Use to really enjoy using this app but now sends anxiety inducing click bait emails that say "review recent report changes". There haven't been any!
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See what reviewers are saying
Very handy app to know where you are roughly at HOWEVER, be careful when they tell you your score matches for a ' very good change of approval ' for a loan,I took this as having a hope in being succes... See more
Company replied
They help me keep track of what is happening in my financial life, and can recommend better deals for loans and cards. Their "Protect" report also offers insights into things like leaked passwords... See more
Company replied
Overall very easy to use and provides good basic information. However a number of my bank accounts and credit cards are not listed. Also latest report indicated two residential addresses that do not r... See more
Company replied
Company details
Written by the company
Join 15 million people using ClearScore. Get your credit score and credit report, for free, forever
Contact info
2000, Sydney, Australia
- clearscore.com/au
3.4
Average
517 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Clearscore free credit service
Clearscore is a free service, so you can keep up to date with your credit rating and any changes affecting this.
You can see what businesses will see, if you are looking to borrow money for a loan etc.
I receive a monthly report by email and I don’t get spammed in between.
This really is a great service and I have recommended it to family and friends.
April 25, 2023
Reply from ClearScore Australia
Hi Mel, thank you so much for your feedback! We really appreciate you taking your time to leave such lovely comments - they’re always very much appreciated by the team. We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way. Many thanks, Sara
Easy to follow and understand
April 25, 2023
Reply from ClearScore Australia
Hi Sandra,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
Many thanks,
Zara
You send tooooo many emails showing how…
You send tooooo many emails showing how I can get loans and credit cards. If people are looking at their score, it’s because then are trying to make it better.
April 25, 2023
Reply from ClearScore Australia
Hi Nicholas,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We'd love to sort this out for you. Could you please email us at complaints@clearscore.com.au?
Many thanks,
Zara
Understanding of the situations and…
Understanding of the situations and good guidelines
April 24, 2023
Reply from ClearScore Australia
Hi Melka,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
Many thanks,
Zara
Reply from ClearScore Australia
Hi Rob, thank you so much for your feedback! We really appreciate you taking your time to leave such lovely comments - they’re always very much appreciated by the team. We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way. Many thanks, Sara
Sends me offers almost everyday but…
Sends me offers almost everyday but nobody ever lends me money. Pretty poor experience all round.
April 24, 2023
Reply from ClearScore Australia
Hi there,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We understand your frustration and would love to sort this out for you. Could you please email us at complaints@clearscore.com.au (mailto:complaints@clearscore.com.au)
Many thanks,
Sara
Your service is misleading and false
Yo can start by stop sending BS emails saying things like, "Receive up to $5,000 cashback for your home loan" or "Pay no fees with these low rate personal loans" or "Bonus reward points and 0% balance transfers" or absolute rubbish like "Your score is in good shape, and it has unlocked a variety of low-rate and exclusive loans. So no matter what plans you have for this new financial year, we've got you covered.
Plus, remember to check your eligibility to see if you have a Very good, Good or Fair chance of loan approval.
Log in now to check your loan eligibility.
Check your eligibility"
All of the above is absolute BS. You can do nothing to assist in increasing my credit score and you continue to send false and misleading information.
This is the 2nd or 3rd time I have voiced my concerns with your company and you have done squat to stop sending false and misleading information.
Your company is rubbish. The only reason why I stay is so I can keep track of my credit score. Once it increases to meet the Australian average, I will then delete my account and stop using your crap service.
You wanted feedback, you just got it. Now do something with it.
No doubt if you track your NPS, you'll take note that my review reflects thousands of peoples view who use Clearscore.
April 23, 2023
Reply from ClearScore Australia
Hi Gerard,
Thanks for your review.
I appreciate that you're receiving the marketing emails. You can unsubscribe to the marketing emails, please read our help article (https://help.clearscore.com.au/hc/en-us/articles/360011364160-How-do-I-unsubscribe-from-ClearScore-emails-).
We'd love to sort this out for you. Could you please email us at complaints@clearscore.com.au?
Many thanks,
Zara
Clear score is great
Clear score is great , it keeps me updated and also guides me on what is out there in the market . Very professional and great customer service . Thank you
April 23, 2023
Reply from ClearScore Australia
Hi George,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
Many thanks,
Zara
Scoring counted be easier...
Nice to see what is happening with my credit. Easy to check on for safety concerns and its really easy to improve being able to watch over your history.
April 23, 2023
Reply from ClearScore Australia
Hi Gregory, thank you so much for your feedback! We really appreciate you taking your time to leave such lovely comments - they’re always very much appreciated by the team. We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way. Many thanks, Sara
I Find it odd that clearscore rates my…
I Find it odd that clearscore rates my credit score at 817 but equifax only rates my score at 632.
A big difference of 185 in score why.
April 24, 2023
Reply from ClearScore Australia
Hi there,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We understand your frustration and would love to sort this out for you. Could you please email us at complaints@clearscore.com.au (mailto:complaints@clearscore.com.au)
Many thanks,
Sara
Great Experience
Very easy set up and soooo good to be able to check how we are doing in comparison with state and nationally.
Specially for us that are trying to keep up with all bills during this crise times and keep a good score to be able to buy “one day” out house.
April 24, 2023
Reply from ClearScore Australia
Hi Guilherme, thank you so much for your feedback! We really appreciate you taking your time to leave such lovely comments - they’re always very much appreciated by the team. We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way. Many thanks, Sara
It’s a good app but I went to refinance…
It’s a good app but I went to refinance my house with a mortgage broker and thinking I had a good credit score, turned out to be I had a low credit score so I can’t trust your numbers anymore was not happy now I gotta wait till end of the year hopefully my credit score is better
April 24, 2023
Reply from ClearScore Australia
Hi Luke,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We understand your frustration and would love to sort this out for you. Could you please email us at complaints@clearscore.com.au (mailto:complaints@clearscore.com.au)
Many thanks,
Sara
It’s just great to go into the App and…
It’s just great to go into the App and check your credit score and also check the offers from ClearScore with out impacting your credit score very happy very happy with ClearScore👍👍
April 21, 2023
Reply from ClearScore Australia
Hi Peter,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
Many thanks,
Zara
Wrong address recorded.
My address in the report is wrong and I have emailed many times to try to get it changed to my correct address but no-one seems to be able to help. I know where I own and live and it is definitely not where the ClearScore report says.
March 24, 2023
Reply from ClearScore Australia
Hi Sue,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We'd love to sort this out for you.
Could you please email us at complaints@clearscore.com.au?
Many thanks,
Zara
Great to see my score and how to…
Great to see my score and how to improve, unsure on how to ask about a recent application that wasn’t me.
April 24, 2023
Reply from ClearScore Australia
Hi Darren,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
You can get in touch with us via our help centre (https://help.clearscore.com.au/hc/en-us).
Many thanks,
Zara
I keep telling you that Nick Scali &…
I keep telling you that Nick Scali & Latitude Financial messed up my repayments, and you ate holding that against me for my Score!! Please STOP sending me emails, I have asked that you STOP and now it is becoming invasive!!!!
April 24, 2023
Reply from ClearScore Australia
Hi Julia,
Thanks for your review, we appreciate you taking the time to leave us feedback.
We understand your frustration and would love to sort this out for you. Could you please email us at complaints@clearscore.com.au (mailto:complaints@clearscore.com.au)
Many thanks,
Sara
Too many notifications
Too many notifications. I’d like to only be notified if something is changing. No notifications saying “something might change!” Or “see how you’re tracking!”
April 24, 2023
Reply from ClearScore Australia
Hi Adrian,
Thanks for your review, we really appreciate you taking the time to leave us feedback.
We’d love to help you, please email us at query@clearscore.com so we can look at this for you.
Thanks,
Zara
makes keeping my credit score in check
makes keeping my credit score in check, plus available offers
April 24, 2023
Reply from ClearScore Australia
Hi Cal,
Thank you so much for your feedback.
We really appreciate you taking the time to leave such lovely comments - they’re always very much appreciated by the team.
We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way.
Many thanks,
Zara
Just very nice to know your credit…
Just very nice to know your credit rating is going well .always informative about credit check
April 23, 2023
Reply from ClearScore Australia
Hi Jarrod, thank you so much for your feedback! We really appreciate you taking your time to leave such lovely comments - they’re always very much appreciated by the team. We’re always working hard to make ClearScore better for our users, so keep checking back in for more exciting news and features coming your way. Many thanks, Sara
I regularly use clearscore and check my…
I regularly use clearscore and check my credit score. It also stated that I need to improve one of my credit ratings as I do not have a credit card etc, when I clicked on available offers, I decided to apply for a credit card. I received a letter saying that they declined me due to applying for multiple cards, that is so untrue. I researched the different banks that were listed to find the best offer but I did not apply. It also does not show I have a personal loan with OMM, so I don't know where they get the info that I need to improve my credit when it does not show my personal loan with OMM my current credit score is 760. Not sure if this sight is legitimate.
April 4, 2023
Reply from ClearScore Australia
Hi Rae, many thanks for leaving us a review - we're sorry to hear this has been your experience. We'd love to look into this to understand what's gone wrong. Could you please email us at query@clearscore.com and quote ref 3990559? Hope to hear from you soon, Hanna
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