Visited the St Albans store and was assisted by Sue. So patient and pleasant with our grandson while he had his feet measured, Sue was so helpful whilst we made multiple choices and bought two pairs... See more
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So please do find some reasonably priced smart stylish sandals today and a good selection to choose from in St Albans. I found just what I was looking for and I’m pleased with the quality. Great custo... See more
Reliably great service. Appreciate the layout of the store as it's not overwhelming but a fantastic range of choice. Kids school shoe section is brilliant as there are plenty of styles
Back to school shoe shopping is often not a pleasant experience. That all changed today. Today we visited the St Albans store and purchased two pairs of boys school shoes with no fuss or queue, just... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
5-7 St Peter's Street, AL1 3DH, St Albans, Hertfordshire, United Kingdom
- 01727851537
4.5
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent service from meriyem the…
Excellent service from meriyem the store is nice and clean thanks
July 11, 2024
Unprompted review
Visited the St Albans store and was…
Visited the St Albans store and was assisted by Sue.
So patient and pleasant with our grandson while he had his feet measured, Sue was so helpful whilst we made multiple choices and bought two pairs of shoes.
Customer service as it should be.
June 13, 2024
Unprompted review
Richard was really helpful
Richard was really helpful, and helped my daughter get exactly the shoes that she wanted! Thank you so much
June 13, 2024
Unprompted review
Excellent service
Received excellent service from Sue at St Albans branch of Clarks Provided useful information when styles and sizes. As a result I bought two pairs of shoes.
May 28, 2024
Unprompted review
Really happy
So please do find some reasonably priced smart stylish sandals today and a good selection to choose from in St Albans. I found just what I was looking for and I’m pleased with the quality. Great customer service from staff , Richard was extremely helpful and responsive. Thank you
May 23, 2024
Unprompted review
Worst customer service ever!
RE: order 12534466 .
On 15th of April I visited the store in St Albans , St Peter’s street and I had the most shocking experience.
I visited the same store the week before with my son for a pair of school shoes that we urgently needed.
As they were not available at the store so we placed an order and paid the full amount.
To my disappointment , I received a short cancellation email 5 days later. I went back to the store to buy another pair and complain for charging me for a pair of shoes that were not in stock.
When I asked the store manager how long I have to wait for the refund he replied I won’t and he went on explaining in a very patronizing manner that I will not get a refund because I was never charged. I showed him my statement on my phone with the transaction but he said to go to my bank to confirm that the transaction was only pending.
My bank Halifax, is only across the road so I went over and they confirmed that the money were taken out of my account on the 11th of April.
So I went back to the store explaining to the same person what the bank said. To my surprise he said they were wrong and turned angry. He was very rude and said that I am only there to pick an argument with him. He then showed me the door and in front of the other shocked customers asked me to get out !!!!!
I wrote a long letter of complaint to Clarks few days ago and so far they haven’t even acknowledged it .
April 15, 2024
Unprompted review
Reply from Clarks - St Albans
Hi Sofia,
Thank you for taking the time to share your experience with us. We would love the opportunity to put this right, so please use the link below to contact our team who will be happy to assist you further.
https://www.clarks.com/en-gb/contact-us
We hope to hear from you again soon – Becci
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