I ordered a cleaning and paid online. But nobody showed up. I emailed Cleanzy ten times. No answer. Very unprofessional service!!!
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See what reviewers are saying
This is a scam! Charged for a Service Never Provided – No Response Since August I’ve been trying to get a refund from Cleanzy since August 5th for a service that was charged but never delivered. D... See more
Very thorough end of tenancy clean. Easy booking and good customer service with speedy response. some of the best value for money end of tenancy clean in London. Our cleaner called ahead to inform us... See more
Awful - I had booked cleaning services but no cleaner has showed up. This is the 2nd time in a row this happens and as a customer I have no available recourse. Live chat is inactive, phone line is bus... See more
Company details
Information provided by various external sources
Find Your Trusted Professional For The Needs Of Your House, Enjoy Your "me-time"
Contact info
London, United Kingdom
- +44 20 3991 0031
- customerservice@cleanzy.com
- cleanzy.com
1.5
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Easy to use and a professional service
June 13, 2021
Arta was great
Arta was great! She arrived promptly and was extremely friendly. Did a wonderful job, would certainly recommend!
June 10, 2021
Terrible business conduct
Terrible business conduct. Selected date and time, filled in all my personal details including my credit card details. Then tell me that the selected date isn't available!
Why allow me to select the date and time that isn't available? mining personal details I guess...Time waster!
June 10, 2021
If there were no star or minus star I…
If there were no star or minus star I would rate them that. I have booked their cleaning service 2 weeks ago, they cancelled 30 min before arrival.(due to cleaner being sick)
Health is important so I was okay with that. The support desk was able to rebook the slot the next day but surprise! they cancelled again. This time they said there's no cleaner available around my area.(and I live in central London) Day 3, I rebooked their service again, but later that night received a message saying no cleaners available again.
I have no idea how their system works, but clearly there's none;)
Don't invite new clients if you don't have cleaners. Don't say you can come when you can't come in the first place. Really rubbish service. On top of this all, they charge you prior to their service so I have paid for nothing, really and am waiting for someone to come somday.
June 8, 2021
Unprompted review
Poor service
Poor service
Team failed to provide adequate cleaning, resulting in landlord charging me for additional end of tenancy cleaning. Additionally, was charged £30 for item removals which were still in the flat when estate agents inspected.
No response provided by customer service team to help remediate. Would not recommend as was swindled out of £300.
June 8, 2021
Unprompted review
Very good experience with Cleanzy
Very good experience with Cleanzy, professional staff and very precise.
June 8, 2021
Carol was fantastic
Carol was fantastic. Very proactive and speedy, and made our home feel brilliant!
We will be booking Carol on a reoccurrence from now on.
Highly recommend her as a cleaner, as long as she still has time for us!!! 🙂
June 6, 2021
Cancellation one hour before they were…
Cancellation one hour before they were meant to show up. Not impressed at all.
June 6, 2021
Unprompted review
Poor poor poor experience
Poor poor poor experience. Many cancellations later, I kick myself for not leaving sooner!
June 5, 2021
Unprompted review
Cleanzy literally saved my life!
Cleanzy literally saved my life even at the last minute! I extremely recommend Cleanzy, it’s the best professional cleaning service I’ve ever tried (believe me, I had to try a lot..)
Perfect cleaning service, perfect customer service, perfectly on time. Just perfect!
June 5, 2021
Never turned up and changed date without contacting me
After confirming the day before my end of tenancy cleaning, and without previous update, they changed the date from the 3rd to the 30th and when tried to contact them, there was no response. Really bad service, and very unreliable.
June 3, 2021
Unprompted review
I have booked your service again very…
I have booked your service again very happy customer.
Many thanks
June 2, 2021
Not worth it
Not worth it, had a cleaner who rocked up 20 mins late and was sneezing and not wearing a mask.
Customer service can't get hold of them on the phone, have to use the live chat which was useless.
App was beyond useless and doesn't work properly and is in a foreign language.
June 2, 2021
Unprompted review
Last two cleaners have been excellent
May 31, 2021
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