Clarks - Grimsby Reviews 128

TrustScore 5 out of 5

4.8

Unit 57, 31 Friargate, Freshney Place, DN31 1ED Grimsby, Humberside, GB


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Rated 5 out of 5 stars

Popped into the Grimsby Store today. What a delight the staff are. Patient, knowledgeable, not pushy. Bought 2 pairs of shoes, exactly what I was looking for. Amanda served me, she listened and... See more

Rated 5 out of 5 stars

I needed to buy some walking shoes in preparation of my Camino Ingles. I had been to other shoe sellers and was struggling to get a) proper feet measurement and b) staff that seemed bothered. I popp... See more

Rated 3 out of 5 stars

Visited Clarks today for our annual back to school shoes the lady that served us was very helpful and kind 10/10 for customer service!! However the choice of shoes seems to be dwindling!! Theres basic... See more

Company replied

Rated 5 out of 5 stars

Good service, great advice and very patient staff. Needed a pair of boots, not trainers or sandals or office shoes, for everyday and work wear. Not available in store but an employee helped me g... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 57, 31 Friargate, Freshney Place, DN31 1ED, Grimsby, Humberside, United Kingdom

  • 01472403999

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very good service

Very good service . Served by Lucy from Grimsby absolutely amazing .Short wait . Lovely selection and choices . Looked for the perfect shoe I wanted . Lovely

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!!!

The Grimsby store in freshney place has moved a little further down from its original base and is a little smaller but that made no difference to my experience today. Me and my 2 children (both with Autism) were greeted by a wonderful assistant named Kylea.s.
She immediately spoke to the children and made my daughter feel very welcome and more importantly relaxed and at ease. She took her time measuring my daughters feet and all the time chatting, giving eye contact and waiting
for a response which is so lovely and constantly asking my daughter how she felt. She explained all throughout what she was going to do next (check the width, feel where your toes are etc) which again not many assistants in other stores do this, they just want a quick sale and want you out to serve the next customer.
Kylea you made a little nervous girls shopping experience so special, thankyou for making her feel included. Hats off to Clark’s for employing such a wonderful lady

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

School shoes appointment

Made an appointment for two children online for new school shoes.
Arrived at the store was greeted by a member of staff who was expecting us. The new store is lovely.
We were seated and a member of staff saw to my two children straight away, jumping any queue of people waiting (for which there appeared to be a good number/ticket queuing system) the member of staff measured both children’s feet and was very knowledgable when helping the children choose their shoes.
Excellent experience and would return without hesitation

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Our experience was top notch

Our experience was top notch from start to finish. We arranged a quite time appointment with Amanda as my son has additional needs and it can be challenging and stressful during busy times so this helped alot. Viv was there on the day to greet us and find the right size shoes!! Lovely lady thank you for your help! Great team at grimsby and glad they are back!

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

Grimsby store

Grimsby store! 100 stars. Thank goodness its back as the nearest one is miles away! Fine for me I drive but a lot don't. Viv was amazing 👏 sorted my boys out in 20 mins fast and efficient keep this store open!!!!!

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Lesley D servered us today and went above and beyond to find a pair that my youngest loved x would definitely visit again

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Well Pleased

Noticed the new Clark's shop as we headed to M&S and saw a pair of walking sandals on display. Stepped in to have a look at them and 10 minutes later I walked out with new shoes abelley assisted by a pleasant and knowledgeable young sales lady called Amanda. Good to see a quality store returning to Freshney Place shopping centre.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Happy ur back!

Happy ur back just in time for new school shoes ready for the new term. I was served by the lovely Viv who made shopping with my energetic child easy 😊

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

came into the grimsby branch for my…

came into the grimsby branch for my little boys first school shoes, the assistant who helped me, kylea was very patient, kind and polite putting my little boy at ease, she explained what she was doing throughout the whole process we walked out a brand new pair of school shoes that my boy was very excited about along with his sticker, will definitely be back to the store

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

I’m so happy you back in Grimsby…

I’m so happy you back in Grimsby freshney place now my son won’t struggle with shoes from places that dont measure feet. We was seen today by Amanda she was so lovely kind and polite and service was 10/10 definitely be recommend you and coming back.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great to have Clarks back in Grimsby

Great to have a Clarks shop back in Grimsby

Popped in on 1st August and my husband found the style and colour of shoe he has been looking for in other shops.

James was very helpful and knowledgeable about the products we will be back :-)

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality shoes that last and last.

We were so pleased that Clarks had returned to Grimsby precinct. We just popped in to have a look when the store was just closing. James welcomed us in and was very very helpful. Amanda was cashing the till in and my son asked if he could try a pair of sandals on or where they just closing? Both Amanda and James could not do enough to help and assured us that indeed my son could try the shoes on. It was certainly a pleasurable experience and we shall both be returning to the store.

August 4, 2024
Unprompted review

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