Peter Beales Roses Reviews 83

I am so disappointed with my recent online purchase. It certainly wasn't as cheap as the other 6 bushes and climbers I've bought from elsewhere.
It is dead and I've done nothing out of the ordinary. Three times more expensive than my usual supplier and no life on the plant!

First time ordering from them and won’t be doing so again!! Ordered last October bare root stock , with December 6th being supposed delivery date. Here we are in January and only just got 2 of the 3 I ordered. During the long wait there was no updates from them no response to emails and when they did answer the phone which took them ages, they eventually told me one was unavailable!! They would send me the other 2 and refund me for the one out of stock. Still no refund and yet again no one answering the phone!!!

Fantastic quality, healthy bare root rose received. It’s settling in nicely and looking forward to seeing it in flower.

Ordered two roses as presents for friends back in August. Was expecting delivery in November. Had email telling me was being delivered on 10/11/25. Nothing. Emailed on 19/11/25 no response. Emailed again on 26/11/25 no response. This despite their website saying they reply to all emails within 24 hours. Just called them. Oh yeah they should be getting sent out next week. Asked what the delay was. Bad weather apparently. Asked why emails not responded to, oh we’ve got lots to get through. Definitely will not be buying from Peter Beales again

This company has an excellent customer service. Recently I bought two Roses from them, one was not rooted properly and the other had die back. They asked me for a review and I gave them a bad one.
They contacted me immediately and asked for photos, which I sent. They then replaced both my Roses. We all get things wrong sometimes, but with such good customer services when thing do go wrong, you can safely shop here.

LOVELY ROSE, WELL PACKED, QUICK DELIVERY, cannot fault this firm, I already had this rose (Bonica) and ordered another, its a star.

I bought two bare root roses from Peter Beales last year and was expecting them in Nov, but they didn’t arrive till Dec and communication was very poor, when I tried to find out the delivery time scale.

One of the two roses has not had a single bud or flower, this year, despite being well cared for and fed in March and June. I grow a large number of roses and they all do very well in the front and back garden. The non flowering rose was planted in a place where no roses had been planted before and treated in exactly the same way as the other roses. I tried, in vain, to get a refund or replacement yesterday and was told I needed to speak to a rosarian, who would contact me today. After wasting an inordinate amount of time waiting to speak to someone, this morning, listening to terrible music, I finally managed to speak to the manager of the garden centre, as there were still no rosarians available. I was given a refund, having been refused one yesterday. I will never order from this company again, what a contrast with customer service at David Austen Roses!

Our visit to Peter Beales roses was very disappointing. When we visited in September last year the gardens were well kept and the plants for sale were of a good quality and well tended but on visiting again last month the gardens were very overgrown with weeds and brambles and the plant area was very weedy too. Some of the benches displaying roses were broken and rotten and the pathways between benches were covered in weeds. There only seemed to be one man deadheading the roses for sale so by the time he'd get to finish it would be time to start over again. The roses for sale in pots had big weeds growing in them and were very dry and obviously not been watered after a very hot few weeks. Also the watering that had been done the hose was abandoned in a public pathway with no signage and the lance was left unattended. The inside gift shop was very nice so obviously this is where the priority takes place. Also the cafe was busy but didn't go in so cannot comment on that. Definitely the most unkempt garden centre we've visited in Norfolk.Don't think we will be returning anytime soon.

Absolutely shocking service paid for a rose on the 9/4/25 had to keep contacting them regarding delivery , after 12+ weeks they said the rose was not available and refunded which took three days not much of an apology , customer service is terrible would not order again from this company

Superb Service, with next day delivery. I contacted Peter Beales after being let down by another company on a particular species of Rose. The gentleman I spoke to offered good advice on size, care and delivery. Ordered after the call online, and received my order next day. Beautiful healthy Roses.

I love my roses and tried Peter Beale for a particular rose. The service was poor. I paid next day delivery and they failed to honour that. When I went back they put the wrong address label on so it went to wrong address. I again had to chase them up and get a replacement. Little apology and no compensation so disappointed

I ordered a Ghislaine De Feligonde potted rambling rose from Peter Beales - I was particularly pleased to find it on offer. Far from being past its best, the plant was in perfect condition, delivered by ParcelForce, and is a beautiful, healthy specimen.

I’ve had several amazing experiences with Peter Beals Roses. The quality of their roses has been consistently outstanding, and each of my online orders arrived on time, beautifully packaged and in perfect condition.
What truly made it special was the customer service , especially from a gentleman named "Chris". I spoke with him two or three times across different orders, and every time he was incredibly helpful, patient, and attentive. His support made the whole process smooth and enjoyable, which is exactly why I keep coming back.

Highly recommended for anyone looking for top-quality roses and genuine customer care!

On the 8th June 2023 I placed an order for a York and Lancaster rose Rosa x damascena "Versicolour" to add to my collection of historic roses. The rose was delivered to me on the 8th November 2023. It has flowered for the first time this year and I am disappointed to discover that the rose they sent me was incorrectly labelled and is not a York and Lancaster rose. I e mailed the company with details and photographs but they did not respond. I telephoned Peter Beale rose and re sent details . The person I spoke to agreed to contact me before the end of the day. They did not. All e mails have been ignored so far. Quite appalling customer service.

Really helpful staff, friendly and knowledgable.
Lovely range of roses we were spoiled for choice. The ones we bought look healthy.
Considering that most of their experts were at Chelsea they still were able to give us excellent advice

I bought a very large pot and a large olive tree that needed to be delivered. They could not possibly have been more helpful as it was not a straight forward delivery due to the size of the pot. It took three people to get it off the delivery vehicle and then round to the back garden and they were very careful not to damage anything. They then helped me to plant the tree in the pot as the tree was also very large and heavy. I cannot praise them enough for their help and consideration and the tree, in its pot, is now a major feature in my garden. Fantastic service from people who absolutely knew what they were doing.

I ordered four potted roses months ago and was told they would be delivered at the end of winter. They arrived. Three showed good signs of growth and life. The fourth showed no signs of life whatsoever. I was told it had only recently been potted. To my mind that means bare root. Weeks later the three good ones are flourishing. The fourth is at last showing tiny signs of life of about 2mm buds. It might be alright in 2026! I advise against buying potted roses they say will be delivered at the end of the winter as one has no idea of the condition of the roses. Buy bare root in the winter. I have had excellent service over the years from David Austen and will go back to them in the future.

I bought five Margaret Merril bare root roses but one didn't take. After two weeks I sent an email but a week later there had been no reply so I rang them, the person I spoke to was very helpful. I was asked to take a photo of the rose for their records and a few hours later received an email saying the rose would be replaced, a potted rose arrived the next day. I gave four stars because my email hadn't been answered.

Would have given 5* if I had received a quality rose the first time around but unfortunately I didn't.
I tried calling and eventually spoke to Chris who was in packing not customer service but he seems to be the only one who answers the phone .
He arranged a replacement rose to be sent which arrived quickly and was was finally something that resembled a bush rose that I paid a lot of money for .
Peter Beales reputation has gone down in my estimation and has only been saved my the proffesional, friendly and helpful way that Chris dealt with my complaint.
So thank you Chris

We bought two Flower Pots but within 8 days we discovered that most of the flowers had wilted and died. I called the store and talked to the Manager Chris who stated we cannot refund or replace the items without a receipt and gave no other options.

I discovered that you do not require a receipt if the item is faulty within 30 days of purchase…as long as you have a paid by bank card which we did. The manager I spoke to was very abrupt and should have said “ Let me see what we can do”. Im giving this review as I want to others to know that the Consumer Rights Act states as long as you can prove that you made a purchase through your bank..you are entitled to a refund or a replacement with 30 days of purchase. I wont be shopping there again as your Flowers are that good to be honest