I was in the Clarks store in Horsham, and bumped into Jackie who had helped us in the Crawley store. She remembered me straight away, and was incredibly helpful with sorting out my daughter's shoes. J... See more
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My little boy Kenny, who is 21 months old, & I went to buy his 4th new pair of shoes today. We saw Jamie again & we're absolutely delighted because he measured Kenny for his 1st pair of shoes & he's s... See more
We visited the Horsham store on a rainy Saturday afternoon to get my daughter’s feet measured and to buy some school shoes. I was worried as I hadn’t booked an appointment but we were seen straight aw... See more
Ben in your Horsham Store was absolutely amazing when I visited yesterday with my son. He was very thorough when checking over the fit of the shoe and even though the store was incredibly busy nothing... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
8 West Street, RH12 1PB, Horsham, West Sussex, United Kingdom
- 01403252213
Replied to 97% of negative reviews
Typically replies within 48 hours
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Shoe fitting experience
Hareem was brilliant with my children and helped them to choose school shoes.
Lucy P and Natalie were so helpful when…
Lucy P and Natalie were so helpful when getting new school shoes for my daughter and work shoes for me as I have awkward feet to find shoes for!! Thank you so much
Ben in your Horsham Store was…
Ben in your Horsham Store was absolutely amazing when I visited yesterday with my son. He was very thorough when checking over the fit of the shoe and even though the store was incredibly busy nothing was too much trouble and we didn’t feel rushed at all. He is the best fitter in Clarks we’ve had and so we ended up purchasing 2 pairs of shoes! Thank you Ben.
Hareem was so helpful and quick
Hareem was so helpful and quick! We found shoes to fit really easily even tho my son has very narrow feet.
Grace at Horsham Clark’s shoe shop was…
Grace at Horsham Clark’s shoe shop was very kind and patient ensuring our 4 year old was in a quiet place to build his confidence in having his feet measured.
Excellent professional service.
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