I received a tracking number, but the status has not changed. They say 6 - 8 business days for delivery, but no status change af 8 business days. After contacting Classy Leather, they said it is the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with classy leather bags was okay. The bags looked stylish, but the quality and stitching felt just average for the price. It's fine if you're after a trendy look, but not the most durab... See more
Company replied
I buy only genuine full grain leather always. This bag stinks doesn't smell nice like leather. Also the bag is different color than it appears online. I tried calling customer service several times ne... See more
Company replied
This briefcase is exactly what I hoped it would be. The leather looks fantastic, the construction feels solid, and it has a classic, professional appearance. It’s clear that attention to detail went i... See more
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Company details
Written by the company
Leather Artefact Bags crafted by single skilled artisans carved out of premium Full-Grain Leather that will enhance your aura. As a Global Brand, ClassyLeatherBags.com pledges to offer customers world-class designs and premium-quality leather bags. We always abide by our brand values: integrity, authenticity, and exclusivity. We are committed to delivering an extensive selection of Leather bags for men and women of superior standards. Our collection ranges from messenger bags and briefcases to duffle bags, from satchels and totes to handbags for women, and a vast array of handmade leather bags to complement any occasion or mood. Whether it’s for a casual brunch or a work meeting or if you are in search of a fashion or business-styled bag, Classy Leather Bags is just the one-stop destination to fulfill your needs. Also, if you are hunting for that perfect leather journal with vintage feels, you are certainly at the right stop because we have a plethora of handmade diaries from which you can pick the best one for yourself.
Contact info
11 Ardell St, 06516, West Haven, United States
- support@classyleatherbags.com
- classyleatherbags.com
3.4
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Did not receive item
Did not receive item. No notice of delivery. Stopped with Fed ex. Waiting to hear from you! Anne Haas. Clb59708. Order numbet
August 26, 2025
Reply from Classy Leather Bags
We understand your concern and would like to inform you that your package has already been dispatched from our end. It is currently in transit and should reach you soon. We appreciate your patience and hope you receive it shortly.
Falsely leading that bags are in…
Falsely leading that bags are in Delaware! When they are in India!!
I want a refund, and you refused!
I needed the bag for a trip, since I thought bag was in US, I ordered, and find it is in India and will not arrive in time!!
And It has not!! I said cancel, you refused!!
I want my money back; I have reported this and will also show all this on social media where you advertise!!
Absolutely horrible customer service!!
August 26, 2025
Reply from Classy Leather Bags
We’re truly sorry for the trouble caused. Please be assured that your bag has been dispatched as per the date you shared with us, and we also sent you an update regarding the dispatch.
Reply from Classy Leather Bags
Thank you so much for your kind words! We’re glad you found the product well-made and a good value.
I still haven’t received my bags and…
I still haven’t received my bags and it’s been well over a week since I ordered the large duffle bag and a smaller came free. Please send me the bags and I will gladly change my review. Thank you
Tony Bramblett
830 Sharp Street
Bridge City, Texas. 77611
409~504~9267
August 25, 2025
Reply from Classy Leather Bags
Your package has already been dispatched and is currently in transit. It’s scheduled to be delivered within the next 1–2 days. We truly appreciate your patience and understanding.
Every single purchase I have made has…
Every single purchase I have made has been amazing and the recipients of each purchase has loved their gift. Thankyou
August 25, 2025
Reply from Classy Leather Bags
Thank you so much for your kind words! We’re truly delighted to hear that you’ve loved every purchase and that the gifts have been well received. Your support means a lot to us.
Bag smells awful and customer services no help
I buy only genuine full grain leather always. This bag stinks doesn't smell nice like leather. Also the bag is different color than it appears online. I tried calling customer service several times never any answer or return calls. Once I decided to try an email them regarding wanting to return the bag because I was unsatisfied with it. They said you are now out side the 30 days based on an earlier date then when the bag was actually delivered. After a little back and forth they still said no they aren't going to help or do anything about it. It's a shame you can clearly tell this company doesn't believe in their products or costumers.
July 10, 2025
Unprompted review
Reply from Classy Leather Bags
We have already clearly explained our return and refund policy and responded to you via email. Since you are reaching out after the specified time frame, we are unable to make exceptions to our policy. However, we have offered the best possible solution to assist you through our email communications.
For the price this product is great
For the price this product is outstanding. The leather is of good quality and the overall quality is very good. Updates for the delivery were made appropriately.
July 26, 2025
Reply from Classy Leather Bags
Thank you so much for your kind words! We're really glad to hear that you found great value in the product and appreciated the quality of the leather. Your satisfaction means a lot to us, and we're happy the delivery updates kept you informed throughout.
Reply from Classy Leather Bags
Thank you! We're so glad to hear you're happy with the quality of your bag! 😊
Reply from Classy Leather Bags
Thank you! 😊 We're so glad you love the bag and that rich leather smell—enjoy it!
Quality goods
July 26, 2025
Reply from Classy Leather Bags
Thank you! We're so glad to hear you're happy with the quality of your bag! 😊
Reply from Classy Leather Bags
Thank you! 😊 We're delighted to hear everything went smoothly and that you love the bags. Enjoy!
Well so far all I’m seeing is that for…
Well so far all I’m seeing is that for the last week the label was made but it does not show tracking that is on its way or where it is other than not picked up?
July 26, 2025
Reply from Classy Leather Bags
We understand your concern and apologize for the delay. Please be informed that your package has been dispatched from our warehouse. Once it is scanned at the courier point, you will receive all the tracking updates. Thank you for your patience!
Husband loved his backpack
I bought it for my husband. He loves it. It was perfect for what he needs. It was lots of room. We got the 22 inch perfect long enough for his bucks and Cigar stuff the only complaint I would have is I had them put his name on it. You could barely see it. They did it with the same color thread as the bag so you can’t see it. They should’ve done it in a lot lighter color.
June 24, 2025
Reply from Classy Leather Bags
Thank you for the lovely feedback! We're glad your husband loves the bag and it's just right for his needs. 😊 We appreciate your note on the monogram. We'll keep that in mind for future improvements!
Beautiful Leather Duffel …
Received the beautifully crafted leather duffel bag at a great price and received it much earlier than expected. Thank you.
June 18, 2025
Reply from Classy Leather Bags
Thank you so much! 😊 We're thrilled to hear you loved the leather duffel bag and that it arrived earlier than expected. Great quality and timely delivery are what we aim for, so glad we could deliver on both!
Enjoy your new bag, and thank you for your support!
3 well made leather hoods
I purchased 3 leather items from Classy. They were all well made and exactly as described. The prices were very competitive. The goods were shipped expeditiously and arrived in good order in a timely manner. I am very pleased with my purchases.
June 18, 2025
Reply from Classy Leather Bags
Thank you so much for your kind words! 😊
We’re thrilled to hear that all three leather items met your expectations in quality, price, and delivery. It means a lot to us to know you’re pleased with your purchase experience from start to finish.
A very nice bag
A very nice bag, works well. I thought there was supposed to be a small bag with it, but I did not receive that.
June 18, 2025
Reply from Classy Leather Bags
Thank you for your feedback, we're glad to hear you like the bag and that it's working well for you! 😊
Regarding the small bag, we’re sorry for any confusion. Could you please confirm which product you ordered or share your order number? We’ll be happy to check the details and assist you further right away.
I had purchased the Indiana Jones Bag.
I had purchased the Indiana Jones Bag.
But only after 5-months did the handle break.
Once contact was made with CL they first tried to say the stitching came out and for me to take and get repaired. If you take a look at the pictures. The material failed, not the stitches. Any way after many e-mails. CL wanted to replace the bag at a cost to the customer for $35. I didn't agree that the customer should have to pay for anything if the product failed.
I think CL needs to work on their customer service.
I would like to give a positive spin on my initial review of CL. Lisa Roy, of customer service, did an amazing job on working out a win win situation for the customer and CL. They have sent a brand new bag out to the customer at no cost. The bag looks great!
I hope this incidence is a one off. But I will keep everyone posted if the new bag fails. Thanks Lisa !
😉
June 15, 2025
Unprompted review
Reply from Classy Leather Bags
Thank you so much for sharing your experience and update. We’re truly glad that a positive resolution was reached and that you're happy with the replacement bag. While we regret the initial inconvenience, we appreciate your patience throughout the process. It’s always our goal to ensure every customer feels valued and satisfied. We hope the new bag serves you well for years to come, and we're here if you ever need further assistance.
The customer service was also quite…
The customer service was also quite responsive and assistive about my order. The bag itself is very well done and seems to be made to last years. Not many items look this good and can be used in a practical sense. I strongly recommend it to any person who cares about form as well as purpose.
March 21, 2025
Unprompted review
Reply from Classy Leather Bags
Thank you so much for the thoughtful feedback! 😊
We're thrilled to hear you had a great experience with our customer service and that the bag impressed you in both style and durability. It truly means a lot to know you'd recommend it to others who value both form and function.
We appreciate your support and look forward to serving you again!
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