We sub contracted some work to these…
We sub contracted some work to these guys and they did brilliantly. Great machinery for carpets and commercials sites.
February 2, 2020
Unprompted review
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Company details
- Curtain and Upholstery Cleaning Service
- Carpet Cleaning Service
- Cleaners
- Cleaning Service
- House Cleaning Service
Information provided by various external sources
Since its formation in 1994 Cleaning Service UK has continually provided the highest of standards of cleaning Service . We also provide our services to the public sector and to local authority schools and leisure centers. All of our staff are professional and trained to deal with the personal cleaning requirements within your business. In addition to this we have our own in house training processes for individual cleaning tasks and a fully comprehensive health and safety program Whatever your requirements Cleaning Service UK has the experience and expertise to competently manage your daily cleaning needs. We take care of everything Our dedicated team will find the right product or service for your needs.
Contact info
United Kingdom
- 0393011 8917
- info@cleaninerviceuk.cok
- cleaningserviceuk.co.uk
2.2
Poor
13 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cannot give out zero stars..avoid…
Cannot give out zero stars..avoid appalling..Promise to call back and do not..Did not clean as promised expected.. told us they returned to rectify.. Will not return calls to answer how they got in the property to do so or a date...The ex landlady us asking ask to pay for the clean she had done after these individuals said they had cleaned...Heart attack induces, avoid .
January 4, 2020
Unprompted review
Shocking service
Shocking service. Check-out report showed omissions, promised they'd rectify for the deposit return and I haven't been able to contact them since. AVOID.
December 19, 2019
Unprompted review
Horribly terrible
Horribly terrible! DO NOT TRUST
I booked an end of tenancy service to start at 12:30pm. They notified me on the day around 12pm that they could not make the time and would delayed to 6pm - and they arrive 7pm!
I was expelled by the cleaner from the property for 'health and safty' reasons and to leave him 'focus on cleaning'. So I left the property and went back to check the result the other day as requested.
And I only saw a full property of mess. The result was not even domestic level - he did not even hoover the floor, I could see a lot of hair/dirt. Not to mention all the bits of surfaces that were not wiped. I phoned up the company and was asked to send email with pictures which I did. But like others' experience, they become unresponsive.
What was worse, the cleaner left the flat's door wide open despite I left him with the keys. Can anyone imagine how I felt when I saw it?
December 5, 2019
Unprompted review
Appalling cleaning service and customer service
Booked this service to perform an end of tenancy clean. The clean was only performed to a domestic level. They then never turned up for the re-clean resulting in the letting agency having to perform an additional clean whose expenses we were liable for.
Do NOT use this company. Their cleaning service is below standard, they will not offer any refund, and they will not take accountability for their terrible service. Worst of all they will become UNCONTACTABLE if something goes wrong.
November 14, 2019
Unprompted review
Reply from Cleanin
Dear Paul,
We are thankful for the information you posted in the review. We want to offer our sincere apologies regarding the trouble you had to deal with. Allow us to make things right for you and prove that we can take responsibility and correct our mistakes.
But posting many bad reviews in our platform with different name won't be the solution. PLEASE STOP
Professional work is the main requirement towards our employees and we take measures when they neglect their work. Our people are supposed to inspect every space and every household item, and make sure that the customer finds the outcome satisfying. To run a check up, we ask our clients for photos in order to find out what are the flaws of the service.
Our company exists to serve the community, so we always examine cases when things go wrong. That is why we offer a re-clean option, which comes for free.
There are cases when the dirt is indeed irremovable, but that does not mean we use it as an excuse for sloppy work. Should we fail, we are ready to give it another try for your sake. This option is a part of our guarantee to insure we can correct any flaws you find.
Getting paid is a must, according to our contract even if you were unhappy. Still, we let you pay us in two parts, and we usually demand the full sum at once.
The re-clean session was booked on time, you claimed no one arrive but in our record, the company sent someone for the reclean and no one were there to open the door according to the schedule time agreed
We won’t cover for the bad behaviour that was demonstrated.
We don’t approve rudeness towards the client, especially the usage of threats and aggression. Had our customer care team understood about the matter, we would have taken measures. We will make sure to find the employees responsible for the issue and sanction them.
Although it may be too late, we can promise you one thing: We will do our best to solve the issue. so that this doesn’t happen again.
We want to come to a resolution but we need your assistance. You can learn more from our customer care team or at info@cleaningserviceuk.co.uk as will be waiting for your reply.
Best Regards,
Cleaning service Uk
I booked Cleaning Service UK for an end…
I booked Cleaning Service UK for an end of tenancy clean. The cleaner turned up 4 hours late (despite them telling me on the phone that they "were on their way" and "close" when I repeatedly rang to find out were they were). The clean came back as domestic by the check out clerk (I sent the full report and photos to Cleaning Service on the same day), and there was photographic evidence of some of the areas that had not been cleaned to a good enough standard (e.g. grime in the soap holder in the bathroom). When I tried to book a re-clean (as they promised to do so in the original booking) they were difficult to get a hold of and rude on the phone.
As I had moved out and given my keys to the letting agent, I had asked if they could pick up the keys (a 2 min walk from the property) to conduct the re-clean. They did not get back to me and when I finally got through only 20 mins before the time the clean was scheduled for - the person I spoke to from Cleaning Service UK was angry and rude on the phone and said they would not collect the keys - so the re-clean could not go ahead.
We then booked a further re-clean for the following day at 2pm. They did not turn up. I had to email them to find out why this was - when they got back to me, they claimed they had been on their way, had seen a review on Trustpilot that they has assumed I'd left (I hadn't). Not only is it odd and wrong for them to do that, they decided not to do the re-clean as promised and did not let me, the client, know - I had to contact them.
My letting agent could not wait any longer as the new tenants needed to move in so the charge for a re-clean was taken from my deposit and Cleaning Service UK are refusing to give me a refund as "it is not in their policy", despite them not delivering the standard of clean they were paid to do in the first place, their bad customer service and their inability to conduct a re-clean as promised.
DO NOT use this company.
November 14, 2019
Unprompted review
TERRIBLE!
Appalling customer service. Absolutely no level of professionalism. We acted on behalf of our landlord who privately instructed the cleaners. When inspecting the clean and taking photos they refused any liability. Property was left dirty, with the most basic tasks not carried out such as hoovering, sweeping.
When complaining the operative would not provide a name nor an email address for us to correspond with. Charged our landlord £600!!!
Overall a disgraceful company.
October 29, 2019
Unprompted review
Reply from Cleanin
Dear JB,
We are terribly sorry for the inconveniences
As we explained to him, we try our best to match the best suited team for each cleaning session booked. However, sometimes team members get dismissed by our Company due to insufficient results after going trough training or they decide to no longer work with us. This results in re-scheduling cleaning jobs, as soon as possible, attempting to fit it in a convenient time for both parties, in order to prevent cancellation.
The “health hazard” which was mentioned in our previous response is actually – blood and speculations whether the property is pest controlled or not. We did not want to be specific due to privacy of customer . We have stored the official report of the situation in our records, alongside with photographs. Based on this, the Team completed the house deep cleaning withing 7 days due to the conditions of the property .
In regards to “the review being investigated” satisfaction was approved before the payment was made by your landlord .
We do want to apologise for the inconvenience and for the situation you have been put through due to those circumstances. We believe in our customers and we do not ignore their opinion. The reviews they make give us information about the performance of our employees. We are very strict when it comes to our services, so we take measures against workers who have done a poor job. Our company is responsible and always finds a way to undo any wrongdoings.
We don’t like to leave unresolved issues so we’ll be waiting for a reply. Should you decide to trust us, you can send a review at info@cleaningserviceuk.co.uk or contact the customer care team.
Best Regards,
Cleaning Service Uk Team
Absolutely AWFUL company.
Absolutely AWFUL company.
Most unhelpful & bad company you will come across. charged £600 for a professional clean including carpets APPARENTLY and the carpets are beyond filthy, there is no way on this planet they have been washed. When calling the company to ask if they will return to rectify the issues, all i got was abuse down the phone, a million and one excuses as to why it is how it is and then put the phone down on me.
If you want to get completely ripped off with your house left dirty then go ahead and use this company. Otherwise AVOID AVOID AVOID!!!!!
October 29, 2019
Unprompted review
Reply from Cleanin
Dear NR,
We are terribly sorry for the inconveniences
As we explained to him, we try our best to match the best suited team for each cleaning session booked. However, sometimes team members get dismissed by our Company due to insufficient results after going trough training or they decide to no longer work with us. This results in re-scheduling cleaning jobs, as soon as possible, attempting to fit it in a convenient time for both parties, in order to prevent cancellation.
The “health hazard” which was mentioned in our previous response is actually – blood and speculations whether the property is pest controlled or not. We did not want to be specific due to privacy of customer . We have stored the official report of the situation in our records, alongside with photographs. Based on this, the Team completed the house deep cleaning withing 7 days due to the conditions of the property .
In regards to “the review being investigated” satisfaction was approved before the payment was made by your landlord .
We do want to apologise for the inconvenient and for the situation you have been put through due to those circumstances. We believe in our customers and we do not ignore their opinion. The reviews they make give us information about the performance of our employees. We are very strict when it comes to our services, so we take measures against workers who have done a poor job. Our company is responsible and always finds a way to undo any wrongdoings.
We don’t like to leave unresolved issues so we’ll be waiting for a reply. Should you decide to trust us, you can send a review at info@cleaningserviceuk.co.uk or contact the customer care team.
Best Regards,
Cleaning Service Uk Team
Don't Use This Company
Deep end of tenancy clean- showed up extremely late before I had to hand in my keys at the end of my tenancy.
Asked for more money than originally quoted.
Told me I had to pay in cash and leave them alone in the house with the keys at 11pm (couldn't check the quality of the clean afterwards because it was so late).
September 5, 2019
No contact, and didn’t even turn up.
Booked 2 weeks ago for today, started feeling dubious last week when he stopped replying to emails about what time he’s coming... I called, he told me to email him, no reply.
Called him this morning asking what time they were coming, and sure enough he tells me they are not coming today, as he has another booking instead.
Glad I didn’t part with any money, he’s properly left me high and dry.
Unprofessional. Waste of my time.
July 30, 2019
Unprompted review
Reply from Cleanin
Good day Oli,
We want to apologize for the fact that you were unhappy with the service. We will take your case into consideration, because we would like to make it up to you. Give us a chance to prove that what happened was a mistake that we won’t allow to happen again.
Please accept our deepest apologies regarding the problem. We want to do what is right and find a solution to restore your faith in the company. Our staff will carefully examine the matter.
We hire workers and train them do an outstanding job for the sake of the customer. Any breach of these condition results in sanctions as we want to keep a good image among the community. We have the equipment to make any residence spotless, that is why having employees who do not use it properly makes us quite uneasy, but that is a matter that it harmed you as much as our business.
Let us assure you that we do not put conditions about client reviews especially when they are unhappy with our work. We use such posts to find out where we went wrong and how to improve our services. We respect our clients and we do not ignore cases when our employees have performed poorly. In these situations we make sure to find a way to correct our mistake.
When we lack enough qualified personnel on a busy day, we sometimes rely on temporary staff members, which proved to be a huge mistake in your case. We contacted you just to explain that causing a mess is not our policy when it comes to our our top workers. .
We believe in our customers and we do not ignore their opinion. The reviews they make give us information about the performance of our employees. We are very strict when it comes to our services, so we take measures against workers who have done a poor job. Our company is responsible and always finds a way to undo any wrongdoings.
We don’t like to leave unresolved issues so we’ll be waiting for a reply. Should you decide to trust us, you can send a review at info@cleaningserviceuk.co.uk or contact the customer care team.
Best Regards,
Cleaning Service Uk Team
plague! Liar
Avoid at all cost this company claims that they are associate with british cleaning association but we emailed british cleaning association they confirmed that the con artist JxMxx is not affiliated to them. This is a false representation and a fraud! 180 down the drain. That hole threatened to ask british gas, virginmedia blah blah to terminate my service because i made a complaint about him, and he said no one will service me. Sorry i still have my internet and gas
May 17, 2019
Unprompted review
Reply from Cleanin
Dear Liar 124 ,
Thank you for sharing your thoughts.
We regret to see that you received wrong information .
We were however never claimed to be a member from that institution but we are the member from various other institutions .
As a company, we value every feedback we receive and we hope to have a chance to look into your situation as well.
Kind regards,
Avoid at all costs
Avoid at all costs. Lazy, rude and unprofessional in every way.
April 28, 2019
Unprompted review
AVOID LIKE THE PLAGUE
February 28, 2019
Unprompted review
Reply from Cleanin
Dear Roddy,
We want to apologize for the fact that you were unhappy with the service. We will take your case into consideration, because we would like to make it up to you. Give us a chance to prove that what happened was a mistake that we won’t allow to happen again.
We believe in our customers and we do not ignore their opinion. The reviews they make give us information about the performance of our employees. We are very strict when it comes to our services, so we take measures against workers who have done a poor job. Our company is responsible and always finds a way to undo any wrongdoings.
We don’t like to leave unresolved issues so we’ll be waiting for a reply. Should you decide to trust us, you can send a review at info@cleaningserviceuk.co.uk or contact the customer care team.
Best Regards,
Cleaning service UK
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