I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
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Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
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Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Octavious was amazing
Octavious was amazing. Quick, precise and helpful.
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Surya,
Thank you so much for sharing your feedback. We’re thrilled to hear that Octavious provided such quick, precise, and helpful support.
We’ll be sure to pass along your kind words recognition like this means a great deal to our team and encourages us to keep delivering great experiences.
We truly appreciate you taking the time to leave this review and for being part of the ClassPass community.
All the best,
The ClassPass Team
Everyone on the ClassPass onboarding…
Everyone on the ClassPass onboarding team has been very helpful, supportive, and professional throughout the process. The team made everything clear and easy to follow, and I really appreciate their guidance and quick assistance.
May 4, 2026
Unprompted review
Reply from ClassPass
Hi J-W -Wellness,
Thank you so much for sharing your experience. We’re delighted to hear that everyone on our onboarding team was helpful, supportive, and professional throughout the process.
It’s great to know the team made everything clear and easy to follow, and that their guidance and quick assistance made a positive difference for you. We’ll be sure to share your kind words with the onboarding team feedback like this truly means a lot.
We really appreciate you taking the time to leave this feedback and for being part of the ClassPass community.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Estella,
Thank you so much for your feedback. We’re glad to hear that all of your questions were quickly and easily solved, and that you had a smooth support experience with ClassPass.
We really appreciate you taking the time to share this and for being part of our community.
All the best,
The ClassPass Team
Love class pass
Love class pass. I've never had any issues that couldn't be solved. Venerandah got my issue taken care of in less than five minutes (including wait time).
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Brit,
Thank you so much for sharing your experience. We’re really happy to hear how much you enjoy ClassPass and that your concerns have always been resolved smoothly.
We’re especially glad to know that Venerandah was able to take care of your issue so quickly. We’ll be sure to pass along your kind words she’ll be thrilled to hear how helpful her support was.
We appreciate you taking the time to leave this feedback and for being part of the ClassPass community.
All the best,
The ClassPass Team
After I almost went crazy with the chat…
After I almost went crazy with the chat bot, who is very repetitive in questioning, I finally could speak with a real person form customer service, Glory. What a release. She was very helpful.
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Marne,
Thank you so much for sharing your experience. We’re truly sorry for the frustration you encountered with the chatbot and understand how overwhelming that must have felt.
We’re really glad to hear that Glory was able to step in and provide the support you needed. We’ll be sure to pass along your kind words and recognition to her she’ll be thrilled to hear how helpful she was.
We appreciate you taking the time to leave this feedback, as it helps us continue improving our support experience.
All the best,
The ClassPass Team
Wonderful experience!!
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Danielle,
Thank you! We appreciate the feedback and are happy we could assist you.
All the best,
The ClassPass Team
ClassPass is one of my favorite…
ClassPass is one of my favorite subscription companies, especially in the health and wellness categories. 5 years ago, I struggled to enjoy working out, and thanks to ClassPass's affordable and expansive options, I've been able to find so many studios that I've really enjoyed, and even joined. I love the range of studios the class provides, and how the credits roll over on some membership levels. I would recommend to anyone new to a city, or just looking to switch up their fitness routine, to try new studios and gyms.
May 5, 2026
Unprompted review
Reply from ClassPass
Hi Murphy,
Thank you so much for this incredible review! We are thrilled to hear that ClassPass has helped you fall in love with fitness. It's wonderful that you've found studios to call home and that the rollover credits are providing you with the flexibility you need. We truly appreciate your support and recommendations.
All the best,
The ClassPass Team
I needed to reactivate my account
I needed to reactivate my account, it was seamless and the rep were very nice.
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Jenny,
Thank you for the feedback! We’re so glad to hear that reactivating your account was a seamless experience. It’s great to know our team was friendly and helpful throughout the process. We’re excited to have you back!
All the best,
The ClassPass Team
Charlotte really helped me out because…
Charlotte really helped me out because I signed up for a free trial promotion from t mobile with 55 credits. I noticed that not a lot of locations weren’t listed showing so I signed up for a small membership. Then I noticed that my credits disappeared. It was disheartening since I mainly signed up because of the promotion. Even though the terms said credits don’t roll over once a membership starts, she was understanding to give me the 55 credits that I never used
May 5, 2026
Unprompted review
Reply from ClassPass
Hi Rachel,
We really appreciate you detailing your experience. We apologize for the frustration regarding the promotion terms and the initial issue with location listings. We're so glad Charlotte was able to advocate for you and make things right. We will make sure she receives the recognition she deserves for going above and beyond.
All the best,
The ClassPass Team
Reply from ClassPass
Hi there,
Thank you! We appreciate the feedback and are happy we could assist you.
All the best,
The ClassPass Team
MarcJerimiah
MarcJerimiah, professional and helped me sort my request! Thank you.
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Sofia,
Thank you for the feedback! It’s great to hear that MarcJerimiah provided the professional support you needed and got everything resolved for you. We're happy to have helped!
All the best,
The ClassPass Team
Best way to explore and experience…
Best way to explore and experience different classes and studios across the country and globally! Super helpful customer service as well.
May 6, 2025
Unprompted review
Reply from ClassPass
Hi there,
Thank you so much for the wonderful review! We’re thrilled that you are able to explore new classes and studios across the country and worldwide. It’s great to hear our support team was helpful as well.
All the best,
The ClassPass Team
Have had crappy customer service…
Have had crappy customer service experiences in the past with them and charlotte made everything right today! Appreciate her
May 6, 2026
Unprompted review
Reply from ClassPass
Hi kaloana,
We really appreciate you sharing this. We regret letting you down in the past, but we're so glad Charlotte was there to make everything right. We’ll make sure she gets the recognition she deserves. Thanks for your patience.
All the best,
The ClassPass Team
Pretty good on getting back to me on…
Pretty good on getting back to me on email and address all my questions and request
May 4, 2026
Unprompted review
Reply from ClassPass
Hi there,
We're really glad to hear that our email support was helpful and that we managed to get everything sorted out for you.
All the best,
The ClassPass Team
Prompt assistance
May 6, 2026
Unprompted review
Reply from ClassPass
Hi Sheila,
Thank you for the feedback. We strive to provide fast and efficient support, and we’re happy to hear we hit the mark.
All the best,
The ClassPass Team
Excellent service and highly efficient communication
I'm very impressed with the service. The staff was patient, detailed, and communicated with great clarity. They resolved my issues quickly and effectively. Highly recommended!
May 5, 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for your feedback! We're thrilled to hear that our team was patient, detailed, and communicated clearly while resolving your issues quickly. This is exactly the kind of experience we strive to provide for all our customers. We truly appreciate you taking the time to share this feedback and for recommending us.
All the best,
The ClassPass Team
Very enthusiastic
Very professional, very pleasant , spend a good time to explain the idea of class pass
April 23, 2026
Unprompted review
Reply from ClassPass
Hi Giti,
Thank you for your kind words! We're delighted to hear that our team member was professional and pleasant, and took the time to thoroughly explain how ClassPass works. We believe in making sure our customers feel confident and informed about their membership, so it's wonderful to know that came through in your experience.
We truly appreciate you taking the time to share this feedback!
All the best,
The ClassPass Team
Joshua went out of his way on this one!
Joshua went out of his way on this one, ty!
May 5, 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for your feedback! We’re so glad to hear that Joshua went above and beyond to assist you. We’ll be sure to pass your kind words along to him, he’ll be thrilled to know his efforts made a positive impact.
All the best,
The ClassPass Team
Value Proposition Non Existent
Credits are pricey but honestly so are gyms and yoga classes so it's a lose lose either way. Both my parents died in 2025 (9 months apart) and somehow I thought I'd begin using all of my unused 2025 credits now in 2026 as I navigate wellness through grief and rehab but nope, my credit card was on file but there was no credit accumulation. A loss again. Honestly I'm over Class Pass. I no longer verbally promote it. I have zero intentions of increasing my package. Only option for me is keep the package I have or cancel.
May 5, 2026
Unprompted review
Reply from ClassPass
Hi Brittany,
First and foremost, we want to express our deepest condolences for the loss of your parents. We are incredibly sorry for what you have been going through; losing both parents in such a short window of time is an unimaginable hardship, and our hearts truly go out to you.
We understand that navigating wellness through grief and rehab is a deeply personal journey, and we hear your frustration regarding the cost of credits and your account activity over the past year. We appreciate you sharing your perspective as you weigh your options moving forward.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They will be able to examine your account and assist you in resolving the issue.
All the best,
The ClassPass Team
Issue Resolved Quickly- Beatriz
Beatriz was super helpful and quickly resolved my issue and provided helpful tips!
May 5, 2026
Unprompted review
Reply from ClassPass
Hi Rojeen,
Thank you for taking the time to share your positive experience! We're thrilled to hear that Beatriz was able to help resolve your issue quickly and provide helpful tips. We appreciate you being part of the ClassPass community.
All the best,
The ClassPass Team
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