Clarks - Hereford Reviews 120

TrustScore 5 out of 5

4.8

Unit 13 Old Livestock Market, HR4 9HR Hereford, Hereford & Worcester, GB


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Rated 5 out of 5 stars

I recently visited the Hereford Store with my 3 year old who hates having his feet measured and trying on new shoes. We were served by Dee who was fantastic! Not only was she patient and understanding... See more

Rated 5 out of 5 stars

Great service from the manager, Dee, at the Hereford branch. Popped in on a whim and found two pairs of kids boots on the sale rack. Dee organised a home delivery after we couldn’t quite find the righ... See more

Rated 5 out of 5 stars

My 7 yr old son was complaining about his feet hurting, so we went into Hereford store and Holly was extremely helpful, kind and patient as our son struggles with new things. Couldn't recommend her e... See more

Rated 2 out of 5 stars

School mums and dads treated as second class... Had to take a ticket and wait our turn, whilst other people coming off the street were helped immediately... Long wait although this was acknowledged by... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 13 Old Livestock Market, HR4 9HR, Hereford, Hereford & Worcester, United Kingdom

  • 01432360269

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service at the Hereford store

We visited the Hereford store to get our 3 and 7 year old's feet measured and Dee gave us great service. Both of our children had gone up half a size, but after checking the room in their shoes she advised that we had a few weeks left in my daughter's shoes thanks to their shape, and fitted a new pair of school shoes for my son with some growing room. She was really good with the children, who can't sit still when we go shopping, and we didn't feel rushed. We like coming to Clark's for their expertise and great service.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful, with autistic kid

Went to Clarks in Hereford today to buy new school shoes for my lo (4 years, non verbal & autistic). The lady who helped us, Holly, was very empathic, made him feel comfortable and was quick, which helped a lot. In and out in under 20 Minutes, with the shoes we wanted/needed.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience. Even though they were very busy. They were very helpful, and we managed to get the children's feet measured and new shoes. We were served by Doe in the Hereford store. She was very polite and professional. We have shopped here many times in the past and will again in the future. My children are very happy with their new shoes.

Thanks

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Experience- Staff - Dee.

Lovely experience and we were assisted by worker Dee who was absolutely amazing and so helpful when trying and buying on boots. Such lovely staff and a wonderful shop. Will be coming back again.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant customer service and very informative. Dee made the experience comfortable, easy going and swift. She was polite and had 10/10 customer service. Thank you so much.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I visited the Hereford store and was assisted by Dee. Despite being quite busy, Dee made me feel valued. She was polite, friendly, attentive and very helpful.
Although the shop isn't large, there was a selection of footwear to suit most tastes and occasions. The boots I bought were stylish and super comfy, and exactly what I was looking for.
Very happy with my experience.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great shoe size measuring with Holly at Clarks Hereford. Very helpful and good with children.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Hereford Clarks - great experience

Holly at the Hereford branch was super helpful with both my kids, really kind and gentle and doing the little things that really matter - taking the time to introduce yourself to the young person really puts them (especially my kids!) at such ease. Thank you very much

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience in Hereford…

I was served by Elliot in the Hereford branch. He was super friendly and helpful. I had a fantastic experience and left feeling very happy with my new boots. Will definitely be back and would recommend to others.

November 8, 2024
Unprompted review

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