Callum (in the Watford branch) was extremely helpful, and very good with my son this afternoon getting shoes. I'm really pleased with the overall service today. L
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Took my Granddaughter for her first pair of school shoes. It felt as if their priority were to hit sales targets rather than ensuring the children had the best fitting shoe. The girl who served us wa... See more
Company replied
Went to buy shoes for my daughter and the staff member savanah was absolutely gem. The store had great arrangements for shoes shopping. Amazing organisation and staff experience. Also found the best s... See more
Hassan made the shoe buying experience stress free by being so helpful, patient and positive. Last week of the school holidays can be fraught in shoe shops but the staff had everything well organised... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit D4 Harlequins Centre, WD17 2TL, Watford, Hertfordshire, United Kingdom
- 01923222504
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Zahib was very helpful in advising my…
Zahib wasvery helpful in advising my daughter for her shoes for new job. Bery patient Many thanks
Fantastic customer service from Zohaib
Fantastic customer service from Zohaib. Very attentive and gave us advice on what shoe would be best. Will definitely come back
Exceptional Service
Visited the Clarks Store at the Watford Atria. We were attended by Val who was very helpful and had an exceptional customer service attitude. We went through quite a few pairs and he was very knowledgeable and helped us in choosing a good pair.
I went to the the Clarks in the Watford…
I went to the the Clarks in the Watford shopping centre and got served by Hassen, a very nice and helpful gentleman who help and assisted with my query. Wish all the sales people were nice like him !
School shoes fell apart after 1 term…
School shoes fell apart after 1 term and Clarks refused to do anything about it. Quality has really gone downhill.
I have been in store to discuss this and contacted Customer Services online. Neither would do anything to help.

Reply from Clarks - Watford
Great service!
Great greeting and service from Val who measured and found some great shoes for my toddler. Thank you!
The most helpful sales assistant ever…
The most helpful sales assistant ever Miriam what an absolute asset
Busy but still great service
Hafsah was wonderful and went out of her way to help - we got exactly what we needed despite the shop being very busy. Thank you.
Excellent customer service from Betty.
Excellent customer service from Betty.
Customer Focused
Ann is such a gem. Very calm demeanour and customer focused. Was annoyed that I had to visit the store for a refund but she made it painless.
Lovely staff member Priya
I want to extend my gratitude to Priya who helped me with my purchase. Excellent customer service skills and very friendly.
Great customer service by one of the…
Great customer service by one of the managers, Betty. She tried her best to find what we were looking for. Eventually, we purchased more than we planned for just because of her convincing and helpful approach. Very helpful and supportive. Thank you.
I spoke to Chelsea who straight away…
I spoke to Chelsea who straight away said she could download my receipts and send them to my email address putting my mind at ease having receipt for my boots. Chelsea was extremely polite and helpful and very pleasant.
Boots order
My order came in to the store as hoped and I tried the boots on.
Unfortunately they didn't fit well but the assistant was able to find me a pair in my size. They're lovely.
Amazing customer service
Amazing customer service. Betty was an exceptional!
The staff know their products
The staff know their products, they offer sound advice, incredibly patient. In store experience to get this service and expertise when spending £100 or more on footwear, is worth the trip to the shopping centre.
Absolutely amazing
Absolutely amazing, Maisie was extremely helpful and provided excellent customer service. She is a credit to your shop! Thank you so much Maisie
Lanai was so lovely and helpful
Great service from Anne when buying…
Great service from Anne when buying daughter’s first pair of school shoes; got my little one comfortable to measure her feet, observed her walking in them, providing her expertise showing care and consideration. Great experience and selection of school shoes, will return when she outgrows this pair!
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