I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
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Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
Company replied
Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpfulness
Anna was very helpful and her assistance with the tech part of things was much appreciated.
April 30, 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for your feedback! We are thrilled to hear that Anna was able to assist you effectively. It’s great to know her help with the technical aspects was useful. We will be sure to pass along your appreciation to her.
All the best,
The ClassPass Team
Great experience
Great experience! My problem was solved by proactive people
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Amanda,
We're thrilled to hear that you had a great experience. It's wonderful to know our team was proactive in solving your problem. We appreciate you taking the time to share your feedback.
All the best,
The ClassPass Team
Problem changing to my work account
Problem changing to my work account.
I was having issues adding my work email so as to be put on the credits issued by my company. I contacted support and Charlotte quickly changed the email and also put me on the right plan. Thanks for the help!
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Diana,
Thank you for sharing your experience! We are glad to hear that Charlotte was able to quickly resolve the issue with your work email and get you set up on the correct corporate plan. It’s great to know she made the process smooth for you. We’ll be sure to pass along your thanks to her!
All the best,
The ClassPass Team
Reply from ClassPass
Hi there,
Thank you so much. We're really glad to hear that the support you received was excellent.
All the best,
The ClassPass Team
ClassPass is a scam - stay far away
ClassPass is a scam. Before you sign up you can only see how many credits you will get, you can't see how many credits a class will cost. Then once you sign up you realize that it's ridiculously expensive and 35 credits only gets you very few classes. You are much better off just going directly to the individual studios/gyms and paying for a day pass instead rather than using ClassPass. I don't understand how it can even be legal to sell such a dodgy and scammy product.
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Henrik,
Thank you for sharing your feedback. We understand how frustrating it can be to feel uncertain about the value of credits before signing up.
To help address your concerns in detail, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from your Trustpilot review. They will be able to review your account in detail and assist you further.
We truly appreciate your feedback as it helps us improve our service.
All the best,
The ClassPass Team
Options and service
The options they have are great, works really well for exploring a new area. I had some troubles managing my account and I managed to get through to Sarah, they were able to help me out super fast and provide some action!
Great customer service
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Reuben,
Thank you for the great feedback! We're thrilled to hear that our options are helping you explore a new area.
It is also wonderful to know that Sarah was able to assist you so quickly and effectively. We will be sure to pass your kind words on to her.
All the best,
The ClassPass Team
Fast
Fast, kind and very clear. They helped me to resolve my issue.
Thank you
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Hee,
Thank you for your kind words! We're glad to hear that our team was able to assist you quickly and clearly.
All the best,
The ClassPass Team
Awesome customer service by Octavious
Awesome customer service by Octavious. Very very helpful.
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Jonathan,
Thank you for your positive feedback! We're delighted to hear that Octavious provided you with excellent and helpful customer service.
All the best,
The ClassPass Team
Awful experience
Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up late April and have already been billed wrongly for 2 months (March/April). They refused to refund me the March difference ($24) saying I'd "used some credits" - although I have 68 credits remaining and asked them to also do a credit adjustment (-12 credits for March) they refused. How is this legal?? They charged me wrong and refuse to adjust it properly?
April 30, 2026
Unprompted review
Reply from ClassPass
Hi Clara,
Thank you for sharing your feedback. We understand how frustrating it must be to experience unexpected changes to your plan and billing without your consent.
Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from your Trustpilot review. They’ll be able to investigate your account in detail and help resolve the issue directly.
All the best,
The ClassPass Team
Helpful support agent
I had a complicated membership support case and Virgina from the ClassPass support team was very helpful in setting my up for success and was even able to rollover my credits from my corporate plan to my new plan. I was very pleased with the final outcome!
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Julia,
Thank you for sharing your experience! We understand that complicated membership cases can be frustrating, and we are thrilled to hear that Virginia was able to navigate the details with you. It is wonderful to know she successfully set you up for success and managed the rollover of your credits. We will be sure to pass on your kind words to her.
All the best,
The ClassPass Team
Partnering with ClassPass has been a…
Partnering with ClassPass has been a fantastic decision. It’s brought in a steady stream of new clients and a meaningful boost in revenue. Highly recommend it to any fitness or wellness business looking to grow!
April 29, 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for sharing your success! We are thrilled to hear that partnering with ClassPass has been a fantastic decision for your business. It’s great to know that we’ve been able to bring in a steady stream of new clients and provide a meaningful boost to your revenue. We appreciate the recommendation and look forward to continuing to support your growth!
All the best,
The ClassPass Team
I had a really frustrating experience…
I had a really frustrating experience purchasing a gift card. I bought it for my sister direct from class pass and after completing the purchase, I received an email saying it had been “delivered to her inbox.” The problem is…never was.
A full day went by and she didn’t receive anything. No email, no notification, nothing. I only found out there was an issue because I followed up with her myself. Apparently, the gift card wasn’t actually delivered because as per class pass “ she doesn’t have a class pass account so we didn’t send it”
So no notifying me? Or her? Just $100 in the air with no delivery. A recipient should not be required to already have an account to receive a gift card. The expected flow is that they receive an email with the gift and are then guided to create an account during redemption.
If I hadn’t checked, I would have assumed everything worked fine, which is honestly unacceptable. There was no warning, no failed delivery notice, and no clear communication explaining the issue.
there was:
No email delivered
No notification that delivery failed
No instruction provided proactively
And no way for the recipient to even know a gift was sent
They also have no phone number so you have to argue with someone over text to try to get a refund or a new card sent. Neither of that was “possible” for them. They just send me a 10 digit text code that hopefully works when she’s ready to redeem it. No proof in anyone’s email of the code.
Alternatives to class pass? Will be cancelling
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Karolina,
Thank you for sharing your experience. We understand how important it is for gift recipients to receive their cards promptly and with clear communication. We appreciate your feedback about the delivery process and the challenges you faced.
For further assistance and to address your concerns directly, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from your Trustpilot review. They’ll be able to investigate this and help resolve the issue directly.
All the best,
The ClassPass Team
Reply from ClassPass
Hi PS,
That’s wonderful to hear! We are very glad to hear that the manager was able to assist you effectively on the chat. We will be sure to pass along your positive feedback to the team.
All the best,
The ClassPass Team
I successfully booked a session as my…
I successfully booked a session as my first timer and got 25% off points just get it cancelled the next day said its full booked and asked me to rebook it again for normal price. Scammer! The promotion was a total BS
April 28, 2026
Unprompted review
Reply from ClassPass
Hi Chairani,
Thank you for sharing your experience. We understand how disappointing it must have been to have your booking canceled after receiving a discount, and we apologize for any frustration this caused.
For further assistance and to help resolve this issue, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from your Trustpilot review. They will review your account and work with you to find a solution.
All the best,
The ClassPass Team
Samuel agent livechat is good
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Haha,
Thank you for the positive feedback about Samuel! We're glad he was able to provide good support through live chat. We really appreciate you taking the time to let us know about your experience.
All the best,
The ClassPass Team
Customer Service chatbox
I had a really good experience with a customer experience representative - Vivian. She was really helpful in assisting me with my issues and her responses were prompt.
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Naaznee,
Thank you so much for taking the time to share this positive feedback about Vivian!
We are thrilled to hear that she was able to help resolve your issues promptly and effectively. We'll make sure to pass along your kind words to her.
All the best,
The ClassPass Team
Was able to refund and alter my…
Was able to refund and alter my subscription when I made a mistake signing up!
April 28, 2026
Unprompted review
Reply from ClassPass
Hi Hayden,
That's wonderful to hear! We're so glad we were able to help you get your membership sorted out after the mix-up. We really appreciate you taking the time to let us know. Feedback like this means a lot to our team.
All the best,
The ClassPass Team
My issue was solved quickly
April 28, 2026
Unprompted review
Reply from ClassPass
Hi Peter,
That's fantastic! We're glad we were able to resolve your issue quickly. We really appreciate you taking the time to share this feedback.
All the best,
The ClassPass Team
Brian was so incredible
Brian was so understanding and compassionate to my situation. It’s a real challenge, already having to deal with a sick parent, and being a sole caretaker, so the extension of kindness truly didn’t go unnoticed.
April 28, 2026
Unprompted review
Reply from ClassPass
Hi Jessy,
Thank you so much for taking the time to share this with us. We are really glad Brian was able to provide the understanding and support you needed during such a challenging time.
Being a sole caretaker for a sick parent is incredibly difficult, and we're honored that we could offer some kindness when you needed it most.
All the best,
The ClassPass Team
Brian is a professional person who…
Brian is a professional person who helped me out with my concern about losing trial credits after upgrading to membership. Truly appreciated
April 29, 2026
Unprompted review
Reply from ClassPass
Hi Jodith,
Thank you so much for this wonderful feedback about Brian! We are really glad he was able to help clarify the trial credit situation for you and provide professional support. We truly appreciate you taking the time to let us know about your positive experience.
All the best,
The ClassPass Team
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