Clarks - Solihull Reviews 357

TrustScore 5 out of 5

4.9

101 High Street, B91 3SW Solihull, West Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... See more

Rated 3 out of 5 stars

The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... See more

Company replied

Rated 5 out of 5 stars

Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... See more

Rated 5 out of 5 stars

Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 101 High Street, B91 3SW, Solihull, West Midlands, United Kingdom

  • 01217050274

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clarks Solihul

Clarks shoes in solihull -Deb and Imogen gave me wonderful service recently and it has turned me into a loyal customer
Thank you

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Pat at Clarks Solihull

Pat at Clarks Solihull, was so helpful with my husband some months ago by measuring his feet and listening also suggesting certain type of shoes, so they fitted perfectly, so last week I went into to see if Pat was there again being so helpful Pat was so AMAZING as I am disabled with great difficulties, she was so good so I brought white trainers for the first time in my life and some beautiful loafers. Thank you Pat for you
years expertise

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lana @ Clarks Solihull

Lana was absolutely amazing with my daughters one of whom is neurodiverse. After a terrible experience at a large store (not Clark’s) the day previous we had some trouble persuading my daughter to even step foot in a shoe shop. Lana was patient, kind and thorough. Nothing was too much trouble for her even with a child with significant sensory difficulties that couldn’t find a pair of shoes that didn’t feel “funny”. Thank you so much Lana for your kindness and patience. You will never know how much it made a difference to our whole family!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

A big thank you to the ladies at the @clarks bullring Birmingham for assisting me to the clarks store that had the shoe i required. AND A MASSIVE THANK YOU TO EWAN @clarks Solihull for your help today much appreciated.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful service!

Pat was fantastic! She was very helpful, got my shoe size measured, and got me alternative sizes! Definitely recommend anyone coming here :)

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Clarks Solihull outside touchwood

Clarks Solihull outside touchwood. Went in on Friday and was served by Lana and Imogen. Both extremely helpful ladies.
Helped me choose lovely new shoes. Added bonus of Lana looking like a young princess Di and Imogen had the most gorgeous freckles.
Thanks both!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Torhill Bee shoes

Spotted shoes in window, they looked so comfy, assistant Lana, was very helpful in helping me choose, would buy again!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service at Solihull store

I was assisted today in purchasing some boots by Ewan at the Solihull store.
The shop was busy, and he was on jus own, but he still made time to ensure the boots were suitable.
He was very polite & professional

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

A chore which turned into a fun experience

Having been given the responsibility by my daughter to purchase my grandson a new pair of school shoes, I was so relieved when Kiran made the task so simple. Fortunately we were given a lot of choice and my rather shy grandson with encouragement from Kiran, confidently paraded up and down the showroom, testing out his shoes of choice, whilst Kiran assessed his fitting. It was such a success that we ended up taking advantage of the current special offer and Nana also purchased a pair of trainers for him.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Ewan and his manager Jason were extremely helpful in selecting my son's shoes and his correct size

March 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look