Clearmobile Reviews 240

I left them a 5 stars 2 years ago and now I just left them and deleted my previous review. Impossible to get through to Customer Service.
Problems when abroad and I've been over charged a few times and my last bill was doubled. I couldnt be bothered to ask them to fix it so I just left also switching my 3 other family accounts.

The worst mobile company on the planet.
Bills are always wrong, never take payment, then the website doesn't work when you've to pay too. I paid last month's bill but they have doubled up this month's payment now too. I cannot stress how bad their customer service is.
Your better off getting a pigeon less hassle

I switched to clear mobile because they operate on the Vodafone network which is strong in my area. However, I have had persistent issues with call quality. The call quality starts ok but after 11 minutes of being on the call, it becomes distorted and conversations are impossible to have. I contacted the company several times. They fist blamed my location but this issue happens regardless of where in the country I am located. They then blamed the handset. I even got a new handset but the issue remained. I will be switching back to another network on Monday.

Neigh impossible to get through to Clear Mobile's so called online support. While their coverage is good most of the time when you have a problem, you're on your own. Clear Mobile don't give a monkey's about customer service- go elsewhere would be my advice.

Unlimited internet..with no internet..no support access as chat is constantly busy ...I was able to connect once and I got instructions to fallow nothing changed I lost my internet connection,and have no at all..and is paid for -10stars .

Needed to get a new sim as phone lost .
Can only log in if you have your phone ,how stupid .
Chat always has the same message ALL AGENTS BUSY .USE SOCIAL MEDIA ,but don’t say which social media .
Phone no 1800111129 answered occasionally.
STAY AWAY FROM THESE COWBOYS

Definitely the worst customer service on the planet. Avoid this company at all costs, total rubbish. I have requested my voicemail deactivated for the last 3 months and still the gobshits have it activated. Leaving this backwards company this morning and sure as shite will never return.

I am so glad I stopped the switching process as I hadnt read the reviews at that stage. I checked the roaming data limit and it was 19gb. However, when you go through the process of joining clearmobile, the contract that they send out says 10gb roaming data. Very underhand. I also could not contact them on live chat or message them on Facebook. Both unavailable.

Shocking service. Unavailable to 'livechat' on a regular basis. I've been trying to pay my sons bill for months. I want to pay them in full. Always excuses. I can't even contact them to leave- It's like hotel California. Their coverage is very, very poor. Often no service at all.

No matter how many times I update my oayment details for payments to be taken automatically, they don't take them. It shows like its all saved and then all of a sudden there's no service because they don't take the payment.
Can't log on to pay because 1 it won't take payment or 2 the service is stopped so can't access online account.
Customer service not too bad but its a constant headache. Put up with it a few months now and will be changing provider now

The customer service isn't bad but it turns out you can't get calls from the Eir network but they don't want to admit that

Absolutely shocking company. I agree with all the previous comments. They are not registering my card details, my service is stopped. I try and play manually but website doesn’t register my card. Despite this I see this morning it has taken 3 payments from my account! My service is still not working and it’s absolutely impossible to get to contact anyone from customer service. I have had this problem for more than 3 months now and I am a fool for not trying to move my account earlier.

Absolutely shocking excuse for a company. Stopped taking my bill payment online for some reason and wouldn't let me register my card to try and pay it. Then they blocked my account. Customer service is non existent as in they don't have any at all. No possible way to contact anyone. A complete sham, stay away at all costs.

Switched to Clear mobile in Feb 2024 and ported over my number. Took over a week to get a sim card as the first one got lost in transit and never arrived. Only means of contact with them was via FB messenger & Twitter. Eventually after being without a phone for four days the sim was activated.
Then in June the payment was missed. I was told it was a one off technical reason on their end. Now none of my monthly payments go through and I have to contact them via social media to pay the bill as I can't add my payment card on their website. This is the same card I used when setting up the account with Clear Mobile. I was going to change over to Vodafone but the system won't allow you to port your number over to Vodafone even thought Vodafone own Clear Mobile and use the same system. Customer service is none existent. I wont be staying with them and would not recommend them to anybody.

The family has used Clear Mobile in the past and they are cheap so sure I went to switch over. Selected Join Now, Keep My Number, fill out the form ... and hit the first issue.

the button to pay doesn't work, does nothing at all ... fine ... lets try support, they talk for a while spiting pure BS ... im a software engineer by the way I know BS support script when I hear it but fine whatever websites have issues I will just try later. I did finally get that sorted so happy days, got the little SMS confirmation about this is the numebr you want to port and all that. Got the new sim in ... but the old sim is still working, the new sim is not the right number ... hum ... lets try support again.

2 days later I finally managed to reach support takes them 3hrs to understand my issue at which point they tell me I need to set up a new account they have no means to do anything at all I just had to reset it all and try again. Annoying but fine, so I go to do that .. ISSUE ... cant use the same email address, buttons on web site stop working, the live chat stops sending messages ... FFS

This company's site, systems, policies and just general functionality is simply non-functional and not fit for purpose at all. I have put in extra time to get the account cancelled and at the end of the day this cost me multiple days and 14.99 euro ... they won't refund the reg fee despite all of the issues being there doing.

Avoid this company its only 1 step away from being a flat-out scam. They are not fit for purpose, they know that, they have no means to properly support or assure there product does what it says it does and there is no means to communicate beyond a half broken web chat

Like with everyone else, clearmobile fails to take payments seemingly no reason. And then suspends your account, when they fail to do so. This is not coincedental, because it happens with literally everyone. When trying to log back in, you cannot as you require an sms confirmation to do so. Contacting customer service on the website always says too busy, and prompts you to contact social media channels, in which just tell you to go back to contact on the website. There isn't even a clear way to disconnect your account.
Overall: 1 star.

What an absolute usless POS company, for some unknown reason, they stopped taking the funds from the account which hasn't changed since sign-up, then they suspended the number!
When I tried to log in to pay them whats owed. They send an sms message with a login code to the number THEY SUSPENDED! How stupid!
Support is non existant they are totally uncontactable.
Wish I had checked them out first.

Would give it ZERO rating if possible.
Has to be the worst mobile company ever to hit the market.
Can never get an access code to enter my account.
Have spoken online to what appears to be one of only 2 customer service reps and never had anything resolved.
After requesting and then receiving a call from management, was promised they would come back with resolution, but as to form, never did and could barely understand a word being spoken anyway!!!
It's a complete impossibility to deal with this tribe of wasters.
It's a Vodafone company and I wonder do Vodafone actually give a s*#t about it's customers?????
Don't touch with a ten foot barge pole

The value is decent but the website/paying is a nightmare. 90% of the time the website doesn’t work and constantly freezes. I have to manually pay my bill every month and re-enter my card details every time and it never seems to save to my account, so then when I think it’s added, it isn’t and then I get messages and emails about missed payments. Then when I try go to the site and pay it takes me forever because the site always crashes or won’t work. Paying is the biggest hassle ever. And sometimes they give me 2 bills a month or act like I haven’t paid even when the payment has gone through on my end so I have to text them on Facebook to sort out issues regularly as they have no number to ring. Good pricing but not worth the annoyance.

No way to contact, no reply to messages. Wrong amount taken from my bank account. I'll have to move to another provider. Would strongly not recommend.