Clarks - Selly Oak Next Reviews 117

I bought my shoes from the Selly Oak branch in Birmingham. Rashid was very helpful and efficient.

Rashid was very well mannered great customer service

Huda was very helpful and friendly and her customer service skills exceeded beyond expectations. A very lovely person with good transferable skills. Surely an asset to the Company. Well done and thank you for serving us today Huda.

Clarks store in Selly oak (within Next). Got shoes measured for kids with ease. Rashid was knowledgeable, helpful and very courteous with great manner around kids. He is an asset to the store, which is pretty good in its own right.

We took our son to Clarks in Selly Oak. He was measured and served by Rashid who was very patient and helpful. He gave us good advice and tried lots of different styles, sizes plus with and without insoles etc. Many thanks!

Rashid was very helpful, well informed, patient and kind during our visit today. Thank you for the beautiful service! Hopefully, looking forward to meeting you sometime soon.

Tasnim was very helpful, she advice us on what shoe would be best, she informed us about sizes and stock availability, any barriers she was able to find alternatives solutions

First they lost the order of my boots and did not inform me and I kept going to the store to pick up my order 3 times.
Then I contacted Clarks support and they said that it was lost and that I would get a refund. It has been 2 months and I just get £5 ??? The order was £53.
I want this sorted asap please. Terrible service from a company like Clarks!!

The order was placed on the 28/04 and I sent the above email on 18/06/2025 and I am yet to get a reply or a refund from Clarks.
I have waited long enough now and tried plenty of times contacting their customer services but nothing worked.

I will be going to consumer court next if my refund is not processed.

So Clark’s emailed me on the 18/03
Dear Syeda,

Thank you for taking the time to contact us. I’m sorry to read that you are still waiting for a refund of your order 1010625121.

Since it has been over 6 months, the system will not allow us to do a monetary refund for the order which you have not received. I can offer you a £50 gift card instead?

Please confirm if you would be accepting this offer.

My Reply:
Dear Raddiyah.
Thanks for your email. I appreciate it but I do not agree as this was not my fault that it has been longer than 6 months. It was a mistake on the part of Clark’s. The least I can expect after almost a year of Clark’s keeping my money is to return it to the original payment method.

And like last time Clark’s has ghosted me and my money is still with them. The company does not want to return it!

Useless
Wrong item sent !!!

We had a fantastic experience in store getting our Babys first shoes. Hibbaa was incredibly kind and gentle measuring our Babys feet and selecting the appropriate shoes. Would highly recommend.

Customer service given at Selly Oak branch by Hibbaa on 20/12/25 was just unbelievable she was so helpful and kind she went out of her way to help absolutely outstanding service she truly is an asset to your company.

Despite being very busy Amat and Gracie remained polite professional and calm ,managing to sell me two pairs of shoes, and even gave me a shoe protector.
Two lovely young women.

Amat very good service today and very understanding in our situation 10/10

Excellent service at Clarks today! The shop assistant Hibbaa was friendly, patient, and very knowledgeable. She helped me find the perfect pair of shoes. Thank you!”

Usually, it's a pretty good experience with Anjum. Pasha, disseminating incorrect information about company discount policy for key workers.

Hibbaa was very helpful with our daughter who has sensory issues. She even gave us noise cancelling headphones to dampen the bustling environment which helped us focus on how the shoes felt.
Thankyou for taking the time and care to give us excellent service!

The level of customer service and communication was first class. Waiting time was minimal and Amat was personable, friendly and positive. She clearly takes great pride in her work and customer experience. Selly Oak ranks highly amongst the many excellent store’s we’ve visited.

Great service from Hibbaa for my toddler and my mum! Thanks

I brought my kids to the Selly Oak branch recently & was helped by Hibbaa. My children are autistic & getting shoes fitted is always a real drama with lots of screaming & kicking. She was so lovely & a real oasis in a desert of other parents staring at the spectacle that was my son. I was really grateful for her calm approach & reassurance & she got the shoes fitted in no time. Thank you Hibbaa!!!