I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
Company replied
Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
Company replied
Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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So sweet and thoughtful
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Stephanie,
Thank you for taking the time to share your feedback! We're so glad to hear that you found our service sweet and thoughtful.
Your kind words mean a lot to our team and help us know we're providing the caring, personal touch that makes a difference.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
I had set up an account at my partner’s…
I had set up an account at my partner’s behest simply to browse classes we might do together but never did and class pass set up a recurring membership process of just shy of £50 monthly without any real element of consent on my part. This disingenuous and hidden charge is completely non refundable so here I am hundreds of pounds lighter paying for a service I have never used and by all accounts looks fairly useless. Any complaints or help comes from a totally useless AI chat bot. Total shill of a company just buy classes from people that host classes.
April 24, 2026
Unprompted review
Reply from ClassPass
Hello Scott,
We're sorry to hear about the issue with the automatic renewal. We know how frustrating it can be to see unexpected charges, especially when your partner didn't intend to continue past the browsing stage.
Just to clarify, when a ClassPass trial is created, it automatically renews into a paid membership if not canceled before the trial period ends. We do our best to make this clear in the terms during registration, but we understand this can sometimes go unnoticed.
We'd love to help get this reviewed. Since the account belongs to your partner, we'd kindly ask them to reach out directly at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our specialized team can locate the account and assist them directly.
All the best,
The ClassPass Team
I think the attention to detail and…
I think the attention to detail and support I’ve been getting is 10/10 by Anna. She’s been great
April 24, 2026
Unprompted review
Reply from ClassPass
Hi IamRainDropz,
Thank you so much for sharing your feedback! We're thrilled to hear that Anna has been providing you with 10/10 attention to detail and support. That's exactly the level of excellence we strive for with every customer interaction.
I'll make sure to pass along your wonderful comments to Anna feedback like yours about her great work really motivates our team and shows us we're making a positive impact.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
Reply from ClassPass
Hi V,
Thank you for taking the time to share your feedback! We're so glad to hear that you found our support team great and that we were able to provide fast help.
Your kind words mean a lot to our team and help us know we're delivering the quick, quality service our customers need.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
Best customer support!
Ceciliah was so helpful and understanding! Best customer support. Super grateful
April 24, 2026
Unprompted review
Reply from ClassPass
Hi LC,
Thank you so much for your wonderful feedback! We are thrilled to hear that Ceciliah was able to provide you with such helpful and understanding support.
All the best,
The ClassPass Team
Great customer service and problem was…
Great customer service and problem was resolved
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Carl,
Thank you for your kind words. We're delighted to hear that you received great customer service and that your issue was successfully resolved.
All the best,
The ClassPass Team
Getting good amount of customers
Getting good amount of customers , not much cancelation , customers mostly pay tips
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Diying,
Thank you for sharing your feedback! We're so glad to hear that you're getting a good amount of customers through ClassPass and that you're experiencing low cancellation rates. It's also wonderful to know that customers are tipping well that really speaks to the quality of service you're providing.
Your positive experience as a partner is exactly what we aim for, and feedback like yours helps us know we're supporting our business partners effectively.
We appreciate your partnership with ClassPass and we're always here if you need any assistance!
All the best,
The ClassPass Team
Customer service is great
Customer service is great, decent amount of new traffic from listing. Overall happy with our partnership.
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Wes,
Thank you so much for sharing your feedback! We're thrilled to hear that you're happy with our partnership and that you're seeing decent new traffic from your listing. It's wonderful to know that our customer service is meeting your expectations as well.
Your feedback helps us understand how we're supporting our partners, and we're committed to continuing to provide great service and value through our partnership.
We appreciate working with you and we're always here if you need any assistance!
All the best,
The ClassPass Team
Classpass Onboarding
The onboarding for classpass was an absolute delight with Anna. She was so helpful, knowledgeable, kind and patient. I’m so grateful for how quick responses were between us back and forth and the teamwork to get my profile up and live with classpass.
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Carlee,
Thank you so much for sharing such lovely feedback! We're absolutely delighted to hear that Anna made your ClassPass onboarding experience such a positive one. Her helpfulness, knowledge, kindness, and patience are exactly the qualities we value in our team.
It's wonderful to know that the quick responses and teamwork helped get your profile up and live smoothly. I'll make sure to pass along your grateful words to Anna feedback like yours really motivates our team and shows us we're providing the level of service our customers deserve.
We're excited to have you as part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
My on-boarding experience was great…
My on-boarding experience was great with Adrian, she answered all my questions and followed with me through the entire process via email , text and in calls.
Thank you, I’ve been fully on-boarded and my page looks great.
Onboard completed today April 24 2026.
Thank you Adrian
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Jasmine,
Thank you so much for taking the time to share this detailed feedback! We're thrilled to hear that Adrian provided you with such excellent onboarding support through email, text, and calls. It's wonderful to know that she answered all your questions and guided you through the entire process.
I'll make sure to pass along your appreciation to Adrian -feedback like yours about going above and beyond with personalized support really means the world to our team.
Congratulations on completing your onboarding, and we're so glad your page looks great! We're excited to have you as part of the ClassPass community.
All the best,
The ClassPass Team
Excellent customer support
Excellent customer support - super easy to connect with someone and really great communication and support available.
April 24, 2026
Unprompted review
Reply from ClassPass
Hi H.I,
Thank you so much for sharing your feedback! We're delighted to hear that you found our customer support excellent and that it was super easy to connect with someone. Knowing that you experienced great communication and support is exactly what we strive for.
I'll be sure to share your wonderful comments with the team feedback like yours helps us know we're making it easy for customers to get the help they need.
We appreciate you being part of the ClassPass community and we're always here whenever you need assistance!
All the best,
The ClassPass Team
Thanks Mitchelle!
April 24, 2026
Unprompted review
Reply from ClassPass
Hi Gabriela,
Thank you for taking the time to share your feedback! We're so glad to hear that Mitchelle was able to help you.
I'll make sure to pass along your thanks to Mitchelle - positive feedback like yours really means a lot to our team and helps us know we're providing great service.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
It feels like a scam to be honest
I joined with a "trial package", where you get some credits instead of a full subscription.
80-90% of the venues around my place cannot be booked with this trial subscription. Of course, this was written nowhere before you pay...
It feels like a scam to be honest.
April 24, 2026
Unprompted review
Reply from ClassPass
Hello Zerez,
We appreciate you sharing this feedback. We do our best to communicate the differences between trial and paid plan access during the sign-up process, but we understand this information can sometimes go unnoticed.
We'd like to take a closer look at your account and make sure you have all the right information about the options available to you.
To help us locate your account, please share some additional details through Trustpilot or contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line. Our specialized team will be happy to assist you directly.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Hannah,
Thank you for taking the time to share your feedback! We're so glad to hear that you had a very good experience and found our service nice.
Your kind words mean a lot to our team and we appreciate you letting us know how we did.
We're grateful to have you as part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
Amazing customer service
Amazing customer service! Always willing to help and very understanding.
April 23, 2026
Unprompted review
Reply from ClassPass
Hi Carissa,
Thank you so much for sharing your feedback! We're thrilled to hear that you've consistently experienced amazing customer service with our team. Knowing that we're always willing to help and that you find us understanding means everything to us.
I'll make sure to share your kind words with the team positive feedback like yours motivates us to continue providing excellent service to all our customers.
We appreciate you being part of the ClassPass community and we're always here whenever you need assistance!
All the best,
The ClassPass Team
Above & beyond
Customer service interaction is always top tier. I felt so connected with the stranger who helped on my request. It’s the small things in life that’s turns someone day around.
April 22, 2026
Unprompted review
Reply from ClassPass
Hi Xochil,
Thank you so much for sharing such beautiful feedback! We're truly touched to hear that our customer service consistently meets your expectations and that you felt such a genuine connection with our team member.
Your comment about the small things turning someone's day around really resonates with us that's exactly the kind of meaningful impact we hope to have with every interaction.
I'll be sure to share your wonderful words with the team. Feedback like yours reminds us why we love what we do and motivates us to keep providing that top-tier service.
We're grateful to have you as part of the ClassPass community and we're always here whenever you need us!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Bg,
Thank you for taking the time to share your feedback! We're so glad to hear that we were able to be super helpful for you.
Your kind words mean a lot to our team and help us know we're providing the level of service our customers deserve.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
Consolata was very kind and patient in…
Consolata was very kind and patient in the midst of a frustrating experience. I appreciate her communication skills and her ability to resolve my issue with a feeling of warmth
April 23, 2026
Unprompted review
Reply from ClassPass
Hi M J,
Thank you so much for taking the time to share this thoughtful feedback! We're so pleased to hear that Consolata was able to turn around a frustrating experience with her kindness, patience, and excellent communication skills. Creating that feeling of warmth while resolving issues is exactly what we aim for.
I'll make sure to pass along your wonderful comments to Consolata - feedback like this really means the world to our team and shows us we're making a positive difference.
We appreciate you being part of the ClassPass community and we're always here if you need any further assistance!
All the best,
The ClassPass Team
Amazing and quick customer service
I really appreciate how the customer service is so quick and understanding. They helped me so much and it makes me want to stay with class pass.
April 23, 2026
Unprompted review
Reply from ClassPass
Hi Suzanne,
Thank you so much for your wonderful feedback! We are truly delighted to hear that our customer service team was able to assist you so effectively and that you felt heard and supported throughout your experience.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Tarra,
Thank you for taking the time to share your feedback! We're so glad to hear that Joshua was able to provide you with great help.
I'll make sure to pass along your kind words to Joshua positive feedback like yours really motivates our team and helps us know we're on the right track.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
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