Terrible
Terrible. Their "Deep Clean?" Ha! They were frightened!
I chased them up three times!!
Stay away. Don't waste your time.
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Terrible. Their "Deep Clean?" Ha! They were frightened!
I chased them up three times!!
Stay away. Don't waste your time.
Hope you find this ok: ⭐ 1/5 – Extremely disappointing and unprofessional service
I hired CleanDelSol for what was advertised as a thorough, top-to-bottom, professional house cleaning. I filled out their online request form in detail, including the number of rooms, square meters, and everything that needed cleaning. Based on that, they quoted €175 – a steep price, which I paid in advance.
For that amount, I expected a spotless result. What I got instead was a house that was maybe 25% cleaned. Dust was still on the furniture, entire areas were untouched, and the overall job was far from “professional.” To make things worse, the team tried to demand more money on-site, claiming the job was more than they expected – despite having all the details beforehand.
As a customer, it is not my job to estimate their workload. It is their responsibility to assess and quote properly. Taking payment upfront, then refusing to finish the job unless I pay more, is nothing short of deceptive.
When I reached out to customer service, I was met with condescending, rude, and dismissive replies. There was zero accountability, no apology, and no solution offered.
Save yourself the stress, money, and frustration – avoid CleanDelSol.
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