Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... See more
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The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... See more
Company replied
Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... See more
Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
101 High Street, B91 3SW, Solihull, West Midlands, United Kingdom
- 01217050274
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service from Ewan and Jason
Great service from Ewan and Jason, helped out when we had an issue with a shoe and sorted it in 5 mins!
Pat was amazing with my mother
Pat was amazing with my mother. She really struggles with her feet and went above and beyond to help us.
Clarks Solihul
Clarks shoes in solihull -Deb and Imogen gave me wonderful service recently and it has turned me into a loyal customer
Thank you
Thank you for the personal service…
Thank you for the personal service today, provided by Ewan. Conversation with the service was appreciated with his suggestions.
Pat at Clarks Solihull
Pat at Clarks Solihull, was so helpful with my husband some months ago by measuring his feet and listening also suggesting certain type of shoes, so they fitted perfectly, so last week I went into to see if Pat was there again being so helpful Pat was so AMAZING as I am disabled with great difficulties, she was so good so I brought white trainers for the first time in my life and some beautiful loafers. Thank you Pat for you
years expertise
Ewan was amazing
Ewan was amazing
Needs a rise asap
Or I will employe him lol
Clarks solihull
Ewan has served me and my husband with glee on his face at all times. He has shown himself to be a sympathetic person to us.
Outstanding service exactly know what I needed
Imogen and Ewan Serve me and their service was absolutely Top fantastic polite pool and they both knew exactly what I was looking for and nailed it straight away fantastic will be returning again. 100%. Thank you.
Lana @ Clarks Solihull
Lana was absolutely amazing with my daughters one of whom is neurodiverse. After a terrible experience at a large store (not Clark’s) the day previous we had some trouble persuading my daughter to even step foot in a shoe shop. Lana was patient, kind and thorough. Nothing was too much trouble for her even with a child with significant sensory difficulties that couldn’t find a pair of shoes that didn’t feel “funny”. Thank you so much Lana for your kindness and patience. You will never know how much it made a difference to our whole family!
I was helped by Pat at Clarks Solihull…
I was helped by Pat at Clarks Solihull she was very informative good with my service users and was very helpful in meeting are needs
Thank you
A big thank you to the ladies at the @clarks bullring Birmingham for assisting me to the clarks store that had the shoe i required. AND A MASSIVE THANK YOU TO EWAN @clarks Solihull for your help today much appreciated.
Jason in Clarkes Solihull provided…
Jason in Clarkes Solihull provided fantastic help to my parents. They came out with three pairs of shoes between them. Very happy with the service.
Excellent service shopping for men's shoes
Excellent service from Lana on Thursday afternoon when I was shopping for a new pair of men's shoes. Friendly, knowledgeable, great service and amusing chat. Many thanks!
Very helpful service!
Pat was fantastic! She was very helpful, got my shoe size measured, and got me alternative sizes! Definitely recommend anyone coming here :)
Clarks Solihull outside touchwood
Clarks Solihull outside touchwood. Went in on Friday and was served by Lana and Imogen. Both extremely helpful ladies.
Helped me choose lovely new shoes. Added bonus of Lana looking like a young princess Di and Imogen had the most gorgeous freckles.
Thanks both!
Torhill Bee shoes
Spotted shoes in window, they looked so comfy, assistant Lana, was very helpful in helping me choose, would buy again!
Great Service at Solihull store
I was assisted today in purchasing some boots by Ewan at the Solihull store.
The shop was busy, and he was on jus own, but he still made time to ensure the boots were suitable.
He was very polite & professional
A chore which turned into a fun experience
Having been given the responsibility by my daughter to purchase my grandson a new pair of school shoes, I was so relieved when Kiran made the task so simple. Fortunately we were given a lot of choice and my rather shy grandson with encouragement from Kiran, confidently paraded up and down the showroom, testing out his shoes of choice, whilst Kiran assessed his fitting. It was such a success that we ended up taking advantage of the current special offer and Nana also purchased a pair of trainers for him.
Very helpful
Ewan and his manager Jason were extremely helpful in selecting my son's shoes and his correct size
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