My daughter was proving difficult to find a shoe that was comfortable with her having long but thin feet. Emma was fantastic and told us what style of shoe would fit her better and didn't stop until s... See more
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Really patient, helpful customer service from Poppy. Just a shame there is not many vegan options available.
Just wanted to say how incredible customer service we have received at Northampton Clarks from Emma . She is a true professional, very knowledgeable and caring . She knew more what we needed than me m... See more
Took my Mother in for new shoes and slippers. Grace demonstrated empathy and dementia awareness as well as understanding the importance of well fitting shoes for someone with diabetes. And most import... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
40 Abington Street, NN1 2AP, Northampton, Northamptonshire, United Kingdom
- 1604636591
Asks customers to review
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Kally
Kally
Amazing service!!
Had plenty of patience and helped me find everything i needed with a smile on her face. Definitely will come back
Grace was a fantastic help today
Really lovely first shoe shopping…
Really lovely first shoe shopping experience for our toddler. Dalia in Northampton was so lovely. Our little one was a bit scared, Dalia was really gentle and friendly and he soon felt confident enough to explore the store in his new shoes!
Kally at the Northampton Store is great!
Kally at the Northampton Store is amazing. She really helped me when it came to find a way to fix the suede on my shoes!
Katie was very helpful & she spoke to…
Katie was very helpful & she spoke to us about the shoes & which ones would be best for our child, very nice kind service
The service I received was brilliant
The service I received was brilliant, staff so helpful, nothing was too much trouble and I ended up buying 2 pairs of shoes. Thankyou
Flawless experience
The person who served me proved to be incredibly competent and also very kind.
It's been a flawless experience at Clarks. Highly recommended.
Amazing experience
Amazing experience, lovely advice and good quality purchases
Katie was excellent
I want to praise Kally from Northampton branch.
I want to praise Kally from Northampton branch. As a woman customer with shoe size 10 it is difficult to find shoes for myself. But Kally made my shoe shopping experience enjoyable again. She showed me unisex options from man section. And today as I was struggling to find right size between size 10 and 11,she proposed to me to order size 10.5 in store, to try it on. I truly appreciate Kally's effort and help. Thank you.❤️
Excellent service from Shane in the…
Excellent service from Shane in the Northampton branch. He was friendly, patient, encouraging but without making me feel pressured into making a purchase.
Shoe size calculator doesn’t work
Ok the shoes may be great but it’s almost impossible to order them online without getting deeply frustrated. The shoe size calculator ( yes I bought their gauge ) doesn’t work and the boys feet are growing daily! Just gone to a competitor cheaper but next day delivery

Reply from Clarks - Northampton
Grace was really friendly and out the…
Grace was really friendly and out the children at ease
Review from our 13 year old son
Grace was lovely, very helpful and kind. Excellent service to find some new school shoes very quickly.
Grace was great
Grace was great my daughter who is 2 years old. She even gave a Grace a few poses with her new boots.
Grace was very helpful and patient even…
Grace was very helpful and patient even though I tried on many sizes!
Northampton Store.
Northampton Store.
Sales Assistant : Grace.
Very happy with service and patience from Grace when assisting 2 18 months girls and ourselves. Thank you.
Thank you Lidia
Called into store this morning to see what boots were available. The shop was quite busy but with Lidias help I purchased 3 pairs, a pair of boot trees for the tall boots and some protection spray. Thank you Lidia.
Great service for our baby girl
We took our baby girl into Northampton Clark’s to get her second ever pair of shoes. We were served by Grace. She was so patient and kind to us all and made us all feel welcome. The manager Lidia was also very kind to us. We are so happy with the shoes for our little one. Thank you
Ease of collection
Ease of collection, time given to collect and great helpful staff.
Great experience and excellent Service.
My experience was great. I was well looked after by Grace who served me with attention to details and care. I am pleased with the outcome. Lovely customer service. Thank you.
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