Classic Industries Reviews 46,562

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,088 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that parts fit perfectly and are often exact replacements for original components. Many appreciate the extensive selection of parts available, especially for classic and rare vehicles. The delivery service is frequently highlighted as timely and efficient, with many people noting quick shipping and well-packaged items that arrive in good condition. However, some customers experienced issues with orders, including long hold times when trying to resolve back-ordered items and delays in receiving parts. A few people also felt that some prices were excessively high for certain items. There were also occasional reports of defective parts, incorrect color matching, or damaged items upon delivery.

What people talk about most

Product

People report positive experiences with product, often praising the good selection, competitive pricing, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers appreciating the good quality products,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease and speed of... See more

Price

Users describe ambiguous interactions with price. While many customers appreciate the great selection, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The express ordering is great, but I was on hold for 30 minutes waiting for someone to speak with me regarding my back order that sucks, and never spoke with anyone. 4/28/26 Thank you the update, it’... See more

Company replied

Rated 5 out of 5 stars

Classic industries has the parts for classic cars and shipment is within 1 day of ordering parts. Parts are packaged so they do not get damaged, and if they do, it's due to rough handling by shipping... See more

Company replied

Rated 5 out of 5 stars

One of the top things for me is that the shipping is calculated up front when you order. A lot of places have you place the order and then email you with shipping. Good prices, fast shipping, easy to... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, respectful, knowledgeable and caring about your project folks! Great price, keep you totally up on what and where your order is and it’s packaged and shipped with care, fast! The... See more

Company replied


Company details

  1. Auto Parts Store

About Classic Industries

Written by the company

At Classic Industries, we are dedicated to providing top-tier restoration and performance parts for a wide range of classic cars and trucks. Our extensive inventory caters to enthusiasts and professionals alike, offering the highest quality components for iconic American muscle cars and trucks, including Camaros, Firebirds, Mustangs, C10s, Blazers, Chargers, Challengers, Barracudas, Novas, Impalas, F100s, F150s, Buick Regals, Bel Airs, Corvettes, and many more.

With a passion for excellence and a commitment to customer satisfaction, Classic Industries is your go-to source for the parts you need to restore and customize your classic ride. From authentic restoration parts to performance and restyling upgrades, our products are sure to be what you need to get the job done right.

Our knowledgeable team of experts is always ready to assist you in finding the right parts for your project, ensuring the best possible results. Whether you're bringing a beloved classic back to life or upgrading your muscle car to new heights of performance, Classic Industries is here to help bring your vision to reality.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

47K reviews

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Rated 5 out of 5 stars

Parts always fit

Parts always fit, and arrive quickly!

April 8, 2026
Classic Industries logo

Reply from Classic Industries

Hello Sara,

We appreciate your positive feedback! We are so happy the parts always fit and arrive quickly for you. Thank you for letting us know!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

All of the parts have been great…

All of the parts have been great quality and fit like the original ones. and ordering from the magazine was easy. And their inventory of parts for my 71 road runner is amazing. Would recommend classic industries.to any on restoring a car

April 4, 2026
Classic Industries logo

Reply from Classic Industries

Hello Jay,

We're happy to hear that the parts were great quality and fit like the originals. It's great to know that ordering from the magazine was easy and that we have an amazing inventory of parts for your 71 road runner. We appreciate your recommendation!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 1 out of 5 stars

Have purchased two (2) metering check…

Have purchased two (2) metering check valve and both leaked badly from the rear rubber plug. The check valves also work opposite of each other so one is wrong. Have been out of country but will call customer service to work out return process.

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Bill,

We appreciate your feedback and apologize the metering check valves leaked and didn't function as expected. We want to ensure you have a positive experience. Please contact customer service when it's convenient for you; we'll determine how to assist with the return process.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Good service and they where very helpful

Good service and they where very helpful

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Robert,

We appreciate you sharing your positive experience with us. We are so glad to hear that our team was helpful and provided good service!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered. On-time delivery. A great place to get the parts you need.

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Brian,

We're happy to hear that you received exactly what you ordered with on-time delivery! We appreciate you considering us a great place for parts.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 1 out of 5 stars

Never answered the phone

Never answered the phone. On hold 3 times over 10 min each time.
Ordered from jegs .less then 2 mins .ordered and done under 4 min

May 5, 2026
Unprompted review
Classic Industries logo

Reply from Classic Industries

Hello Ray,

We appreciate you bringing this to our attention. We're sorry you experienced difficulty reaching us and that placing your order with us was not seamless. We'll review our support system to improve our response times.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

1988 chevy Door panels

Quality products and shipping was quick and easy.

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Shawn,

We appreciate the positive feedback! We are so glad you were happy with the quality and the quick, easy shipping. Thank you!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

They made a wrong right on there own…

They made a wrong right on there own without me having to ask...good deal correcting a part order thank you

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello James,

We're happy to hear that we could resolve the part order issue proactively. We appreciate your positive feedback and are glad we could provide a good experience.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 1 out of 5 stars

The part received was not like the…

The part received was not like the factory park as stated

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Joseph,

We regret that the part you received was not as expected. Thanks for your feedback and for your business.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Always great service

Always great service

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Greg,

We appreciate your feedback, and thank you for your business!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Over all great expérience

Good Price,very good communication & fast service.thank you very much.

April 1, 2026
Classic Industries logo

Reply from Classic Industries

Hello Luc,

We're happy to hear that you received fast service and that you were satisfied with the good price and very good communication. Thank you very much for your feedback!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Purchased a high dollar part

Purchased a high dollar part. Then changed my mind about spending that much. I called and stopped the order before it was shipped. All worked out well with help from within.

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Daniel,

We appreciate you taking the time to share your experience. We're happy to hear that we could assist you with your order change before it shipped. Thank you for your feedback.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable

April 6, 2026
Classic Industries logo

Reply from Classic Industries

Hello Louie,

Thank you for your feedback. We're happy to hear that the CI Team is very knowledgeable!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 1 out of 5 stars

cheap crap

cheap, but overpriced,china made crap that does not work, fit, or missing parts...6 hours to mount steering wheel... horn problems , had to use a remote horn button,,, or it honks when you turn. pure crap,,, i wish to not buy anything from you again...

April 4, 2026
Classic Industries logo

Reply from Classic Industries

Hello Robert,

We appreciate your feedback and are sorry the product did not meet your expectations. We understand you're dissatisfied with the quality, fit, missing parts, and difficulty installing the steering wheel, including the horn issue. If you would like assistance with this part, please feel free to contact customer service at 800.854.1280, and we'll be happy to help you.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars
Classic Industries logo

Reply from Classic Industries

Hello John,

We are happy to hear that your experience was fast and accurate. Thank you for your positive feedback; we appreciate it.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

I always order by phone

I always order by phone. Great and helpful customer service.

April 4, 2026
Classic Industries logo

Reply from Classic Industries

Hello Jason,

We appreciate you taking the time to share your positive experience. We're happy to hear that our phone service is helpful for you!

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

1959 Impala Honest Review

Classic Industries carries so many of the parts that I need for the restoration of my 1959 Chevy Impala 4 door hardtop, a relatively rare vehicle. I have purchased many $$$ worth of parts for the engine, body, trim, suspension, and on and on, from these folks, and the delivery has been timely, with notifications about back orders and availability. I will continue to purchase parts from Classic Industries, as my project evolves. NO, this review was NOT AI generated, as I am a very satisfied customer!
Phil in Florida

May 5, 2026
Classic Industries logo

Reply from Classic Industries

Hello Phil,

We appreciate you taking the time to share your experience. It's great to hear that we've been able to provide the parts you need for your rare 1959 Chevy Impala restoration. We're happy our timely delivery and notifications have been helpful, and we look forward to assisting you as your project progresses.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 3 out of 5 stars

Service at the facility is very slow…

Service at the facility is very slow needs much improvement.
I drove 150 miles to pick up important parts that had to be delivered to Mexico the next day when I opened the box to check the parts 5 out of 6 pieces were missing very bad. The price of many items are ridiculously expensive a plastic 3 piece spoiler was over $300 dollars not exceptable , if you’re rich no problem but if your not it’s going to hurt 😕😕.

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Ignacio,

Thank you for bringing this to our attention. Customer satisfaction is the highest priority at Classic Industries. We are very sorry that you had a long wait in our retail showroom. In the future, you may wish to use our phone in Will Call Service. It's a much more efficient and effective way to obtain those must-have parts for your muscle car. By copying and pasting this link, you can learn how our Will Call works: https://help.classicindustries.com/en/does-classic-industries-offer-will-call-pick-ups-for-expedited-showroom-service.

We appreciate your business and hope you've been otherwise satisfied with your orders. If there's anything else we can help you with, please don't hesitate to contact us directly. You can reach us at reviews@classicindustries.com or 800-854-1280 during regular business hours.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 1 out of 5 stars

Store customer service is NOT good

Store customer service is NOT good! Waiting almost 2 hrs to buy parts?!
Customer service on phone is usually NOT cordial, friendly or professional.
Customer service skills by training is a must!!

April 6, 2026
Classic Industries logo

Reply from Classic Industries

Hello Manny,

Thank you for bringing this to our attention. Customer satisfaction is the highest priority at Classic Industries. We are very sorry that you had a long wait in our retail showroom. In the future, you may wish to use our phone in Will Call Service. It's a much more efficient and effective way to obtain those must-have parts for your muscle car. By copying and pasting this link, you can learn how our Will Call works: https://help.classicindustries.com/en/does-classic-industries-offer-will-call-pick-ups-for-expedited-showroom-service.

We appreciate your business and hope you've been otherwise satisfied with your orders. If there's anything else we can help you with, please don't hesitate to contact us directly. You can reach us at reviews@classicindustries.com or 800-854-1280 during regular business hours.

Sincerely,

Robert Simpson
Customer Care Specialist

Rated 5 out of 5 stars

Always Reliable

I received the part i needed in a timely manner and it was as advertised. I have always had great products from Classic Industries

April 7, 2026
Classic Industries logo

Reply from Classic Industries

Hello Mark,

We're happy to hear that you received the part you needed promptly and that it met your expectations. We appreciate your continued trust in our products!

Sincerely,

Robert Simpson
Customer Care Specialist

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