Clean Origin Reviews 289

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and appearance of the products, frequently describing them as gorgeous, stunning, and exceeding expectations. The customization options and the brilliance of the diamonds are particularly praised, making the purchasing decision easy for many. Reviewers also highlight the excellent customer service, noting helpful and responsive staff, and smooth, timely shipping for many orders. However, some customers experienced significant issues with delivery, with items not arriving as promised, especially around holidays, and a lack of communication regarding order status. A few other people also felt that customer service was unresponsive or unhelpful in resolving these problems, with some even questioning the accuracy of product descriptions, such as gold plating versus solid gold.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, with many reviewers describing items as exceptional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping, early... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions, such as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service ov... See more

Company replied

Rated 4 out of 5 stars

The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more

Company replied

Rated 5 out of 5 stars

I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more

Company replied

Rated 5 out of 5 stars

My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a t... See more

Company replied


Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...


Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Beautiful and ethical, but flaws in setting & band

I have a diamond ring with the petite floating gem setting that I received last year. The ring is quite beautiful, however I believe the setting and band could have been made better for the price. In my case, the 4-prong setting is asymmetrical on a round gem shape and a diamond from the band actually fell out. I didn’t wear it often and I’m not wearing it now as I’m afraid more could/will fall out. Thankfully, I felt the diamond come out and kept it, but I’m not sure if it’s worth sending it for repair.

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic! Would Highly Recomment!

The team at Clean Origin was fantastic! Best ring buying experience I could have imagined. Me and my fiance had visited several jewelers, but struggled to find the perfect ring. I found Clean Origin on rare carat and saw what seemed to be a beautiful diamond with the specs we were looking for. I was hesitant at first to buy an engagement ring online, but so glad I did! The customer service was amazing making arrangements to fit the diamond in our ideal setting and updated us with the progress of shipping. The ring is absolutely amazing!!! Thank you!!!

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Arguably the best priced diamonds online

Arguably the best priced diamonds. Hard to get past the masculine feel of the site, but could not find better price combined with better return policy. Certainly for eco friendly minded people over blood diamonds, but I'm told even a jewelers eye can't tell a difference. Styles are good and all the basics you want to have but would love to see some more uniqueness there. Also nice to see experts that aren't working on commission helping through the process, as opposed to people that are only focused on the sale and then moving on to the next call. Communciation was great every step of the way.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Best price for diamonds

Great ring that looks beautiful for a fraction of the price. I went to Jared's and looked at a diamond with the same specifications that cost $5,500. I paid $2,620 for the diamond on Clean Origins.

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier.

Clean Origin offered a very simple yet thorough online shopping experience, which made it easy to find the right ring for my lady. Couldn’t be happier with the customer service and the ring itself. I would highly recommend Clean Origin for your engagement ring: solid website interface, good customer support, awesome ring designs, and a flawless diamond to top it off. (Also surprisingly fast shipping amidst a global pandemic)

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful ring and great customer service

Amazing - the ring is beautiful and the team at clean origin we’re incredibly helpful along the way. You can tell their team takes pride in supporting their products (Cheers to Kim). Highly recommended.

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

The ring exceeds my expectations

The ring exceeds my expectations, the customer services has been phenomenal! Andrew was so kind and answered all my emails and questions. Doing a surprise rafting engagement in August and it is now complete because the ring is so spectacular!

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing rings

Ordering from Clean Origin was a great experience! My fiance and I are both women, and it was very easy for us to get matching engagement rings. We were very pleased with the quality of our lab grown diamonds, which exceeded our expectations. The rings look even more beautiful in person than they did online.

May 24, 2020
Unprompted review
Rated 5 out of 5 stars

We love the bridal set we purchased

We love the bridal set we purchased. The diamond is beautiful and the rings themselves are beautiful in their own right. Communication was sufficient, not lacking, not overly helpful. Preparation time took longer than I anticipated, but shipping was fast and speedy. Packaging is also nice. Would not hesitate to do business with Clean Origin again!

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Will only buy here

Couldn’t have asked for a better center stone for my girlfriends engagement ring. Well worth the price and experience.

May 17, 2020
Unprompted review

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