While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.2
Average
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Good cleaning
Cleaner comes on time, cleans everything. Had no problems so far.
April 8, 2019
Unprompted review
Reply from Cleady
Hello Iona,
Thank you so much - good to hear, that everything works out fine for you.
We are always happy to hear from our customers!
Have a happy Easter.
Best regards
Helle
Customerservice
Super fin service
January 4, 2019
Unprompted review
Reply from Cleady
Kære Thorbjørn,
Dejligt at høre, at du er glad for vores koncept og vores service.
God aften!
Venlig hilsen
Helle
Kundeservice
Helt fint
Let at starte, fin rengøring, let at opsige abonnement (dog via mail).
June 9, 2018
Unprompted review
Reply from Cleady
Hej Jonathan,
Mange tak for din fine anmeldelse af Cleady. Blot til info så kan du også opsige dit abonnement via telefon til vores kundeservice. Igen - tak! :-)
Venlig hilsen
Søren H. Mohr
CEO
Good service
Good service, reasonably priced and a nice experience with the helper. Would for sure recommend :)
May 25, 2018
Unprompted review
Reply from Cleady
Hi Alex
Thank you very much for your nice review. We're very happy to hear that you've had a positive experience with us :)
All the best,
Anne from Cleady
God service
God service, gode priser og godt personale. What's not to like?
April 20, 2018
Unprompted review
Very disappointed with how Cleady operates
Very disappointed! I booked Cleady for cleaning at our home every 2 weeks. They send a cleaner 1st time, very good work. 2nd time another cleaner shows up, she was late 2 hours but still managed to do a good job. 3rd time NO ONE shows up, I call them and find out the agreement was terminated, due to some problem with Nets. Something way beyond my control or awareness. Cleady just decided on my behalf to terminate the contract, even send an email how sorry they are I cancelled, when in fact I never did that? Was advised if I need cleaning to go on their website and book again for next time. Wow. This is ridiculous, I am sure there are other cleaning businesses out there that handle customer communications better than this. Save yourself some time!
April 27, 2017
Reply from Cleady
Dear Veronica,
I am sorry that you are dissatisfied with your experience, but you have unfortunately not understood our concept of private-to-private cleaning, and, that it is not professional cleaners, but private persons with experience who does the cleaning,
You have to book yourself and keep track of your own ordres, it is the clients own responsibility that everything is up to date, and why we offer such a low price on cleaning.
The second assistent was late, which unfortunately do happen, but as we were not notified about this, we had no chance to help or guide you.
We have tried to contact you several times, first, when we needed the payment card to be updated, later, when this still had not been done, we wrote to your email 5 days before your cleaning, to let you know that due to failed payment, your order has been cancelled, which is why nobody showed up.
We therefore do not think that this complaint is fair, as we did everything in our power to inform you, but, as we had no information about the different challenges you faced, had no change to help or guide you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.