in Grimsby thank you very much
Our experience was top notch
Our experience was top notch from start to finish. We arranged a quite time appointment with Amanda as my son has additional needs and it can be challenging and stressful during busy times so this helped alot. Viv was there on the day to greet us and find the right size shoes!! Lovely lady thank you for your help! Great team at grimsby and glad they are back!
Grimsby store
Grimsby store! 100 stars. Thank goodness its back as the nearest one is miles away! Fine for me I drive but a lot don't. Viv was amazing 👏 sorted my boys out in 20 mins fast and efficient keep this store open!!!!!
So glad Clarkes is back in Grimsby
So glad Clarkes is back in Grimsby, it’s a lovely little store. The staff are very helpful especially Amanda who served me, very efficient and friendly.
Lesley D served me today
Lesley D served me today. She was very friendly and very helpful. Lovely to have a Clark’s shop again in Grimsby.
Above and beyond
Lesley D servered us today and went above and beyond to find a pair that my youngest loved x would definitely visit again
Well Pleased
Noticed the new Clark's shop as we headed to M&S and saw a pair of walking sandals on display. Stepped in to have a look at them and 10 minutes later I walked out with new shoes abelley assisted by a pleasant and knowledgeable young sales lady called Amanda. Good to see a quality store returning to Freshney Place shopping centre.
Happy ur back!
Happy ur back just in time for new school shoes ready for the new term. I was served by the lovely Viv who made shopping with my energetic child easy 😊
Great to have a clarks back in town…
Great to have a clarks back in town staff Really helpful and friendly Lucy Really looked after us when fitting my sons school shoes
Great to have Clark’s back in Grimsby
Great to have Clark’s back in Grimsby. Short wait to be measured but shoes found that daughter liked ready for school in September.
came into the grimsby branch for my…
came into the grimsby branch for my little boys first school shoes, the assistant who helped me, kylea was very patient, kind and polite putting my little boy at ease, she explained what she was doing throughout the whole process we walked out a brand new pair of school shoes that my boy was very excited about along with his sticker, will definitely be back to the store
I’m so happy you back in Grimsby…
I’m so happy you back in Grimsby freshney place now my son won’t struggle with shoes from places that dont measure feet. We was seen today by Amanda she was so lovely kind and polite and service was 10/10 definitely be recommend you and coming back.
Great to have Clarks back in Grimsby
Great to have a Clarks shop back in Grimsby
Popped in on 1st August and my husband found the style and colour of shoe he has been looking for in other shops.
James was very helpful and knowledgeable about the products we will be back :-)
Good quality shoes that last and last.
We were so pleased that Clarks had returned to Grimsby precinct. We just popped in to have a look when the store was just closing. James welcomed us in and was very very helpful. Amanda was cashing the till in and my son asked if he could try a pair of sandals on or where they just closing? Both Amanda and James could not do enough to help and assured us that indeed my son could try the shoes on. It was certainly a pleasurable experience and we shall both be returning to the store.
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