Class Appraisal Reviews 37

Customer service is non existent. No sense of urgency. This company is a racket that has lenders in their pockets so they don’t care about their customers, they still get to charge their outrageous fees regardless

Dustin Davis used bad comps to torpedo my deal. He used comps that I personally own and made false representations about the condition of my alternate property to reduce the value of the subject appraisal property. Never seen anything like it.

If you want an accurate appraisal this is not the company to go with. Appraiser refused to correct her error even with evidence. Last time. Usually placed 10 orders a month. Now zero. Also never using a female appraiser again.

As a seller, I wish I would have known what we were getting into with a buyer that was using this company. Their attention to detail as an appraisal company is an absolute joke and lenders should be ashamed for continuing to use them. Look at the reviews, they speak for themselves.

The appraiser missed very basic things, totally misjudged the age of household features and made blatantly inaccurate statements in the appraisal report. They under-valued the home tremendously and shocked us, our agent and the buyer's agent on the outcome. The house was priced fairly with solid comps to back up the pricing, but when they were asked to review their appraisal, they simply came back with the same exact amount and stated the other comps were not suitable.

If the appraisal was thorough and accurate, I would have accepted any outcome (high or low), but the mistakes are obvious and their unwillingness to see that makes them a horrible choice.

Here's a clearer, more polished version of your message:

I recently hired Class Valuation for the appraisal of a new construction home. At the time of the first appraisal, I made a note requesting the evaluation be done about a week and a half later, as the house was not yet completed. Specifically, the fence had not been installed, and the epoxy flooring in the garage had not been finished. Unfortunately, they conducted the appraisal two days earlier than planned, noting "No fence" since the fence hadn’t even been started, and marking the epoxy flooring as "to be completed."

Following this initial appraisal, the home came in $20,000 under the purchase price.

Frustrated, I reached out and requested a final appraisal after the fence and epoxy flooring were both completed, about a week and a half later. While I wasn't sure if the epoxy flooring would have a significant impact on the appraised value, I was confident the fence would increase the appraisal by approximately $5,000-$10,000, as that's roughly the cost to contract a fence. However, after the final appraisal, which acknowledged the completed fence and epoxy flooring, the appraiser assigned the same value as the first appraisal.

I want to emphasize that my frustration isn't with the home’s appraised value coming in lower than expected—honestly, I anticipated this since not all design choices influence appraised value. What frustrates me is that, despite acknowledging their earlier oversight, the appraisers didn't revise their valuation accordingly. It feels as though they couldn't be bothered to adjust the appraisal, even after recognizing their mistake.

While Im sure there are some good people who work there, it sounds like there are many people who do not care enough. In summary, I would not recommend them.

[Update] - The appraiser’s only comment in the final report is that the fence *gate* was "... completed in accordance with the requirements and conditions stated in the original appraisal report." However, the original report explicitly states "no fence" and makes no other mention of a fence. It feels like the appraiser did not want to own up to their mistake.

Class Valuations
I give it one star because there are no less, instead there should be a big WARNING ⛔️ SIGN DO NOT USE THIS COMPANY EVER! I had 2 appraisals done at the lender’s request. The 1st was done by FHA GUIDELINES, the appraiser took nearly two hours and did excellent work, the appraisal came for $605,000. The second appraisal also from Class Valuations (FHA is investing this practice since the 2nd appraisal should be done by a different appraiser & AMC) he took less than 40 minutes and valued my property at $540,000 $65,000 less than appraisal #1.He used comparables houses deemed unsafe due to fire and another, vacant and in distress. My house is in optimal condition. His appraisal also had errors, omissions, false statements and brought an unlicensed assistant which is a violation with the DBPR. Class Valuations should have seen the RED FLAGS since BOTH appraisers work for them… but chose to do nothing.
This was for a Reverse Mortgage and they thought the elderly individual won’t fight. I requested a third appraisal and was told it wasn’t allowed by FHA, totally FALSE! I have filed complaints with several agencies including and not limited to FHA. Class Valuations seem to lowball appraisals, an investigation is in order! Interesting finding: Class Valuations is owned by GRIDIRON CAPITAL.

What the general public does not understand is that Appraisal Management Companies (AMC's) like Class Valuations receive their appraisal orders from lending institutions, the lender you went to for your loan.

Once the order is received, they shop the appraisal order out to their appraisal panel, mostly fee appraisers from the local areas they operate in.

During this process, it is not uncommon that the AMC shops for the cheapest appraiser. In fact, this shopping around process actually slows down the process assignment process, thus the extended turn times for the actual appraisal.

In my experience, I've seen appraisal orders float around for as many as two weeks because the good appraisers won't work for peanuts. I've seen comments in here regarding appraisal fees and I'm here to tell you, appraiser's operating costs have skyrocketed over the years, just as everything else has. So, yes, appraisers cannot do business today and survive on fees from 10 or 20 years ago.

Back to the AMC's. Once the order is finally place, the appraiser may already be a couple weeks out. Sometimes, agents don't get back to the appraiser for access in a timely fashion. However, once the appointment is set, most appraisers show up on time, complete the inspection, and get a report out within a day or two.

As for the appraisal fee reported in the loan closing documents; appraisers do not control that, and the fee reported is quite likely higher than the appraiser actually received for the appraisal. Why? Because the AMC tacks on their fees for processing the order. And I can attest that some AMC's charge more as much or more than the appraiser actually received.

I hope this helps anyone that thinks this is on us appraisers.

Class Appraisal aka Class Valuation is a terrible appraisal brokerage. Horrible customer service, tried contacting them via email and phone multiple time for a refund of the transaction which was submitted by mistake.

I paid $747 for an appraisal that was cancelled without my
authorization. They refunded $345. They are stealing $402. It's
unfair, is a theft. I would like at least $300 more. I didn't ask to
cancel the appraisal. How can they play with the money that
belongs to my family? Thieves

Do not use these guys, as everyone else has said they will under value your house big time. DONT USE THEM YOU HAVE BEEN WARNED!!!!!!!

Horrible do not use they do not know what the are doing. They will under Appraise your home. All of the lenders need to remove them from the list.

Class Appraisals used to provide good service but the ownership has changed a couple of times over the years and it is horrible now. In NJ, the average turn time from order to completion is 7 days. Class is more than double that. They are happy to improve turn times if you pay more money. They refer to it as a "rush" fee. It's complete malarkey. How about you do your job? The appraisal fees are out of control to begin with. Appraisals were $275 a few years ago. now they are more than double that and close to $900 if you want a "rush" fee. I can't wait until business slows down and they are begging for my appraisal orders....It's right around the corner

Danny the appraiser had no respect for customer.

On the day he came to appraised my house, He said two times that the report will be done in 2-3 days. Nothing happened on 2-3 day.

I waited for 7 days, my husband texted him. He texted back 'I will have it in for you today'. Nothing happened.

The next day I texted him, reminded him his promise to my husband. He texted back that he did not promised. Then I took a picture of his text. That when he said sorry and promised will get it done a few days later.

I contact the company Class Valuation. So far not thing happen. Nobody gives me solid answer when the report will be done.

Bad service

I ordered my client's appraisal through Class Valuation with an expected value of 670-680k. The appraisal report came back at a surprisingly low 580k. the appraiser in this hot market used comps that were sales from 2020 and neglected to use a home that was .4 miles from the subject property that sold for 800k on the same day he did his inspection that was also a log cabin and very similar in size and lot size.
I sent in a request to review value and provided the come he neglected to use. Class Valuations appraiser stood behind his value maintaining the 580k. I, knowing he was wrong with the 580k value and knowing he provided a very poor appraisal report utilizing old comps and overlooking one that sold the same day of the inspection I pulled the loan from the lender and had the appraisal ordered from another company, Appraisal Nation. Appraisal Nation had the new appraisal completed very quickly, used the new sale as the #1 comp, and came back with a value of $700k
I reached back out to Class Valuation in an effort to have my client's funds refunded for the inaccurate appraisal report provided. They said they do not do that and that an appraisal completed 2 weeks after their report could have this large of a value difference. This is a 21% difference! They actually said this after giving me their resume that the individual I was speaking to has been doing this for 20 years. Anyone in the appraisal business knows that this is a ridiculous statement.
I continued to attempt to have my clients funds refunded and addressed the comp I provided the recent sale .4 miles away from the subject now listed as comp 6 on their report.
I was told, “Comp 6 has been considered, and after adjustments, it supports the appraiser’s opinion of value of $580,000. While the 21% discrepancy is something we could take a look at if the second report was completed by Class, we will not review a report that we did not complete. At this time, we do consider this matter closed unless you have other items in the report you’d like us to take a look at.”
I know that appraiser will come to different values but one should be concerned with a value discrepancy of 21%. I would also be concerned with an appraiser who neglects to include the most recent comparable sale in proximity to the subject, as it shows, little to no due diligence was done. With the result being the production of a rushed appraisal report. The appraiser told me how many inspections he had the day of the inspection and stated he is very busy.
Moving forward I will never use Class Valuation and I encourage you to do your due diligence on them as well.

They charged me $665 hadn’t even called me or set up the time for the appraisal and then charged another $60 without my permission because my credit card was on their file. When I called they said my lender approved the charge, but that was not true. My lender did not approve this charge. The bottom line is they stole money from me and blamed someone else. Basically told me there was nothing to be done.

this is the worst of any appraisal AMC i ever had to deal with . they have appraisal report that always require review and they take for ever to do those review . they have cost my buyer 2 weeks of waiting on them in the meantime i have an angry seller who put a 15,000 EMD who cant settle until this loan close and when e call them on day 14 after the initial revision request they told us the appraiser is on the field he will get but to us at 4pm , we call them at 8am. terribly horrible company,

I only give them a 1 because there is not a lower score -I am on hold with 27 callers ahead of me. They cannot place your orders for 10 days -deliver later -do not answer the phone -and quite frankly they do not care. I just had an appraiser accept a job and listed delivery date for a week after the closing date. Now I will sit on hold for an hour to have them tell me they cannot find anyone. So frustrating.

This company is the absolute WORST for customer service and turn times. We are all busy and email is the fastest form of communication, however if you email this company with a question or help request, you can see your email in the log but you will NEVER get a response. So you attempt to call them with your question or help request and you will be on ETERNAL hold for a minimum of 1 hour at which point you will hang up because NO ONE ever answers the phone!

Appraiser was here for 10 mins Max. Report was late, inaccurate and slow to respond. When confronted with lack of accuracy and errors, refused to acknowledge. Would highly discourage use of Class Valuation and Brian Disbenett.

They are very Dishonest, I won't trust to do business with them ever again, they charge you for a rush appraisal and then they take their time, also they postpone your requested date to the later days without notifying you, and they care if your Borrower is contractually obligated. I spoke to Several people after being on Hold for over 20 minutes each time none of the them were able to help me specially Nicole Blackaby was the most rude person who I spoke to. Please do NOT Waist your effort and Your Clients Money, You'll be very disappointed at the end.
There're Great Appraisal companies Such as Appraisal Nation that they will be there for YOU if you have any issues and will resolve it quickly, unfortunately they were not on the AMS List to choose from.