We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... See more
Company replied
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See what reviewers are saying
The light fixture I ordered online came on time. It was as advertised and in working condition.
Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... See more
Company replied
I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... See more
Company replied
Company details
Written by the company
Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.
Contact info
5705 General Washington Drive, 22312, Alexandria, United States
- +1 08779596088
- info@claxy.com
- claxy.com
4.4
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I only received one of the three of a…
I only received one of the three of a kind light. I have been contacted anbout the delivery of the other two packages.
December 20, 2022
Reply from CLAXY
Hello. Thank you for taking the time out to leave us a review. The other two packages are still in transit. We just sent you an email and shared the tracking numbers of the rest of the packages with you in the email. The expected delivery date of these packages is Dec.23. Would you mind checking out your mailbox? Feel free to let us know if you have any other questions. Thank you.
Always wanted a Moravian Star!
This fixture is a beauty and puts lovely pattern on the ceiling. Also looks nice on a dimmer. Does not give off tons of light but is perfect in my upstairs hall. Nicely made, classic and stylish all at once.
October 15, 2022
Reply from CLAXY
Hello, Blue Skies in Maine. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
To many bubbles in the glass shades
The fixtures and the hardware are of pretty good quality. The glass shades have too many air bubbles in them though. All three of mine that I ordered have those air bubbles which takes away from the beauty of the product. I was asked for photos, so I sent photos. They said the photos were unclear because of the wood background, my opinion differs and I would attach photos here if I could. Oddly, they stated they could only see a couples bubbles in the shades. That doesn't warrant any action I guess. They requested more photos, I'm not taking the lights apart again and taking more photos. Apparently a few bubbles in each of the glass pieces is fine with them. So if it's fine with you to have bubbles in the glass pieces then go ahead and buy these. The rest of the product, as I stated, is of good quality. I just removed a star for the futile waste of my time in this process,
November 25, 2022
Reply from CLAXY
Hello David. Thank you so much for your review. We are sorry about the fact that the glass shades are unable to meet your satisfaction because of the air bubbles. Please allow us to make it right. We just emailed you and please let us know what we can do on our end to to resolve the issue for you. Thanks.
Customer service was great!
Customer service was great!! I bought 3 lamps and when I received them they were a little bigger than what I needed and so I returned them. That was easy and the credit was given immediately to my account.
November 2, 2022
Reply from CLAXY
Hello Lorie. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
I purchased from Claxy for the very…first time!!
I purchased from Claxy for the very first time this month and I have to say that I am extremely satisfied with them. My pendant light fixture is of high quality and looks fabulous over my dining table. It's very chic and stylish and their prices are very reasonable. But more importantly, their customer support goes above and beyond to make sure you're happy! Way to go folks at Claxy. Mark me down as a very happy customer!!
November 23, 2022
Reply from CLAXY
Hello Martha! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
New light fixture
Shopping was easy and the light fixture was shipped quickly. No issues and I love the light.
November 16, 2022
Reply from CLAXY
Hello Aimee. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Advertised as free returns but I was…
Advertised as free returns but I was responsible for the return shipping ($122) for the items that were not as described in which case we didn’t like. Will not buy from again. Much easier to buy from the big box stores and return things for free that you don’t like.
November 5, 2022
Reply from CLAXY
Hello Dominick. We regret that your issue may not have been handled in the way you wanted. Thanks for sharing your review.
Reply from CLAXY
Hello Gail. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Quick delivery
October 18, 2022
Reply from CLAXY
Hello Bessie! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Great value!!! … Great savings!!!
Claxy had the same exact item as another vendor that wanted to charge me $100 more than what I paid at Claxy.com!!! Great value!!! Great merchandise!!!
October 4, 2022
Reply from CLAXY
Hello Joe. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
In the middle of our remodel so we…
In the middle of our remodel so we haven't hung these yet. They are stunning I cannot wait. I will post pictures when we are done!
Update, almost done but pendants installed. Absolutely beautiful!
November 9, 2022
Reply from CLAXY
Hello Colleen. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Reply from CLAXY
Hello Jacqueline! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
See above
Hard to place an order on website, no response to emails, difficulty in making a return, long processing time for a return.
Other than all that bad news the 2 fixtures I ordered were packaged well and nice quality for the price
October 6, 2022
Reply from CLAXY
Hello Kimberly. When you had difficulty in placing an order with coupon code, you did the right thing by emailing us immediately. You were able to successfully place an order with coupon code after we showed you the right way. We sincerely apologize for the fact that the time needed to respond to your email in resolving your issue and the time needed to process the return and refund is longer than you expected.
As a matter of fact, we need to take all the necessary steps to process return and refund and we are unable to take the next step before we finish the last one. We regret that your issue may not have been handled in the way you wanted. Lastly, we want you to know that we value customer feedback so that we can try our best to provide you with better customer service. Hopefully, we still have a chance to serve you again.
Reply from CLAXY
Hello Judith! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Reply from CLAXY
Hello! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Beautiful light fixtures
Products as advertised. Reasonable pricing. Good communication.
October 14, 2022
Reply from CLAXY
Hello Marylou! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Perfect Condition
I found the exact style of lighting I needed. Everything was safely packaged and arrived with no damage.
October 1, 2022
Reply from CLAXY
Hello Megan! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
I refund never got after returning the…
I refund never got after returning the item to the warehouse with a return label from the company
February 4, 2022
Reply from CLAXY
Hello Shimnon. Thanks for your review. For your information, the order that you have returned is #866034618 and this order has been refunded last week. We suffered from a date loss and it took us quite some time to recover the lost record, which resulted in a delay in refund. We are terribly sorry about the delay and the inconvenience this may have caused. Would you please check out your account and let us know whether you have received the refund? Thank you very much.
Efficient and qualiaty
This is not my first Claxy purchase. My pendant lamps came exactly as I expected and quickly. They look stunning in my new kitchen.
October 19, 2022
Reply from CLAXY
Hello Nancy! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
I ordered a light for my kitchen…
I ordered a light for my kitchen ceiling and another for over the bar. They were a good price, came within a week, installed easily, and look great
September 13, 2022
Reply from CLAXY
Hello Helen! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
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