Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more
Company replied
I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more
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My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a t... See more
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Company details
Written by the company
Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Contact info
Southfield Avenue 68, 06902, Stamford, United States
- (888) 487-2145
- cleanorigin.com
4.1
Great
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Beautiful engagement ring
Beautiful engagement ring. There was a small hiccup but they immediately took care of the issue. Was delivered ahead of time. Thank you Clean Origin
February 18, 2026
Unprompted review
Reply from Clean Origin
Hi Henrik,
Thank you so much for your kind words! We’re thrilled you love your engagement ring. While we’re sorry there was a small hiccup, we’re glad our team could resolve it quickly and get your order to you ahead of schedule.
Bought 3 carat earrings
Bought 3 carat earrings. NO Certificate available. CS says the S1 grade is too low to certify. Use a different lab grown company is my recommendation.
February 2, 2026
Unprompted review
Reply from Clean Origin
Thank you for your feedback. We understand certification is important to many customers. We offer both certified and non-certified earrings, and this information is specified on each product page prior to purchase. For added peace of mind, we also provide a 60-day return policy should any item not meet expectations.
Beautiful bracelet as described
Beautiful bracelet as described. Easy process. Fast Shipping. A+++
February 4, 2026
The ring arrived in a plastic pouch…
The ring arrived in a plastic pouch without any supporting documentation. I reached out to customer support twice and have yet to hear back. I had purchased from clean origin years ago and it was a wonderful experience. This one not so much.
February 4, 2026
Reply from Clean Origin
We’re sorry to read your review, as it does not reflect the experience we aim to provide.
All of our jewelry is shipped in a jewelry box with protective packaging ; we do not ship orders in plastic pouches. We carefully document our fulfillment process, and our records confirm your order was packaged according to our standard procedures.
Regarding documentation, the item selected is not listed as a certified piece on our product page. We are always transparent about which diamonds include third-party certification, and certification details are clearly noted when applicable. Our team responded via email to clarify this as well.
If there are any outstanding concerns, we would genuinely welcome the opportunity to assist further and ensure you feel confident in your purchase. Please don’t hesitate to reply directly to our support team so we can help.
Love Milano Engagement Ring!
I love the diamond engagement ring that I picked out. It fit perfectly and sparkles like you wouldn't believe. I have already received so many compliments on it it. Just ordered the wedding band to match.
February 4, 2026
I placed the orders
I placed the orders. Two different rings. A wedding set for my wife and a ring for me. They arrived within the time frame quoted and the work quality was outstanding.
January 16, 2026
Reply from Clean Origin
Thank you for sharing your experience! We’re thrilled to hear that both rings arrived on time and that you’re happy with the quality. Congratulations to you and your wife, and we hope you enjoy your beautiful pieces for years to come!
Do not do business with this company
It is worth noting that after my negative one star review, the company responded...
"We’re very sorry to hear about your experience and want to help resolve this as quickly as possible. Could you please reach out to our customer service team with your order details so we can look into what happened and work toward a solution?"
Where was this so called help when I was in the midst of the problem? I was only told that I was on my own, lied to about a Fed Ex signature, and told to go to the police.
(See my original review)
December 14, 2025
Unprompted review
Reply from Clean Origin
We are sorry for any frustration caused.
Please know, that our intention in responding to your review was not to offer help for the first time, but to request the information needed to look into your specific order, as no identifying details were included in the original post. Without that information, we’re unable to review what occurred, address the situation directly, or use the feedback to improve our processes. We hope you understand.
*** Thank you for taking the time to follow up with us, and provide us with your order details. While we’re sorry that your initial experience did not meet expectations, we appreciate the opportunity to connect with you directly and better understand your concerns.
We are very happy that we were able to speak with you. Our goal is always to listen carefully, take feedback seriously, and do our best to make things right when an issue is brought to our attention.
We value all feedback, as it helps us continue to improve, and we appreciate you allowing us the opportunity to follow up. Thank you!
the entire purchase overall.
January 20, 2026
Reply from Clean Origin
Thank you for your 5-star review! We’re thrilled to hear that the entire purchase overall met your expectations and that you’re happy with the quality.
very easy to pick what
very easy to pick what
I wanted and receive it. Although it was a bit slow in shipping it.
January 20, 2026
Reply from Clean Origin
Thank you for sharing your feedback! We’re glad to hear that picking out your item was easy and that you’re happy with your purchase. We appreciate your patience regarding the shipping and will continue working to improve delivery times.
Great ring exactly as I wanted it
Great ring exactly as I wanted it! I'm not great with digital dimensions and didn't think about the different the finger lengths of the models versus the person I'm buying it for.
It took me a year to find the setting I liked. Clean origins had it and that's really how they won my business.
Anyway, I proposed 5 hours after it arrived because I couldn't wait and wanted to know what she thought. She said yes!
All of her friends ask why it's so big. I think that's a good thing! Not sure, but it makes me a little self conscious though. Fiance loves it and so I'm very happy. Wouldn't change a thing
January 9, 2026
Reply from Clean Origin
Congratulations on your engagement! We’re thrilled to hear that she said yes and that you found the perfect setting with Clean Origin. It’s wonderful to know that she and her friends love the ring, and that you’re happy with your purchase. Thank you for sharing your story—we’re honored to have been part of such a special moment!
Really great experience!
I had a really great experience with Clean Origin from start to finish. Buying a ring can feel overwhelming, but the whole process was easy, straightforward and stress-free.
The quality is amazing. The craftsmanship is solid and refined, the setting feels secure, and the diamond itself is stunning in person — even more beautiful than I expected! Everything feels well made and thoughtfully designed.
Customer service was responsive and helpful whenever I had questions, without being pushy or salesy. Communication was clear, shipping was smooth, and everything arrived exactly when they said it would.
Overall, Clean Origin delivered exactly what I was hoping for: a beautiful ring and great quality. I’d absolutely recommend them to anyone considering a lab-grown diamond.
January 16, 2026
Unprompted review
Reply from Clean Origin
Thank you so much for sharing your experience! We’re thrilled to hear that the entire process was easy and stress-free, and that you’re happy with the quality, craftsmanship, and design of your ring. It means a lot to know our team was able to provide helpful and clear support along the way. We truly appreciate your recommendation and are honored to have been part of such a special purchase!
15 CT. Tennis bracelet
Communication via email and phone was great ! My wife loved her tennis bracelet, bracelet was just as described. I will purchase from CO again !
January 9, 2026
Reply from Clean Origin
Thank you for your kind words! We’re thrilled to hear that your wife loves her tennis bracelet and that everything met your expectations. We look forward to serving you again in the future!
Reply from Clean Origin
Thank you for your kind words! We’re thrilled to hear that your partner loved the rings and that you had a smooth experience with processing and shipping.
Nearly 40 days and still NOTHING.
Order number #CO10128916
My husband and I placed an order with Clean Origin nearly 40 days ago. We spent almost $1,800. All we are left with currently is a singular invoice and a couple emails to do damage control, and our money taken from us.
We were given an estimated ship date of December 29th That came and went without a word. The date was then moved to January 9th but only after I had to chase them down for any communication about it, and STILL i received no shipment confirmation, no tracking, no ring, and no communication. I’ve now sent multiple emails to initiate any sort of reassurance. On January 9th I demanded to either know the status of my ring or a full refund. Since then, any form of communication has gone cold.
This experience has been nothing short of infuriating. Clean Origin has no problem taking your money in full immediately, but suddenly disappears when it comes to delivering the actual product. Holidays or not, there is zero excuse for this level of negligence, especially when you’re charging thousands of dollars for rings that are meant to symbolize trust and commitment.
Do better or stop calling yourselves a trustworthy jeweler. Because from where I’m standing, this whole process feels like a scam with extra steps!
January 12, 2026
Unprompted review
Reply from Clean Origin
Hi Angela, we sincerely apologize for the frustration and disappointment this experience has caused. Your ring has now shipped via overnight FedEx, and it is on the way to you.
We recognize that the delay was far longer than it should have been, and we are very sorry for the lack of communication during this time. This is not reflective of the level of service we strive to provide. Our pieces are made to order, and while occasional delays can happen, the situation you experienced is not typical of our service.
We deeply appreciate your patience, and we hope that your ring, now on its way, will bring joy and the start of many happy memories.
Reply from Clean Origin
Thank you Mubashar for taking the time to complete a review for Clean Origin ~ we are thrilled that you received a 5 star experience.
Misleading In-Stock Christmas Delivery Promises - Completely Ruined Our Holiday
I ordered a diamond tennis necklace (order #CO010129617) on December 17th directly from Clean Origin’s in-stock section, specifically choosing an item advertised for arrival in time for Christmas.
The order confirmation email clearly stated an expected ship date of December 23rd via overnight FedEx, and a pre-purchase chat representative assured me it would arrive on time.
On Christmas Eve, I contacted them as I had not received shipment or tracking info.
Chat support revealed the order was still “in process” due to “quality control and holiday volume,” with no actual ship date and no estimated ship date.
The rep admitted they do not guarantee delivery dates, despite marketing in-stock items for Christmas delivery.
This leaves my wife with nothing to open Christmas morning in front of our six children - heartbreaking disappointment and unnecessary stress during the holidays. Only empty apologies, no expediting.
Clean Origin’s misleading advertising and lack of follow-through turned a thoughtful gift into a nightmare. I am left scrambling last minute.
I will pursue a chargeback with Visa and warn others everywhere. Avoid this company for time-sensitive purchases, especially holidays - many better diamond retailers exist that keep their word and care about their customers.
December 17, 2025
Unprompted review
Reply from Clean Origin
Hi Scott,
We are very sorry for this experience. You are absolutely right, and we take full responsibility for the delay and the missed Christmas delivery.
You placed your order with the reasonable expectation that your item would ship in time for Christmas, and we failed to meet that expectation. The necklace you ordered was part of a holiday promotion that sold through more quickly than anticipated. To fulfill all orders, we immediately began producing additional pieces and did everything we could to expedite production. Unfortunately, despite those efforts, we were not able to complete and ship the order in time for Christmas.
That explanation is not meant as an excuse, rather, it is simply where we fell short. We should not have created an expectation we could not meet, especially for a time-sensitive holiday gift.
We fully understand how disappointing and stressful this was, particularly on Christmas Eve, and we deeply regret that this resulted in your wife having nothing to open on Christmas morning. That is not the experience we ever want to create for our customers or their families.
At your request, the order was canceled on Christmas Eve and a full refund was issued immediately. While that was the correct step, we recognize it does not undo the disappointment caused.
Your feedback is taken seriously, and we are actively reviewing our holiday inventory, production planning, and delivery messaging to ensure this does not happen again.
Again, we are very sorry for letting you down.
I ordered a bracelet three weeks ago…
I ordered a bracelet three weeks ago they gave me a delivery date of the 17th of course I didn't get it this seems like the same problem a lot of people have they sell stock that they don't have and you could wait months for it it was a gift for the holidays and of course like many others that is ruined I wouldn't recommend using them you've been warned
December 24, 2025
Unprompted review
Reply from Clean Origin
Thank you for sharing your feedback, Eli. We sincerely apologize that your holiday special didn’t arrive as quickly as expected. These items were part of a very popular promotion, and demand exceeded our expectations. In order to fulfill all orders as quickly as possible, we had to produce additional pieces, which unfortunately caused some delays.
We understand how disappointing this was and that better communication from us about order status would have helped. We’re actively improving how we update customers during high-demand periods so this doesn’t happen in the future.
We appreciate your patience and support, and we hope you’re enjoying your purchase.
Clean Origin's customer service is top notch!
My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a timely fashion! This transaction could not have gone more smoothly and I recommend CO to anybody looking for a gorgeous stone or any jewelry!
November 12, 2025
Unprompted review
Reply from Clean Origin
Hi Natalie! Thank you so much for your kind words. We are happy that we were able to service your ring quickly. Thank you for taking the time to share your experience with us. If you need anything else, please let us know!
Did not arrive as advertised, classic bait and switch
Well 2nd order failed to make it here by Christmas as they advertised. Two phone calls and one chat reassured me and stated it would be here by now, it would ship on by the 23rd overnight at that just in time for Christmas and guess what? ALL LIES! I took screenshots of everything and plan to report this as it is a classic bait and switch tactic. I feel embarrassed as now no gift will be given! Don’t need it now since Christmas will be over and no gift! Appears I am not the only one based on recent reviews.
CO10129662
December 23, 2025
Unprompted review
Reply from Clean Origin
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused, especially during the holiday season. Our team was shipping orders until late on the 23rd, but we will need your order details to confirm the status.
Once we have the order details we can investigate the matter further.
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