Clarks - Watford Reviews 56

TrustScore 4.5 out of 5

4.5

Unit D4 Harlequins Centre, WD17 2TL Watford, Hertfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Callum (in the Watford branch) was extremely helpful, and very good with my son this afternoon getting shoes. I'm really pleased with the overall service today. L

Rated 3 out of 5 stars

Took my Granddaughter for her first pair of school shoes. It felt as if their priority were to hit sales targets rather than ensuring the children had the best fitting shoe. The girl who served us wa... See more

Company replied

Rated 5 out of 5 stars

Went to buy shoes for my daughter and the staff member savanah was absolutely gem. The store had great arrangements for shoes shopping. Amazing organisation and staff experience. Also found the best s... See more

Rated 5 out of 5 stars

Hassan made the shoe buying experience stress free by being so helpful, patient and positive. Last week of the school holidays can be fraught in shoe shops but the staff had everything well organised... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit D4 Harlequins Centre, WD17 2TL, Watford, Hertfordshire, United Kingdom

  • 01923222504

4.5

Excellent

TrustScore 4.5 out of 5

56 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Exceptional Service

Visited the Clarks Store at the Watford Atria. We were attended by Val who was very helpful and had an exceptional customer service attitude. We went through quite a few pairs and he was very knowledgeable and helped us in choosing a good pair.

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

School shoes fell apart after 1 term…

School shoes fell apart after 1 term and Clarks refused to do anything about it. Quality has really gone downhill.

I have been in store to discuss this and contacted Customer Services online. Neither would do anything to help.

March 15, 2025
Unprompted review
Clarks - Watford logo

Reply from Clarks - Watford

Hi Shopper J,

l would like to apologies for that please be in contact with our customer care team, they will request for images of the shoes and assess it,.
and they will be inContact with me.

Many- Thanks- The  Social team.

Rated 5 out of 5 stars

Great service!

Great greeting and service from Val who measured and found some great shoes for my toddler. Thank you!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Focused

Ann is such a gem. Very calm demeanour and customer focused. Was annoyed that I had to visit the store for a refund but she made it painless.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service by one of the…

Great customer service by one of the managers, Betty. She tried her best to find what we were looking for. Eventually, we purchased more than we planned for just because of her convincing and helpful approach. Very helpful and supportive. Thank you.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

I spoke to Chelsea who straight away…

I spoke to Chelsea who straight away said she could download my receipts and send them to my email address putting my mind at ease having receipt for my boots. Chelsea was extremely polite and helpful and very pleasant.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Boots order

My order came in to the store as hoped and I tried the boots on.
Unfortunately they didn't fit well but the assistant was able to find me a pair in my size. They're lovely.

November 25, 2024
Rated 5 out of 5 stars

The staff know their products

The staff know their products, they offer sound advice, incredibly patient. In store experience to get this service and expertise when spending £100 or more on footwear, is worth the trip to the shopping centre.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Anne when buying…

Great service from Anne when buying daughter’s first pair of school shoes; got my little one comfortable to measure her feet, observed her walking in them, providing her expertise showing care and consideration. Great experience and selection of school shoes, will return when she outgrows this pair!

August 14, 2024
Unprompted review

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