Clarksville Hobby Depot Reviews 

331
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have never seen model kits being sent with such care. EACH kit was wrapped in bubble wrap while the box as a whole had some filling as well. Shipping was fast and everything arrived in literal perfe... See more

Rated 5 out of 5 stars

An overall stellar experience buying from CHD! Also happy to help out a small business. A refreshing surprise to get a note from the owner as well—a rare thing these days. Had a difficult time trackin... See more

Rated 5 out of 5 stars

Prompt shipping, items are well packed, neatly bundled. Great selection of RG and MG Gundams. Gunpla tools available on website are some that are not found anywhere else. I'm a repeat customer and wil... See more

Rated 4 out of 5 stars

I wanted to buy gunpla kits and supplies somewhat locally (I live in Murray, KY) and this is literally the best place! Extremely fast shipping and the prices are perfect!

Company details

  1. Hobby Store

About Clarksville Hobby Depot

Written by the company

Striving to be your one stop shop

Clarksville Hobby Depot was established in the hopes of supplying all of your needs when it comes to model kits, RC cars and planes, and model trains. We will do our best to learn the needs of our customers. We aim to be competitive in store and online. Let us know what products should be carried! We'll do our best to stock them. We're expanding our partnerships with distributors to better serve you!

We're doing our best to go from website to brick and mortar, as that is the dream of the owners. They're inspired to help assist you in your hobby pursuits. Whether you're building and painting Gundam figures or out burning up the streets with your new RC, we're trying to learn the needs of the community!

Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

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4.8

All reviews

(331)

1 review in the last 12 months

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Rated 2 out of 5 stars

Too aggressive for sales

I was very curious about this shop so my Mom and I elected to take a ride out there to check it out. The shop itself is in a weird location that feels almost remote and isolated but we found it. Going in the shop, we were greeted by the associates who were friendly enough but I was amazed by the stock of kits. As a Gundam fan, it was nice to see the vast catalog of kits from HG to PG across all the different timelines. In fact, it was almost impossible not to find a suit from an era I didn't recognize. We were like two kids in a candy store. However, what put us both off was the fact that the associates were hovering over us while we browsing grabbing products and practically shoving them in our faces. And of course the products they grabbed were the higher end items. What really pissed me off was the fact that they were trying to push this PG Exia suit on us trying every way to Sunday to get us to put it on layaway. Another note of discomfort was the fact that one of them was loosely inquiring our Financials of how much we can afford on a monthly basis. I've never heard of a business being that aggressive in promotion of their layaway system and honestly it felt shady. In the end, I settled for some mild paint supplies since I needed them for my own projects but felt a little insulted by the sarcasm from one of the associates when I asked about a certain kind of hobby knife since xacto blades don't lock in very well. "Well, I never had that problem." Talk about a rude remark with a condescending tone. If you are into model kits then yes this business will provide you what you are looking for especially if you love Gundam. However, I personally don't see myself becoming a regular customer. I think once was enough for me.

August 6, 2023
Clarksville Hobby Depot logo

Reply from Clarksville Hobby Depot

Joshua,

First, I apologize. I came in later that day and was told about this particular encounter. Moving forward we'll make a policy of no salesperson like tactics. I don't offer a commission, so this should NEVER be an issue. I'll address the crew and get them up to speed.
I agree that the he could have spoken politer with you and I will work with that individual.
I hope to one day regain your business and I apologize for my staff's behavior.

Rated 5 out of 5 stars

Great place to shop

Really great customer service and I’m always happier supporting a smaller business over a big chain. Unfortunately I live in Florida so I haven’t been to the store in person but their online retail experience has been great. They pack everything super securely too. Highly recommend.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

From the initial placement of my order…

From the initial placement of my order to the delivery of my package, every single step was flawless. I have been looking for this product for a very long time to no avail. This company made my order possible. I will order faithfully from this company in the very near future.

August 3, 2023
Rated 5 out of 5 stars

Great Store

Great products, packaging, shipping times, sales, and best of all, amazing customer support.

July 24, 2023
Rated 5 out of 5 stars

Know the owner somewhat

Know the owner somewhat. Cool dude. The store itself while small has probably some of the best service ive experienced with such a store specially for getting new kits like gunpla. Give CHD a go you wont regret it.

July 25, 2023

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