My sales assistant was fantastic! She was so patient and very calm as I had my baby in for his first shoes. She took her time She had so much knowledge and we bought his first shoes! Excellent st... See more
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We were served by Ama at the Stevenage store. She ensured that both our boys (9 and 5) had separate attention, throughly checked the sizing of shoes and made recommendations when the shoes our eldest... See more
Saturday Morning I had a shoe fitting booked for my little boy. The lady named Cindy welcomed me with a friendly smile and said good morning, she asked how she could help me. She was very hel... See more
Just want to sing the praises of Cindy who was amazing at helping a very stubborn 2 year old find the shoes he wanted, she was so patient and kind, thank you!
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
101 Queensway, SG1 1EA, Stevenage, Hertfordshire, United Kingdom
- 01438314271
4.8
Excellent
47 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent service
The service I received from the sales assistant Chloé, she was very polite and professional.
June 8, 2024
Unprompted review
New shoes? Yes, please
We were served by Ama at the Stevenage store. She ensured that both our boys (9 and 5) had separate attention, throughly checked the sizing of shoes and made recommendations when the shoes our eldest wanted weren't in his size. She was great. We ended up buying more shoes than planned as kids were happy. (Late review as mislaid receipt).
March 24, 2024
Unprompted review
Laura was extremely helpful and a…
Laura was extremely helpful and a breath of fresh air. Friendly, helpful and just what shopping experience should be. We have been to UCS before and they wouldn’t measure our son, handed the shoes to us and we about as helpful as a chocolate tea pot! Keep it up Clarkes
May 4, 2024
Unprompted review
Patient and inclusive
I came in with my son yesterday to get school shoes. He got very overwhelmed and was refusing to measure or try on any.
Cindy was very patient with my son and took it all at his pace and really made him enjoy the experience
April 23, 2024
Unprompted review
Incredible Assistant!
The store assistant (Nicola) was fantastic with my autistic son who finds shoe shopping really traumatic. She was patient, calm and read the situation really well, giving us space when needed. We actually came away with a pair of shoes!!
March 10, 2024
Unprompted review
Excellent service
Nicola was extremely helpful when I went into the shop with my daughter this afternoon. She was gentle and kind with her, with giving lots of different options. Other members of staff in the store also spoke to my daughter in a friendly and approachable manner, making the process of shopping with a 3 year old easy.
April 16, 2024
Unprompted review
Fantastic service by Ama
Fantastic service by Ama. Always helpful and very patient.
April 13, 2024
Unprompted review
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