Clarks - Reading Reviews 547

TrustScore 5 out of 5

4.9

105 Broad Street, RG1 2AZ Reading, Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Shopping for our daughter’s first pair of pre-walking shoes, it had to be Clarks. We were welcomed to the store and shown the way to the pre-walking selection. Dom was a great help, really friendly,... See more

Rated 5 out of 5 stars

Few days ago I went with my son to buy him school shoes, we just stepped in the store and Dom greeted us very welcoming, the whole experience was great and Dom was amazing ready to answer all the ques... See more

Rated 4 out of 5 stars

Bought my son his pair pair of school shoes from Charles lovely design lovely soft leather Unfortunately only after 2 months there’s was extensive wear and tear on the inside I went to Clarkes s... See more

Rated 5 out of 5 stars

Back to school bedlam and the staff were like a well oiled machine. Patient, calm, smiling and helpful. Tizrah who helped us was excellent. Made what would otherwise have been a nightmare into a surp... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 105 Broad Street, RG1 2AZ, Reading, Berkshire, United Kingdom

  • 01189573881

4.9

Excellent

TrustScore 5 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Service

We were served by a very lovely and patient lady- Mphatso. We got the shoes we wanted and were fully satisfied with our service.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

I took my boys to the Reading store to…

I took my boys to the Reading store to buy their school shoes. We have a great experience with Emily. M. She is such a great staff very gentle and helpful.
we gots all boys shoes in a good size and good price. Very happy. ❤️

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

School shoes

School shoes! Extremely helpful and patient Erin made this an easy and smooth experience. Tried numerous pairs until she was happy with the fit. Made a big effort with my young grandson, chatting and asking questions. Reasonable price too. Felt in good hands.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Dom (Clarks Reading) was extremely helpful today when we were looking for school shoes. He was very patient even though the store was really busy today. His suggestions helped us find the right shoes for my son. Excellent experience. Thank you Dom!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

We was served by Tia who helped with…

We was served by Tia who helped with feet measurements for my daughters school shoes she took her time and was extremely good with my daughter thank you for making my daughter feel comfortable picking her first pair of shoes!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Service given by Izzy K

We had an appointment booked for my son’s school shoes and was served by the lovely Izzy K.
She was extremely helpful, pleasant and nothing was too much trouble. Izzy went above and beyond to help with getting my son the shoes he wanted.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great fitting

We were served by Emily N for a school shoe and toddler shoe fittings. We hadn’t booked a fitting in advance but still didn’t have to wait long. Emily did a great job of fitting both kids,she brought out a few style options for our toddler too and he loved being able to pick his favourites. Both are happy with their new shoes, toddler wore his shoes next day for a 4 mile walk with no discomfort at all - an accurate fit and happy customers! Thanks!

August 16, 2025
Unprompted review
Rated 4 out of 5 stars

Noah reading

Served by noah in reading today. He was super helpful & very patient as my girls kept requesting further shoes to be brought out. They both ended up with a pair of shoes they were happy with so thank you. Jo

August 17, 2025
Unprompted review
Rated 4 out of 5 stars

We were helped by Amna

We were helped by Amna, who was fabulous with our very shy 4 year old. It was easy to find the shoes we wanted and Amna was patient, child focused and very knowledgeable. Would definitely recommend her.

My only gripe is that the store was very busy. The ticket system helped but I do think as a brand Clark’s have missed a trick by not having anything to help keep the kids entertained whilst they wait. Plain white walls etc.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience for buying first pair of school shoes. Well served by Abi. She is so professional and super nice. 👍🏻

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good service by Dom

We've been served by assistant named Dom. Really helpful and energetic guy.
He helped us a lot, wasn't annoyed or impatient (we spent there more than an hour changing our mind all the time).
I think it's a really good seller.
We bought 2 pairs and are really happy about the visit 😊

August 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look